--- description: Detaillierte Informationen über MiVoice Business Solution zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MiVoice Business Solution Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [MiVoice Business Solution](/software/140996/MiVoice-Business-Solution) # MiVoice Business Solution Canonical: https://www.capterra.com.de/software/140996/MiVoice-Business-Solution Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/140996/MiVoice-Business-Solution?page=2) > Sichere und flexible Cloud-Telefondienste und Unified Communications > > Bewertung: **4.2/5** von 283 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 283 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Mitel Networks - **Gegründet**: 1988 ## Gewerblicher Kontext - **Startpreis**: 20,99 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Verfügbare Länder**: Kanada ## Funktionen - Anrufplanung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - CRM - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Echtzeit-Chat - Filesharing - IVR - Konferenzschaltungen - Kontaktmanagement - Live-Chat - Management der Anruflisten - Mobiler Zugriff - PBX - Präsentations-Streaming - Rollen-basierte Genehmigung - Umleitung der Anrufe - Videokonferenzen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Audiokonferenzsoftware](https://www.capterra.com.de/directory/32919/audio-conferencing/software) - [Online Meeting Tools](https://www.capterra.com.de/directory/30075/web-conferencing/software) - [Meeting Software](https://www.capterra.com.de/directory/30802/meeting/software) - [Interne Kommunikation Tools](https://www.capterra.com.de/directory/31014/internal-communications/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [8x8 Work](https://www.capterra.com.de/software/187525/virtual-office) — 4.1/5 (309 reviews) ## Nutzerbewertungen ### "Team with MiTeam Meetings" — 4.0/5 > **Pie** | *2. Januar 2023* | Outsourcing/Offshoring | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We were able to communicate with over 50 people as a result and deliver our monthly initiatives. We could view various participants in the multi-pane arrangement, and the various presenters could take center stage while presenting their own material. When players needed to be muted but inquiries could still be answered, the chat feature came in handy. We were able to issue invites with the calendar integration through the usage of Micollab, which was effective and simple for attendees to utilize. As speakers used presentation slides to showcase their topic, the screen-sharing tool was the most useful to us. > > **Nachteile**: We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently. We had been using polling in the previous program, but MiTeam did not support it. For us, this was unquestionably a con. We use polling to assess audience knowledge and interest as well as to determine how some content will be presented. There was no doubt that we required this. We also encountered some problems when integrating the calendars for MiTeam and MiCollab. > > The video-based distribution technology we used, MiTeam, performed successfully. We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals. We were able to interact in person with our participants, who we don't often get to "see." This assisted us in exceeding a departmental objective by significantly increasing attendance and audience participation. The polling option and the capability to utilize on a mobile device were just something we overlooked. ----- ### "MiVoice business solutions rock\!" — 5.0/5 > **david** | *25. März 2025* | Versorgungsunternehmen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain. > > **Nachteile**: pricing was high and lots of different licenses that we thought were included for specific items. > > it was a great experience and the system runs great. ----- ### "Buh-Bye Mitel\!" — 2.0/5 > **Laura** | *11. November 2022* | Baumaterial | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system. > > **Nachteile**: We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people. > > Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12. ----- ### "Complex Implementation - Low Key Day-to-Day Maintenance" — 4.0/5 > **Shae** | *12. Dezember 2018* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated. > > **Nachteile**: Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data. ----- ### "Everything I need." — 5.0/5 > **Julie** | *1. Februar 2019* | Anwaltskanzlei | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office. > > **Nachteile**: Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages. > > I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/140996/MiVoice-Business-Solution?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/140996/MiVoice-Business-Solution) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten