Fraud.net

"Review Fraud.net from a user perspective"

Vorteile: I'm using Fraud.net now for 8 months and it is a very nice tool to detect fraud orders. I like the possibility to create rules - like the reject and review queues - which seem to work very well. Maybe it is possible to mark orders in another color, if they are connected to fraud orders. (I know that it is done already, but i have to click on the order first. I mean it would be nice if it would be marked on the "summary page")

Nachteile: At the moment we have the problem that Fraud.net matchs the Device ID sometimes with orders which are obviously not connected to the actual one.
A second problem is that Fraud.net is case sensitive (im not 100 percent sure if it is already fixed): For example I need to write for login: Surname.Lastname@... or if I want to search a person by full name, Fraud.net needs PETER PAN instead of peter pan.
An improvement suggestion (not sure if this is technical possible) would be:
When I am working in a filter and click by mistake on an order, it would be great if I could use the "backward-sign" from the browser. At the moment that is not possible - I have to apply the filter again on the orders.

"Make the Switch."

Vorteile: It's been a great experience to utilize Fraud.net's offerings. It's a lot more than just a portal to "approve" or "cancel" transactions, as we soon found out. Within a few months, the fraud.net team showed us things we never thought were even correlated as it relates to how to spot both good and bad users. We were then able to take that data and make adjustments to some of our business practices. As a result, we are approving more good orders and getting less chargebacks. Win-win.

Nachteile: We migrated from another provider and at first it was frustrating to relearn a new product that had different (and ultimately better) capabilties, especially for an organization-wide transition. We were looking at it from a 'rules-based' solution, instead of a comprehensive fraud solution, so we had to change our mindset. Glad we did.

"Support Fraud Detection"

Kommentare: Fraud.net is embedded in our general Risk Processing for Ecommerce business and contributes significantly in covering fraud attacks to our business.

Vorteile: High Flexibility in rule definition
Machine Learning functionality
Dynamic improvements of the software
Good support

Nachteile: Release Management could be improved
User experience could also slightly improved

"Helped my department meet their goals."

Kommentare: Just keeping my compay's data organized and easy to digest has been a huge lift for my team's productivity and business decisions. We actually uncovered a new type of fraud that our internal system wouldn't have been able to catch.

Vorteile: My team found some really interesting trends after we used it for awhile. The product was pretty easy to use and the training period was minimal. I liked being able to see so much info about a single transaction while keeping my company's data organized.

Nachteile: Rule writing can be frustrating, especially for beginners. There were so many options and it was hard to know where to start. Eventually got the hang of it and it was smooth sailing from there.

"Easy implementation, deep and relevant data provided, makes decisioning a breeze."

Kommentare: We had a rash of problems with international crooks trying to submit orders with stolen credit cards, either to steal products or validate the cards. Our payment gateway tools were failing to stop the transactions, so we used Fraud.net's rules engine to identify them and block them from our website. Immediate ROI and time saver.

Vorteile: Knowledgeable and helpful team, fast and easy onboarding, rich data with clean interface for efficient management of order reviews. Appreciate the network feature and ability to report fraudsters to the community.

Nachteile: Haven't found anything to dislike yet. Works as billed and can do much more than we need right now.