Rocket Referrals

"Customer service is excellent! The system is easy to navigate and highly effective. "

Vorteile: Customer service is excellent! The system is easy to navigate and highly effective. Big shout out to their I.T. team and account managers. If you present them with a problem, they will not stop until they have an easy to use solution. Everyone is so kind and friendly to work with.

Nachteile: Some settings are automatic to the point that it is frustrating. It would be better to allow the user to have more control over settings. Also, it is best to call them directly or use their help guide if you ever need assistance. Which you will need a lot of assistance when you are first starting. The online chat is slow to respond. It took over 12 hours to get a response to a chat question. It took less than 10 mins to get an answer anytime that I call them directly.

"See Results Immediately!"

Vorteile: In two short weeks, we have seen an increase of traffic on Facebook and Google! We have received multiple reviews on each platform as well! This is a great tool to gauge how your customers view your customer service, which is so important for customer retention. The staff at Rocket Referrals have been so accommodating and responsive as I have have been learning to navigate all the amazing tools their portal offers.

Nachteile: The only this I wish was different was the option for sending custom emails. The interface is not very user friendly and uses code that you need to learn in order to create the email. It also is not easy to add pictures or links.

"Excellent!"

Kommentare: Mahi is amazing - so patient and VERY detailed. SHe is part of the reason we love this product!

Vorteile: We loved how easy it was to turn on this product and get it up and running. I check in with it daily and there's always up to date information and content.

Nachteile: Nothing! We love it all and look forward to engaging more clients, and seeing all the positivity.

"Unhappy with results"

Kommentare: It was helpful for testimonials and putting them on our website, as they update automatically, but it wasn't worth the price for just that.

Vorteile: I really liked the ease of use, and how easy it was for our clients to send us testimonials and reviews.

Nachteile: I was unhappy with how few of our clients actually made referrals. We got quite a few reviews, but little to no referrals.

"Great tool for tracking referrals"

Kommentare: They have a great support team and really focus on bringing requests from customers to a reality with product enhancements

Vorteile: I like how easily you can send thank you/ referral cards and customize your handwritten message on the cards.

Nachteile: There's nothing really that I don't like. It serves the purpose for our customers, integrates with the agency management platforms