SnapEngage

SnapEngage

von SnapEngage

Wer nutzt diese Software?

SnapEngage ist eine skalierbare Live-Chat-Plattform, dank der Vertriebs- und Support-Teams ihre Website-Besucher besser binden, unterstützen und konvertieren können. Wir dienen kleinen und großen Unternehmen in allen Branchen.

Durchschnittliche Bewertung

107 Bewertungen
  • Gesamt 4.6/5
  • Benutzerfreundlichkeit 4.6/5
  • Kundenservice 4.6/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.5/5

Produktinformationen

  • Startpreis 16,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SnapEngage
  • https://snapengage.com
  • Gegründet 2008

Über SnapEngage

70% der SnapEngage Kunden kommen zu uns von einem anderen Chat-Anbieter. Warum? Weil wir uns auf die Ergebnisse konzentrieren, die einen starken Einfluss auf dein Unternehmen haben. Mit mehr als 21.000 Anwendern in 87 Ländern sehen SnapEngage-Kunden durchweg bessere Konversions-Umsätze, höhere CSAT / NPS und niedrigere Kosten pro Interaktion, nachdem sie zu SnapEngage gewechselt haben. Unsere voll funktionsfähige Lösung bietet robuste CRM & Help Desk-Integrationen, ist HIPAA & PCI-konform, in 30 Sprachen verfügbar und verfügt über erweiterte Analytik, um ROI zu beweisen.

SnapEngage Funktionen

  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung

Die hilfreichsten Reviews für SnapEngage

Trusted since 2012

Bewertet am 11.4.2019
Peter M.
Marketing Director
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Vorteile: The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Nachteile: I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

SnapEngage does what we need it to do, but the software isn't perfect

Bewertet am 11.4.2019
Daniel C.
Creative Manager
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Vorteile: The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Nachteile: The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

In your face, but not in YOUR face

Bewertet am 11.10.2019
Steven M.
Operations Support Specialist
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service. They may have additional questions but are wary of providing personal details. Snap Engage allows us to communicate with them with few strings attached on the customer side.

Vorteile: We really liked how this software provided another touchpoint with potential customers. We have found that customers that visit your website have a much higher conversion rate.

Nachteile: Our initial deployments found the software to be a bit too intrusive. We had to experiment a bit to find the nice middle-ground where we were being helpful but not pushy.

Excellent Chat Software

Bewertet am 5.12.2019
Tessa W.
Director of Marketingsnapengage review
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, SnapEngage is worth the cost and will more than meet most live chat needs.

Vorteile: SnapEngage has improved significantly in the years I have used it. Lots of reports for our staff to look at. Great that it's web based. Tons of great features and it looks good with the customization available.

Nachteile: The back end is a little clunky at time. We often have problems with our staff knowing when a chat has come in, but that is probably a bit of our own issue.

Will be a great product once it fully works

Bewertet am 11.4.2019
Verifizierter Rezensent
Graphic Designer
Medizinische Geräte, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Vorteile: Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Nachteile: The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

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