Process Shipper

Great Product

Kommentare: Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for address corrections and reshipping of items

Vorteile:

It has a lot of functionality and eases the day to day operation of shipping and batch shipping.

Nachteile:

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of features we could use more, but don't have the resources to apply them. Also when batch importing and there is an error, it doesn't always tell you what the error exactly is.

Process Shipper was the solution

Vorteile:

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's to perform the same function. Process Shipper also integrates with our ERP system and makes it easy for getting information to our customers in real time.

Nachteile:

The integration to our ERP system has had some hiccups and we are still trying to master these issues.

Process Shipper

Kommentare: For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UPS worldship and FedEx ship manager now for other services that Process Shipper does not support.

Vorteile:

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order selector that is now used in the product by default as this makes the most sense but our terminology with color coding appears to still be in the code.....

Nachteile:

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough updates through out the year to make the software better compared to some other software we use for our ware house management system they are constanlty making updates and improving the UI. Unable to customize packing lists based on customer, Unable to customize email or the subject line of the emails these are basic things today from other companies. Shipping software is now being advertised on TV with more features and I am being asked why are we suing this outdated software. I have a list of things that we would like to have done. Other software packages on the market are way ahead in features and functionality. Like using custom UPS or FedEx labels that might have additional information on them.

ProcessShipper Support needs Improvement

Kommentare: The product as a whole is good. With integration back to MIS we save time in capturing costs. Support needs improved--see above.

Vorteile:

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates. We did not get to the volume discounts flow into our cost system.

Nachteile:

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper is not good and seems to be getting worse. EFI has made improvements in getting their Monarch support teamed trained somewhat in ProccessShipper and the integration. It seems when they have to get the ProcessShipper development team involved the support stalls. I actually have a ticket that has been open since February of 2018. After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code. Even after finding the issue, I cannot get this fixed. We have a second issue where XMLS are not generated. This has been ongoing for a long time. With no feedback from EFI other than, no the XML isn't created and we don't know why, I believe my team is on to a reason. We are still investigating. It seems we pay a lot of money for support to have to dig ourselves for the root cause of software shortfalls.

Works with Sage 300

Kommentare: Our overall experience with has been relatively good. Technical response time is getting better and they are addressing more of our issues with certain types of shipments. You may have to follow up a few times to get an issue addressed, but the product has mostly allowed us to ship in the ways we needed to.

Vorteile:

It is very nice to have one software product to use to ship daily for packages - whether shipping USPS, FedEx, or UPS. And it is nice to ship internationally and have the paperwork printed - that was a great time saver. It is also very nice to be able to set up how you want to pass along the shipping costs to your customers - either at listed rates, or at your discounted cost, or at some other determined calculation.

Nachteile:

It would be nice to be able to pass along the selling cost of shipping and the actual cost of shipping back to Sage 300 for storage with each order. It would also be nice to know how many packages per order were sent out - with all the tracking numbers (yes, it is usually possible to see the other packages once you have the master tracking number - well except for USPS). Support documentation is old and not too detailed and it is also not easy to access.