Coconut Software

Coconut Software

von Coconut Software

Wer verwendet Coconut Software?

Coconut Software provides tailored solutions for enterprise organizations with complex customer engagement management needs, including retail, financial, education, government, and other industries.

Was ist Coconut Software?

Coconut's Customer Engagement Management Platform helps enterprise organizations gain improved workforce efficiency, drive growth, and increase the value of every engagement. Through a seamless omnichannel experience and effortless data collection, you can meet evolving customer expectations and create meaningful connections.

Coconut Software – Details

Coconut Software

https://coconutcalendar.com

Gegründet 2007

Coconut Software – Preisübersicht

Coconut Software bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Coconut Software findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Coconut Software Funktionen

Finanzdienstleister Software
Analytik
Compliance Management
Kanalmanagement
Kundenbindung
Leistungsmanagement
Risikomanagement
Spartenoptimierung
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte
Automatisierte Terminplanung
Gruppen-Terminplanung
Kalender-Synchronisierung
Kundendatenbank
Mehrere Standorte
Mobiler Zugriff
Online-Buchung
Online-Zahlungen
Termin-Erinnerungen
Wiederkehrende Termine
Zimmerbuchungsverwaltung

Coconut Software – Nutzerbewertungen

Zeigt 5 von 10 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.8/5
Kundenservice
4.9/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4.5/5
Jeff H.
Chief Operating Officer
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 29.1.2020

"Excellent"

Kommentare: Coconut will form a part of our member journey going forward.

Vorteile: Look and presentation.
Standardization of how we interact with our membership
Online booking options for our membership
Ease of implementation and working with the Coconut team

Nachteile: The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

  • Quelle des Nutzers 
  • Bewertet am 29.1.2020
Kelly A.
Unit Therapist
Gesundheit, Wellness & Fitness, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 12.12.2018

"The scheduling tool that we we were looking for!"

Kommentare: It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Vorteile: Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Nachteile: Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

  • Quelle des Nutzers 
  • Bewertet am 12.12.2018
Russell L.
Elevator Manager
Lebensmittelproduktion, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.1.2020

"Able to fit my needs even though its was designed for something else"

Kommentare: Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.

Vorteile: That it was intuitive to use and mobile and PC friendly.

Nachteile: It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

  • Quelle des Nutzers 
  • Bewertet am 29.1.2020
Jennifer C.
owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 10.7.2017

"Not 100% reliable"

Vorteile: I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Nachteile: Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Antwort des Softwareanbieters

von Coconut Calendar an 10.7.2017

Hi Jennifer,
Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool.

We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that.

If you would like to discuss further, please give us a call at 1-888-257-1309.

  • Quelle des Nutzers 
  • Bewertet am 10.7.2017
Hannah P.
Service Manager
Rundfunk, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.12.2018

"Booking appointments made easy!"

Kommentare: The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!

Vorteile: The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

Nachteile: The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

  • Quelle des Nutzers 
  • Bewertet am 11.12.2018