Upserve POS

"Upserve is Second to None"

Kommentare: From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Vorteile: The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Nachteile: I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

"Restaurant Usage for UpservePOS"

Kommentare: I love all of the reporting that UpservePOS has available to me. It makes staying on top of my business a breeze.

Vorteile: It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

Nachteile: There are still a few features that UpservePOS doesn't have that would help my business.

"Great POS"

Kommentare: Overall, my experience with Upserve POS has been seamlessly a great one.

Vorteile: The PEARL is a bar. We don't sell food yet. The software makes it fairly easy to set up new menu items and categories. I love the useful reports that you can make, like find top 100 customers; which beer we sold the most on any one night. And customer support is excellent. By far, I'd say that the customer support is the best ever.

Nachteile: The only thing I can think of is that we have Happy Hour prices and then regular prices. When I want to try to keep tract of inventory of a beer, I might put in that we have 24 or 48 beers of a certain brand. When they are sold the two categories of say Bud Light and HH Bud Light do not merge as they count down. So, using it for inventory is not working for me.

"Fine. When it works..."

Kommentare: They are a necessary evil.

Vorteile: Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Nachteile: Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

"Happy Upserve users"

Vorteile: We've been happily using Upserve for our POS system for a few years now. We originally chose them because they offered to customize the program for our service style (small/shared plates and lots of takeout). Though it hasn't been perfect, their customer service team is always responsive and pleasant both over the phone and via e-mail.

Nachteile: The toughest time came when we wanted to update our hardware an opted to switch to their Android (as opposed to iPad) terminals. It was a new system and there were many more kinks to work out and glitches than we expected. They worked with us to get the system smoothed out, but in the future we won't be so eager to jump on the latest edition!