ToucanTech

Three years in with Toucantech and it just gets better and better

Kommentare: For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.

Vorteile:

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Nachteile:

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

Customer Service is Exceptional

Vorteile:

The Customer Service Team was exceptional

Nachteile:

Some design features could be more user friendly.

Good for medium sized organisations

Kommentare: Amazing customer service

Vorteile:

Record filter options + galleries interface

Nachteile:

Design hub for newsletters is a bit clunky

Impressive, intuitive and streamlined system

Kommentare: Fantastic, we couldn't recommend it more highly amongst the school alumni and engagement community. The staff are always outwardly proud of their work and what they can achieve and very helpful to any enquiry no matter how big or small.

Vorteile:

Such an accessible, user friendly and intuitive system. There was so much support throughout the whole on-boarding process and working in a school they met us with patience throughout long periods of busy patches.

Nachteile:

I can't comment on anything further than the team already know about some functions/changes to some features that would really benefit schools using the platform, but they were already on it and I was impressed by the response to my feedback

ToucanTech has been a gamechanger for us

Kommentare: Our move to ToucanTech was easy, and the more you use it, the more you realise its overall capabilities.

Vorteile:

It is an all-in-one system that we can use to engage further with our past students and donors. We transferred over 10,000 records, and each time we send an email out, our data gets cleaned up by people directly updating their details. The daily automated emails you can set up are great and the data stored is easy to access and report on. Their support team and the customer manager you are assigned are outstanding. They reply to your emails and are always available for a training session where required.

Nachteile:

I don't really have any cons; the only two things I think that could be improved in time are; when setting up an email ready for sending, you cannot send yourself or others in your team a test email directly from the template and the other would be to be able to add more than one picture in a news article without setting up a gallery. However, these are minor when you look at all the advantages you gain from the overall ToucanTech system.

Impressive software allowing us to best harness our community

Kommentare: I would characterise Toucan as having a very personal and tailored approach. They were the incumbent system when I joined, and having worked with them for over a year now, I have never had such a responsive and involved relationship with a software provider. They have delivered the changes and developments I wanted (as we moved to better utilise the power of their software) and the result has been a front and back end system I am delighted to work with. I am also confident in this strong working relationship being long term and continual improvements as a result.

Vorteile:

Using Toucan it is very apparent that it has been thoughtfully developed as the fit-for-purpose tool to handle all aspect of community management. The back end database is allowing us to build and record a quality data set that will enable Brentwood School to continually improve communication, engagement, and fundraising in our wider school community ('Association'). Having this one stop hub makes our day to day easier as a Development team, but also offers convenience and consistency to those in our Association. Working with Toucan we are able to execute best practice through a well presented and user friendly system.

Nachteile:

Toucan was built as a bespoke "all in one" system when they recognised many of the alternatives were slow moving or just repurposing more generic systems. This means they are still developing some integrations with third parties, but we have always found an option that works.

A really versatile alumni and development platform

Kommentare: 9/10 - I really enjoy using this product and as with many products like this. The more invested you are in it the more you can get out of it.

Vorteile:

It does everything we need it to do. Great as a database, newsletter facility, bespoke website, events & fundraising platform.

Nachteile:

When I’m not using functions every day it’s sometimes tricky to remember the source for alterations.

Toucan Tech

Kommentare: Happy with Toucan Tech because it addresses a lot of the things we need in an alumni database. It allows us to store different types of information to help us get a better profile of our records. Staff are also helpful and responsive.

Vorteile:

Its features are intuitive and user-friendly. It handles all our alumni database needs.

Nachteile:

Can't think of anything at the moment. I appreciate that if there are certain things we can't do at the moment, it is included for consideration for future development updates.

Great product well supported by the staff team.

Kommentare: Really positive- supportive and friendly support team.

Vorteile:

Quick response by the support team to queries. Combination and range of functions- data management and community platform especially.

Nachteile:

Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error.

Toucan Tech at state school

Kommentare: Very good support services - they are always delivering new products and updates

Vorteile:

As a team of 0.5 FTE Toucan Tech is easy to use for Newsletters, comms, and fundraising appeals

Nachteile:

Hard to say but it would be great to allocate seating for events

Best fundraising CRM on the market by some distance

Kommentare: Many companies claim to be customer -centric but in reality very few actually are - Toucan Tech are one of an elite group of companies that focus on delivering great products through customer led innovation.

Vorteile:

All features are designed to be user friendly and iterative yet don't compromise in terms of sophistication which is the hallmark of great CRM software. Sending mass emails and creating events are particularly impressive features and surpass anything else on the market.

Nachteile:

Integration between third party payment providers and customer records was a little problematic but the data team resolved a complex issue through a combination of perseverance and in depth knowledge.

Great product with multiple benefits

Kommentare: Really supportive team, quick to respond to queries and a very thorough onboarding. Our community are loving it!

Vorteile:

Database management and growth. Enabling us to utilise content to attract our community to engage with us further. A virtuous circle.

Nachteile:

Some of the user journeys could be further refined but I know the product team work continually on this with new improvements all the time.

Alumni Engagement

Kommentare: We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

Vorteile:

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails.

Nachteile:

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

The perfect solution to kick start your community management and engagement

Kommentare: We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Vorteile:

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Nachteile:

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

We are delighted with our ToucanTech alumnae website

Kommentare: We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.

Vorteile:

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

Nachteile:

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

Hannah Cutler Cheltenham College

Kommentare: There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

Vorteile:

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Nachteile:

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

Best Platform for Alumni Database Management

Kommentare: The Support Team is phenomenal, and it's amazing to have access to a network of other international schools that use the same platform.

Vorteile:

Our alums love learning about the university/industry/geographic Hubs they can join to connect them with other alumni. They are always keen to learn how they can use the platform to network. The Resources section, with digitized yearbooks, is also very popular, as are the Photo Galleries. It was very easy to migrate our data at the beginning.

Nachteile:

There are many features that I forget to use, but ToucanTech sends out newsletters with examples from other schools that are always so useful.

Highly recommended: Supporter base and donor income has grown with ToucanTech

Kommentare: Integration of communications and supporter base has led to more efficient fundraising and as a result donor income has grown with ToucanTech

Vorteile:

ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech are very approachable and have answered any queries quickly, even at night. The customised email feature with various templates and filters helped to personalise and maximise the impact of each communication.

Nachteile:

Initially I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. New features are being developed continuously.

Great product

Kommentare: I cannot imagine doing my job as alumni coordinator without it. This software has allowed us to enhance the alumni experience and meaningfully connect our community in ways that were not possible before.

Vorteile:

The human touch that is behind the company. From the sales representatives to the support team, everyone treats you with utmost care and attention, providing exceptional customer service. The product itself is very easy to use, you can customize and personalize the site so that it matches your needs. After much research I decided to go for Toucan Tech and I couldn't be any happier.

Nachteile:

There are no cons that stand out. There is a learning curve to learn how to use the product to its full potential but the tutorials and guides their support team provides are very useful.

Why use ToucanTech

Kommentare: alumni engagement and comms has been turned into a customer friendly process

Vorteile:

Ease of implementation and stellar support

Nachteile:

numerical ordering of class groups is not possible - this would be simple coding

Extremely efficient and effective community management tool

Kommentare: I loved the initial process of working with the Toucan Tech team in setting up their software. It's extremely user friendly and not super daunting, but having someone sit with you through the initial process and be a wealth of expertise get's things moving seamlessly. Once the software is running, that train will keep rolling.

Vorteile:

Team support, easy access for posting updates, adding graphics efficiently, very user friendlyToucan tech offers both quick update access along with detail/advanced options to customize important announcements.

Nachteile:

As expected the initial set up is a daunting task that you can't escape, but ToucanTech support makes it quite achievable.

ToucanTech Implementation

Kommentare: Highly favourable. Recommend.

Vorteile:

Great team, helpful; local support; combined CRM and email platform; customisable to suit different needs.

Nachteile:

There is something of a knowledge curve because the system is so deeply versatile. However, great customer support and training enabled the transition to occur smoothly.

Intuitive to use and Support is first class

Vorteile:

ToucanTech provides a lot of flexibility in designing and tailoring the web site and data that can be held. It does this in a way that is reasonably intuitive and easy to learn. Support team are very helpful.

Nachteile:

I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a new reporting interface which has been rolled out.

Highly recommended product for school alumna and development offices

Kommentare: Overall we are very happy with ToucanTech, so much so that we have recently resigned with them for a further three year contract. The product answers all of our needs within our alumnae and development office.

Vorteile:

The best part of the software is that it is a one stop shop, so you have your database, fundraising, online portal, and events functions all tied into one package rather than needing different software options to answer different needs.

Nachteile:

We are generally very happy with this product, but of course as with all products, there are occasional glitches. However, the customer support team always respond very quickly and efficiently to these and they are constantly working to improve and to bring out new features.

More than a product/service provider...this company consistently go the extra mile

Kommentare: I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change.
ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together.
Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech.
I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!

Vorteile:

Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences