Stax Bill

Small Business Best Friend

Kommentare: Great experience, and customer service is QUICK and stellar. I'd absolutely recommend Stax to any Small Business.

Vorteile:

I loved the ease of adding clients, customization, the ability to send straight to their emails, I loved tracking AP/AR - all of it was so, so user friendly. Stax Bill also has a function where they give you a huge "run down" of all trends, marketing sectors, & accomplishments over a week/month/year. Very helpful to visually see what's going on!

Nachteile:

Sometimes invoice payment history before a certain date would just.. Vanish.

Satisfied stax user

Kommentare: I found thisnsoftware while looking for a cheaper and better alternative to the high fees my client is paying to his merchant. We onboarded ourselves without too much trouble and have been satisfied with the service. I also introduced it to another client and they loved it so far.

Vorteile:

Stax is easy to use and navigate, straighforward and user friendly menu.

Nachteile:

Time it takes to deposit the funds, usually 3 days

Stax makes it easy!

Kommentare: It is very helpful to our business. This is something I use daily for our plumbing company. It is helpful when invoicing and keeping track of daily transactions. It is very user friendly.

Vorteile:

It is easy to find and keep track of all our transactions. It is very easy to do refunds and be able to email client straight through the app.

Nachteile:

We have had a few issues with payments being duplicated but it has generally been quickly resolved.

Need to change a product's price for all customers? Look elsewhere.

Vorteile:

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Nachteile:

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes. Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices. We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else. WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

good billing management tool

Kommentare: good billing management tool and automation of recurring billing and payments

Vorteile:

simplify billing subscription and cover all necessary aspects for payments

Nachteile:

UI user interface is not very user friendly