TouchBistro

For iPad soulution for busy restaurants, this is your answer!

Kommentare: I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Vorteile:

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Nachteile:

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Excellent POS system

Kommentare: Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it!

Vorteile:

I love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees.

Nachteile:

Sometimes it takes a while to reach support

Fair review

Kommentare: This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future.

Vorteile:

I wish there is something I would’ve liked

Nachteile:

Nothing. Lack of support and inconvenience

Industry Standart for Restaurants and Cafes

Kommentare: If you are running a restaurant, you need rock solid working system especially in rush hours. It is touchbistro.

Vorteile:

It is super easy to fill your menu in and start using. There is high possibility your crew is familiar with it and if anything goes wrong just call the support and they gonna help you.

Nachteile:

Some features needs extra clicks and attention, like updating menu, photos and prices etc. it is not a daily task, but would be nice to make edits on better ui.

Do Not Use

Kommentare: Went from bad, to awful, to unbelievable. I can’t imagine a worse experience with a company that isn’t a bank or bell.

Vorteile:

Their sales staff was very effective, unfortunately.

Nachteile:

The self install may have been the worst day of my life. They are constantly updating and changing how reports are accessed rendering some reports completely inaccessible one day to another. When I decided the close the restaurant due to losses and the interest rates they harassed me for payment, would not negotiate a reasonable cancellation fee. They were aggressive showing no care for the small family loosing their life savings. Terrible product. The worst service. Zero ethics or morals. There is a reason they are loosing market share at an alarming rate.

Horrible customer service

Kommentare: Went live over 2 months ago and from day 1 experiencing critical issues. Menu items, groups, modifiers and printers disappear and change. System often crashes. Still not resolution or hope in sight. They are in breach of service agreement and will switch to Toast for all 3 businesses totally 5m + in cc sales. They don’t seem to care.

Vorteile:

Ease of use. Cloud based. Apple products

Nachteile:

No dedicated person overseeing account. No follow through from support. Support lacks knowledge and reads from troubleshooting script.

Don`t walk away. rub away.

Kommentare: If you need coatomer service, go somewhere else, the worst I`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on [hone, they couldnt figure it out. That was a month ago, every tine I called, they say they`re working on it. Have 2 onboarding clowns [sensitive content hidden], reached out, they told me they`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they`re charging monthly for online ordering.

Vorteile:

Speed, ease of use. Ability to use KDS, streamline online ordering.

Nachteile:

customer service very poor. Long wait times.

Not worth it!!! Rips you off!!

Kommentare: The worst ever!! Promised me a full refund and now they won't honor that. Instead the manager who made the promise is saying sorry for the "miscommunication" but they are looking into an alternative because I have been asking to speak to someone about what was promising by a manager.

Vorteile:

Nothing, reps are liars that upsell products you don't need

Nachteile:

Not easy to use like they tell you. Representative lies and does aggressive sales tactics

Abysmal: Dishonest Sales | Inattentive Onboarding | Apathetic Support

Kommentare: Save yourself from a prolonged disruptive experience: AVOID this POS. I'm an impartial restaurant consultant who has witnessed first-hand three separate clients' destructive experiences with this POS, the incredible variety of how they've failed them, and based on my past experiences advocating on their behalf, and current ongoing issues with contract disputesI've advocated on behalf of 3 clients through SO MANY issues. My overall aggregate impression is:1) They don't/won't stand by their product. Every issue is assumed to be the self-inflicted wound of the operator (some were. MOST were not)2) They either don't understand, or don't care about the needs of the small restaurant owner/operator3) They do not practice customer SERVICE. It's troubleshooting support (at best) and their strategy seems to be wearing down their customers with an expected experience that's so exhaustive, they stop reaching out.4) Their culture/leadership is broken. No one takes responsibility and promises of escalation are rarely followed through on. I've experienced this apathy firsthand from the call center all the way up to the C-suite level.They have some truly sincere and empathetic people in their employ, unfortunately, they are not given the authority or voice to help their customers work through their issues.

Vorteile:

The promise of what it "could potentially do"

Nachteile:

Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue

8 years with TouchBistro and now getting scammed

Kommentare: Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud.

Vorteile:

TB used to have great customer service. Not anymore.

Nachteile:

TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane.

Solid Platform

Kommentare: Pretty good have had some issues with constant updates

Vorteile:

Ease of use and the cost is pretty resonable

Nachteile:

Support can be very frustrating and challenging

Unbelievably Terrible

Kommentare: They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract.

Vorteile:

Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since.

Nachteile:

Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract.

Great product

Vorteile:

Easy to setup, easy to navigate. Within 2 days, new staff can easily operate.

Nachteile:

Tips by servers need to be added. I only see gratuity by servers.

Review from Touch Bistro

Kommentare: i am happy using it

Vorteile:

I have been using touch bistro since we open on 2015 and still using it. The POS is easy to navigate and easy to use. I would not try any other .

Nachteile:

When they download new info or upgrade, sometimes it takes so long for the other support to figured it out themselves.

Touch maybe the wrong term in the name

Kommentare: Not great. We are considering changing.

Vorteile:

Touchbistro is capable for sure as it has all the features, but is a bit awkward to use. We have to integrate several apps to get what we need and of course each one cost more money.

Nachteile:

Support is not great. There are way way too many touches involved in a purchase or we have it set up all wrong! We suggested that to support, but no action. The different menu pages, items, etc are not intuitively set up. It honestly does not make sense in so many ways.

Ease of use

Kommentare: I use Touch Bistro to train students, I work with other POS and so far i have no issues with Touch Bistro

Vorteile:

Easy to set up on your own or with Assistance.Easy to navigate and train on.

Nachteile:

Would like to have a better design layout to set up.

Stay away

Kommentare: I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party.

Vorteile:

I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use.

Nachteile:

You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue.

Disappointment

Kommentare: Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you. Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond. Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone. If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone. There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research...

Vorteile:

I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple.

Nachteile:

They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t

Worst customer support - EVER

Kommentare: This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Vorteile:

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Nachteile:

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Nightmare experience

Kommentare: I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT]
promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT]
the features we need.
My[SENSITIVE CONTENT]
left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT]
, how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT]
how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number.
1. long processing time (30-1min) to enter items and process the card
2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT]
told me to get the case later on but we had to deal with 2 pieces the whole time we used it.
3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing)
4. 2 ipads froze on the first day we used
5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.

Vorteile:

colors on the menu buttons unlimited software and hardware for a set price

Nachteile:

-horrible customer service -long processing time -confusing reports -false advertisement

I Doubt There's Better

Vorteile:

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Nachteile:

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Silvercreek has benefited in many ways from using TouchBistro.

Vorteile:

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Nachteile:

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Run away fast from Touchbistro

Kommentare: Extremally frustrating when loosing a credit card authorization. Technical support is hard to get.

Vorteile:

Too many issues with the software make it hard to like the good part of it.

Nachteile:

Credit card charge reversing and per technical support there is no way to recharge the customer. System hangs frequently in the middle of the shift. Updates are coming too frequently and most of the time messes up other things. Good luck getting a knowledgeable technician on the phone.

Do not buy/demo! Turn around and go with anything else.

Kommentare: Nothing positive other than knowing what product/brand to stay away from now.

Vorteile:

If you like software and hardware not working properly this is the system for you.

Nachteile:

Every aspect of this brand could be improved. I think working with pen and paper and the old fashion card sliders or manually calling every credit card in for processing could be more usefull/less time consuming.

Easy to Program POS

Kommentare: Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent. You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users. Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet. Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Vorteile:

Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Nachteile:

Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network