ToucanTech

Kommentare: Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.

Vorteile: One software for alumni relations, communications, donations records, moves management and online community feature
Ease of use
Excellent support and training
Attractive user interface
Continual expansion and development of the product following feedback from users
Ease of migration from previous provider to Toucan Tech
Commitment and knowledge of the product from all the staff from top to bottom
An understanding of Development Office work and what customers want

Nachteile: No major complaints - any queries have been dealt with quickly and efficiently

Kommentare: I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change.
ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together.
Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech.
I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!

Vorteile: Easy to use
Links to SIMS so makes downloads easy
FUN for our end users
If you see improvements they really will listen!
Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school
They have a network where you can link in with other people using the software to share ideas/experiences

Kommentare: Our aim was to purchase a software solution that would manage our 15,000 plus dataset in a bright, intuitive and logical way. In addition, we required a third party (alumni) interface which would engage our alumni from the off, and give them a responsive, interesting and easy to use platform which would allow them to interact easily with the school and their peers. ToucanTech has provided such a solution. They have been a pleasure to work with thus far and the whole team have a pro-active, can do approach to work. We never have to chase ToucanTech, but rather they engage with us at every step. Their online forums bring another layer to the user experience, and any technical difficulties are resolved immediately by their technical team. I can highly recommend the product and the company behind it.

Vorteile: The ToucanTech software is engaging from the word go! Its bright, colourful appearance does not betray what lies beneath. The best thing about the software is its intuitive design which make operations simple, straightforward and easy. Almost everything you want to do/find is underpinned by logical thought and programming, so that the user can navigate easily around the software.

Nachteile: I am honestly not sure there is an answer to this question. My whole experience with ToucanTech to date has been positive, from sales, to customer service to to the user end of the software. Although a cost is involved, I would say the value for money and customer care makes this well worth the expenditure.

Kommentare: As an individual who has never been in a role where I have had to use a data base before I have found the Toucan Tech software relatively easy to navigate. Also the constant improvements and their ability to react swiftly to software 'tweak' requests have made my job easier and me much more confident using a data base.

Vorteile: It is aesthetically pleasing and easy to navigate with clear and simple titles. The team are often improving the software and listen to the end users requirements.
The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise.

Nachteile: I would like a spell check built into the system.

Kommentare: We as a department are very pleased with ToucanTeach. It does what it says on the tin and more.

Vorteile: ToucanTech is user friendly with great functionality. Adding news, events and photos is so much quicker and easier than our previous system. The front facing system is very smart and easy to navigate. The Support Team are very helpful right from the set-up, design, transferring of data and the daily use.

Nachteile: No dislikes about the software. We are kept fully up to date with any updates they may be carrying out and receive a weekly news update about new functionalities and software updates which is very helpful.