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TouchBistro
Was ist TouchBistro?
TouchBistro ist eine iPad-POS- und integrierte Zahlungslösung von Gastronom*innen für Gastronom*innen. TouchBistro wird von über 23.000 Restaurants in mehr als 100 Ländern weltweit eingesetzt und wurde von Business News Daily vier Jahre in Folge als bester POS für Restaurants ausgezeichnet. Restaurants kaufen TouchBistro, weil sie einen POS suchen, der dazu beitragen kann, den Umsatz zu steigern, den Kundenservice zu verbessern und Geschäftsentscheidungen zu stützen. TouchBistro verfügt über einen kompetenten 24/7-Support.
Wer verwendet TouchBistro?
TouchBistro POS ist perfekt für alle Full-Service- oder Quick-Service-Unternehmen, die ihre Kosten senken, die Effizienz steigern und die Kundenerfahrung verbessern möchten.
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Bewertungen über TouchBistro
TouchBistro POS Review
Kommentare: When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
Vorteile:
The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
Nachteile:
Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
Needs to come down in price
Kommentare: Okay
Vorteile:
User friendly, great tech support, does a lot.
Nachteile:
Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill….
Antwort von TouchBistro
letztes Jahr
Hi Tammy, thank you for your review. We appreciate you taking the time to provide feedback and have shared your message with our Senior Support team. - ST at TouchBistro
Very unpleasant experience
Kommentare: I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.
Vorteile:
Using iPad to take orders is the only good thing, very fast compared to other POS providers.
Nachteile:
Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"
Antwort von TouchBistro
vor 2 Jahren
Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.
The Best POS system
Kommentare: TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.
Vorteile:
The ease of switching over from our old system to the TB system
Nachteile:
Nothing . Everything works exactly they way we wanted .
Antwort von TouchBistro
vor 3 Jahren
Hey Brian, thank you for leaving us a review! We appreciate the kind words!
Worst customer support - EVER
Kommentare: This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.
Vorteile:
When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.
Nachteile:
It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.
