Qualtrics Employee Experience

Kommentare: Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Vorteile: Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Nachteile: I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Kommentare: our users love it also

Vorteile: One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Nachteile: The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Kommentare: Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries.

Vorteile: I like this because at work I am in charge of reporting the survey results and reports for the school.

Nachteile: Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit.

Kommentare: Not for a smaller org but great option for large scale employee feedback collection.

Vorteile: Great for large scale employee feedback but overkill for smaller orgs.

Nachteile: Customer support is lacking and can be complicated to set up the logic for the surveys.

Kommentare: it's our standard survey tool, and does everything we need it to (and more!)

Vorteile: easy question routing, lots of answer-type options, good analytics.

Nachteile: sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious.