Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Coconut Software?

Die Plattform für Customer-Engagement-Management von Coconut unterstützt Unternehmen dabei, die Mitarbeitereffizienz zu steigern, das Wachstum voranzutreiben und jeden Engagementwert zu steigern. Durch eine nahtlose Omnichannel-Erfahrung und mühelose Datenerfassung kannst du die Erwartungen der Kunden erfüllen und bedeutungsvolle Beziehungen aufbauen.

Wer verwendet Coconut Software?

Coconut Software bietet maßgeschneiderte Lösungen für Unternehmen mit komplexen Anforderungen für das Kundenengagement, einschließlich Einzelhandel, Finanz- und Bildungswesen, Regierung und anderen Branchen.

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Coconut Software

Coconut Software

4,6 (18)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
45
7
4,7 (18)
4,5 (18)
4,8 (18)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
49,00 $
Monat
Kostenlose Version
Kostenlose Testversion
66
5
4,2 (172)
4,1 (172)
4,2 (172)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Coconut Software

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
22%
3
11%
Jeff
Jeff
Chief Operating Officer in Kanada
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent

5,0 vor 4 Jahren

Kommentare: Coconut will form a part of our member journey going forward.

Vorteile:

Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

Nachteile:

The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

Kelly
Unit Therapist in Kanada
Gesundheit, Wellness & Fitness, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The scheduling tool that we we were looking for!

5,0 vor 5 Jahren

Kommentare: It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Vorteile:

Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Nachteile:

Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

Jennifer
owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Not 100% reliable

3,0 vor 7 Jahren

Vorteile:

I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Nachteile:

Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Antwort von Coconut Software

vor 7 Jahren

Hi Jennifer, Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool. We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that. If you would like to discuss further, please give us a call at 1-888-257-1309.

Russell
Elevator Manager in Kanada
Lebensmittelproduktion, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Able to fit my needs even though its was designed for something else

5,0 vor 4 Jahren

Kommentare: Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.

Vorteile:

That it was intuitive to use and mobile and PC friendly.

Nachteile:

It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

Roger
temp contract worker in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great software/app & at least 2 good opportunities to corner

4,0 vor 3 Jahren

Vorteile:

Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Nachteile:

Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly larger text. I'm still trying to train my eyes to see it immediately. I have 20/20 by the way. * Merge the Dashboard and Lobby areas. I am not totally clear as to why they are 2 separate areas. Would love to be able to add Walk-ins from the "Dashboard" since the vocabular word 'dashboard' seems to suggest i can at least do quick simplified versions of everything there? At least that's my opinion. * oher than those things and keyboard accessibility it seems to be excellent!! Thank you! Have been using it for a little over 4 weeks now 5 days a week! *** Please think about the above things for your suggestion box my CoconutCalendar peeps, pretty please?? :)

Antwort von Coconut Software

vor 3 Jahren

Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.