ToucanTech

So happy we made the switch to Toucan Tech!

Kommentare: We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Vorteile:

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Nachteile:

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Using Toucan Tech to run an Alumni Website and Database

Kommentare: We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members.

Vorteile:

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Nachteile:

I think the only thing we would like to add is an Instagram feed to our Home page.

Needs fulltime use, otherwise very frustrating to use occasionally

Kommentare: I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.

Vorteile:

It's comprehensive and obviously has many features that are not relevant to some users

Nachteile:

It's not intuitive, and no hints are given when an error occurs

A user-friendly and comprehensive solution backed by exceptional customer service

Vorteile:

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Nachteile:

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

Hannah Cutler Cheltenham College

Kommentare: There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

Vorteile:

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Nachteile:

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.