Was ist DebtView?
Whether you are collecting first-party or third-party B2B or B2C debt, DebtView has the functionality you need.
Create your letter, email and SMS templates and create as many strategies as you like with a simple to use graphical workflow designer.
Load new cases in batch mode and with the automated workflows, you can be contacting debtors by SMS or email in a matter of minutes. Letters are either printed locally or forwarded directly to our outsourced mail provider for fulfilment.
Wer verwendet DebtView?
Debt collection agencies up to 1,000's of users, internal collection teams, consumer & commercial collections, international collections, solicitors, insurance, utilities banking and finance.
Wo kann DebtView bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- Indigo Cloud
- 2015 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 224 weitere
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Über den Anbieter
- Indigo Cloud
- 2015 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 224 weitere
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Bewertungen über DebtView
Demi
Good software
Vorteile:
This software is very user friendly, meaning that its easy to use for all age groups and training new recruits is very simple
Nachteile:
If the financial reports were running on the system you couldn't adjust the amounts on outstanding cases
Antwort von Indigo Cloud
vor 2 Monaten
Thanks very much for the positive review Demi, your feedback is very important to us and is greatly appreciated. We would like to learn more about your concerns about not being able to update the amounts on cases. If you contact our customer services through the usual channels, they will be able to discuss this with you.
Louis
DebtView Software
Kommentare: We have been very happy with DebtView over the past 6 years and would recommend the product to small to medium sized debt recovery firms.
Vorteile:
From the outset we found DebtView easy to use and importantly - simple to train new staff on using the product. Over the past 6 years of using DebtView we have seen ongoing development and improvements around integration with APIs, outbound communications, payment plan management and the ability to hold extensive evidence relating to debt cases. With a high degree of automation DebtView enabled us to build our business up and currently load and process around 4,500 debt recovery cases per week with a comparatively small team of staff.
Nachteile:
Financial accounting on remittances to clients and daily reconciliation of funds are manual at present, however we were given access to extract data and build processes outside of the system to track client funds. It would be useful if integration existed with accounting software through the output of journals for client remittances and invoicing to clients, the data for which resides within DebtView.
Antwort von Indigo Cloud
vor 2 Monaten
Louis, thanks very much for the positive review. Customer feedback is critical to us and we really appreciate you taking the time to submit this. We understand your concerns about the lack of out of the box integration with accounting packages and this is something that we will pass on to our development team to look into.
Marin
A good program
Vorteile:
-It was easy to use this program and quick trainings for new people possible -good overview for the cases -instalment plants was good organized -workflow was working good
Nachteile:
-reports was a bit of a mess - a lot of stocked cases
Antwort von Indigo Cloud
vor 2 Monaten
Hi Marin, Many thanks for taking the time to write this review. Customer feedback is very important to us. We will look into the reporting issues you mentioned.
Anja
Easy to Use
Kommentare: DebtView has been very beneficial to use as it makes customer data easily accessible and offers great debt collection solutions. Its layout is simple and easy to navigate, it is easy to manage several cases at a time, and it offers various case management options.
Vorteile:
DebtView is very easy to navigate and its features are straight-forward. It is also great you can create templates, link cases, duplicate comments, and create payment plans that are automatically calculated for you.
Nachteile:
Some cases would get stuck in a workflow. It was also unfortunate that prompts would disappear after some time so that there would be no way going back to those cases if one was not able to look at it before the prompt expired.
Antwort von Indigo Cloud
vor 2 Monaten
Thanks very much for taking the time to write this review Anja. Your feedback is invaluable to us and we really appreciate it. Regarding the expiry of prompts, this is a configuration setting that can be changed by your system administrator. It's about finding a balance between the number of open items and number of operators available to deal with them in the required timeframe. If you need any help or advice with this, please don't hesitate to contact our customer services team through the usual channels.
Matthias
DV Review
Kommentare: Overall after a time you get really easy used to it and is not very difficult. A lot of good updates over the past like you can merge cases together even if those are already merged with other. I remember in the past it wasn´t possible and therefore difficult to have track of all cases
Vorteile:
you can merge cases together and share the same note to all cases with one click
Nachteile:
before the last update you had an overview of all the workflow and in which step is the case atm but after the update you could only see the actual workflow and the next.
Antwort von Indigo Cloud
vor 2 Monaten
Thank you very much for the review Mathias, it's greatly appreciated. We value your feedback and would be happy to discuss your concerns around the recent changes to the workflow view. Please contact our customer services team through the usual channels and let them know your thoughts.
