Upserve POS

Kommentare: From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Vorteile: The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Nachteile: I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Kommentare: We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.

Vorteile: Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.

Nachteile: Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.

Kommentare: I love all of the reporting that UpservePOS has available to me. It makes staying on top of my business a breeze.

Vorteile: It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

Nachteile: There are still a few features that UpservePOS doesn't have that would help my business.

Kommentare: Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.

Vorteile: Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.

Nachteile: Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.

Kommentare: They are a necessary evil.

Vorteile: Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Nachteile: Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.