von OpenWater4.8 / 5 39 Bewertungen
Wer nutzt diese Software?
OpenWater provides cloud-based application and review software platform for foundations, nonprofits, government agencies, and corporations.
Durchschnittliche Bewertung39 Bewertungen
- Gesamt 4.8 / 5
- Benutzerfreundlichkeit 4.3 / 5
- Kundenservice 5 / 5
- Funktionen 4.3 / 5
- Preis-Leistungs-Verhältnis 4.6 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2007
Über OpenWater Software
OpenWater is a fast-growing Inc. 5000 company based in Washington, D.C., that provides a cloud-based application and review software platform.
OpenWater supports grants, scholarships, fellowships, call for papers, awards, and other competitive review processes. We serve foundations, nonprofits, government agencies, and corporations.
We solve some of the most frustrating, costly, time-intensive problems that organizations face and configure a custom solution.
OpenWater Software Funktionen
- Compliance Management
- Höhere Bildung
- Angebote in sozialen Medien
- Blindes Urteilen
- Fähigkeits-Wettbewerbe (Foto, Essay, Design, usw.)
- Verarbeitung der Teilnahmegebühr
- Verwalten von Beurteilungen
- Verwaltung von Auszeichnungen
- Compliance Management
- Suche nach Subventionsmöglichkeiten
- Verfolgen von Subventions-Gewährungen
- Anpassbare Formulare
- Bewerter verwalten
- Kommentare / Notizen
Die hilfreichsten Reviews für OpenWater Software
Bewertet am 4.10.2019
A very adaptable solution.
Vorteile: We weren't actively looking for a contest management solution but a Sales representative reached out to gauge our interest in OpenWater, after hearing about our Construction Intern Awards scholarship program. Up until that point we had been using Wordpress to manage this competition, which included a lot of manual maintenance, popular voting plugins, a bulky media gathering process, entry content display delays, and several other headaches. On top of that, we had to use other solutions to manage the judging portion of the contest, which involved either rigging survey products or creating a mess of spreadsheets but both caused confusion for the judges. What we liked most about OpenWater is that it addressed all of the above problems we were facing and allowed us the freedom to customize almost everything. Every other contest management software that we looked at wouldn't let us use our own CSS/HTML to style the site, relying on some sort of WYSIWIG instead. After the initial setup, OpenWater was a huge timesaver. We have also had outstanding support reps since the beginning of implementation. We've asked for a lot during our time using OpenWater and they definitely come through for us.
Nachteile: Our contest is set up in a pretty unconventional way (weekly popular vote-based contests combined with a separate traditional scholarship application), and OpenWater has done a good job of keeping up with our requests. There are several smaller, nit-picky things about the popular vote functionality that could be improved but it's still better than what we were doing before. Another factor that we've had to work around is the fact that the contest dashboard looks the same for everyone who visits the dashboard, regardless of user type (applicant/judge/voter), which can be confusing for some users.
Bewertet am 27.6.2019
Kommentare: We use the software to operate two photo contests. Most (not all) of our members understand the entry interface. We are able to do back-end management that would be immeasurably more difficult if we had to do it by hand. Being able to offer these contests is a nice benefit for our members and gives us another way to interact with them.
Vorteile: We are probably not using it to its fullest extent, but it's very powerful and is constantly being improved. Our contest typically has around 3,000 entrants and we could not manage it manually. Database aspects make management a breeze with easy access to judging results and entrant information. We pride ourselves on customer service and being able to answer user queries quickly adds to that initiative ... participants often express surprise at how quickly I am able to resolve their issues. My supervisor once observed as I used the system to answer one of her questions and was also very impressed by the ease with which I could do so. The new search function works very well.
Nachteile: It's not intuitive to a new user. That said, learning how to use it and training others has not been difficult and superb customer service is always available when questions arise. I recommend paying extra to have OpenWater set up the system. I had neither the time or the knowledge to create the first iteration although it appears that plenty of help would have been available. Now that we are up and running, it's a simple matter to clone the contest from year to year.
Bewertet am 23.4.2019
3 Years of Loyalty and Counting
Kommentare: 10/10 would recommend.
Vorteile: So easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs. If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!) The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.
Nachteile: If the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.
Bewertet am 20.9.2017
Excellent product, people, and support!
Vorteile: Although OpenWater is already very intuitive straight out of the box, I really like how support is just a chat button away. I receive instant, friendly, expert support whenever I have questions or concerns. No waiting on support tickets! They also have an excellent collection of pictorials, videos and docs on their academy site: http://academy.getopenwater.com/v2. Last but not least - OpenWater actually listens to their customers. If we have an idea or would like to see something changed, they submit it into a queue for review and if approved, it's implemented. They have used a couple of my suggestions in the past two years.
Nachteile: Some areas could use better means of access. For instance - I think that project-related themes and websites should be available from within their own navigation menu. This is really not even a "CON" for me. It's just a matter of opinion. I'm also not particularly fond of the checklist process that was recently added, but I can see how others could find this useful, especially new users.
Antwort des Softwareanbieters
von OpenWater an 22.9.2017
Thanks for your comments and suggestions. The checklists you reference can be turned off, I'll have a support rep reach out to you with more info regarding that. Also your feedback is noted regarding the menu structure, we understand it can be tricky, especially with the number of websites and programs you manage.
Bewertet am 8.7.2019
Continues to be a great return on investment
Kommentare: The entire OpenWater team from implementation to ongoing support have been terrific to work for. They put a great deal of effort into understanding our business needs to help us build programs that best take advantage of all the robust tools available through the platform. They also go to pains to solicit client feedback for new functionality and features, which only builds on the value of what has already been a terrific investment for our association.
Vorteile: We purchased the software primarily for abstracts collection, which the OpenWater platform excels at, but what we have found most appealing about the software is that its flexibility and ease of configuration have allowed us to apply it to many other areas to replace aging legacy, custom built software solutions (awards, elections, nominations).
Nachteile: There's very little negative I have to say, but if I had to quibble with anything it would be sometimes the form and report building tools are a little clunky for nontechnical staff, but that's a pretty nitpicky complaint for such a powerful tool.