Qualtrics Employee Experience

Kommentare: Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Vorteile: Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Nachteile: I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Vorteile: Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze. But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool. Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some.

Nachteile: I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them.

Kommentare: our users love it also

Vorteile: One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Nachteile: The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Kommentare: We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information.

Vorteile: Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders.

Nachteile: It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this.

Kommentare: Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless.

Vorteile: It's simplicity!

Nachteile: The menu groupings are not always clear.