ShoreTel VoIP Phone System

ShoreTel VoIP Phone System

von Eastern DataComm

Wer verwendet ShoreTel VoIP Phone System?

Cloud-based and on-premise business phone system which assists small to large organizations with call routing & transfer, contact cards and device management.

Was ist ShoreTel VoIP Phone System?

A Full Service Communications Firm With More Than 200 Years of Experience

Our story begins in 1988 when we opened our doors for business in Hackensack, New Jersey. Our focus since then has been singular: to help you save money and improve productivity. Over the past 25 years, weve established ourselves as experts in the areas of data networking (LAN and WAN), VoIP business phone solutions, video conferencing, wireless networking, Wi-Fi solutions, networking security, and structured wiring.

ShoreTel VoIP Phone System – Details

Eastern DataComm

http://EasternDatacomm.com

Gegründet 1988

ShoreTel VoIP Phone System – Preisübersicht

ShoreTel VoIP Phone System bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für ShoreTel VoIP Phone System findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

ShoreTel VoIP Phone System Funktionen

Telefonsoftware
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)

ShoreTel VoIP Phone System – Nutzerbewertungen

Zeigt 5 von 208 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
3.9/5
Julie G.
Communications Specialist
Anwaltskanzlei, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 1.2.2019

"Everything I need. "

Kommentare: I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Vorteile: Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Nachteile: Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

  • Quelle des Nutzers 
  • Bewertet am 1.2.2019
Jeff S.
CISO
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.7.2019

"Enterprise class VOIP phone system at a much lower cost than competitors"

Kommentare: We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.

Vorteile: Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Nachteile: Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.

  • Quelle des Nutzers 
  • Bewertet am 29.7.2019
Shae J.
Human Resources Director
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 12.12.2018

"Complex Implementation - Low Key Day-to-Day Maintenance"

Vorteile: We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Nachteile: Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

  • Quelle des Nutzers 
  • Bewertet am 12.12.2018
Robert C.
IS&T Director
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.12.2019

"ShoreTel/Mitel"

Kommentare: We've been customers for over 10 years. It is a very stable and scalable platform.

Vorteile: This is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction.

Nachteile: Support costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance.

  • Quelle des Nutzers 
  • Bewertet am 10.12.2019
Natalie G.
Director of Marketing
Philanthropie
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3.5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3.5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 21.5.2015

"Shoretel truly makes the communication process easier"

Vorteile: I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Nachteile: I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 21.5.2015