Upserve POS

Kommentare: Great. I come from restaurants using other POS systems like Micros and Aloha - I've also worked on the sales/implementation side of Upserve so I know everything in and out including competitors. I've worked with restaurants using other cloud-based systems and they couldn't wait to switchover. The most important thing to note about Upserve is that they are constantly improving and coming out with new features to make your life easier.

Vorteile: The reporting features - it gives you any and everything you could need to run your restaurant. It is a great training and cost control tool. It helps you to grow your business and manage it from afar - especially when you have multiple locations.

Nachteile: Offline Mode. Although there is no way to really make your system going down a great experience, it is just a frustrating process. Only being able to work off of one ipad for a huge bar, losing tabs, not getting to know right away if a card is declined, etc. However, Upserve always does a great job making up for any revenue lost for those things we can't help.

Kommentare: Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Vorteile: For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades. As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Nachteile: There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Kommentare: I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Vorteile: After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Nachteile: I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Kommentare: From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Vorteile: The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Nachteile: I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Kommentare: We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.

Vorteile: Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.

Nachteile: Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.