Wer nutzt diese Software?

Parks & Recreation Industry (primarily/90%)

Durchschnittliche Bewertung

16 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • eTrak
  • https://www.etrak.com/
  • Gegründet 1980

Über eTrak

The eTrak Recreation Software family of products -- eTrak-Plus, eTrak-Pro, and eTrak-Play -- provides cloud-based, cost-effective, powerful recreation management solutions for any sized organization. Secure, fast, and reliable, each eTrak Recreation Software system enables management of registrations, reservations, reports, camps, leagues, and much more. Get easy online registrations, rentals and payments from any web-enabled device with eTrak Recreation Software, the Ideal Blend of Tech and Rec

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eTrak Funktionen

  • Abrechnung & Rechnungsstellung
  • Check-in / Check-out
  • Facility-Management
  • Kinderbetreuung
  • Liga- / Team-Management
  • Mitarbeitermanagement
  • Mitgliedschaft-Management
  • Registrierungs-Management
  • Veranstaltungsmanagement
  • Vermietungs-Management
  • Vertragsmanagement

Die hilfreichsten Reviews für eTrak

True fully functioning rec management software.

Bewertet am 30.6.2016
Matt E.
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have worked with several small to medium sized governmental recreation organizations over the last 15 or so years. I have used many of the products listed here. So far this product has been the best bang for the buck. It is intuitive to use for front line staff and rec programmers alike. I has features that I have not seen in many other applications. Their customer service blew away what I had experienced with other big name rec software companies. It is all inclusive and invoices a flat annual fee. The initial year will be more expensive, but will include at least 2 or 3 onsite training sessions with people who are recreation professionals who actually use this software daily.
24/7 365 support.

Vorteile: Full featured, fully functional, no hidden seat fees or per transaction fees, excellent customer service, web based so no need to house it on an onsite server, cost, does not require proprietary hardware as some applications do. Simple online registration process for customers. Intuitive for staff and public users. Huge variety of customization for item and facility set up. great membership online registration and reservation modules. Refunds are a breeze, gl's are straight forward, coaches credits can be automated, scholarships have great customization and are automatically deducted during registrations. Monthly billing/installment payments are a customizable option ......I can go on.

Nachteile: Sometimes system upgrades temporarily affect individual module functionality adversely, but they usually remedy these issues promptly. Still using java and flash but their intentions are to move away from those technologies very soon. Limited customization of online registration portal. (somethings just don't have a way for the organization to edit them.

My experience has been nothing short of astounding!

Bewertet am 26.3.2018
Brandon B.
Accounting Clerk
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The layout is simple enough for everyone to use. It is not hard to navigate to the screen that you need, and I enjoy the fact that the screen that the operator see's is different then the screen that the customer sees even though similar just because the customers don't need to see everything that the internal customers see. I love the fact that the staff is always there for you whenever you need them. They are so friendly and always find a way to fix any issue if there is ever an issue. The fact that you can customize the software to your liking makes it also fantastic because every company has different needs so that is a plus!

Nachteile: When the system goes through an upgrade, sometimes it puts the system on "hold", where we cannot use it, until the upgrade is complete, but that is understandable with any web based system.

eTrak-Plus software is can be used in a variety of applications and functions.

Bewertet am 27.3.2018
Sid C.
Community Services Business Manager
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Automation of the registrations, rentals, memberships and collection processes across several specific operational areas with in our Leisure Services Department. Presence online for conducting business.

Vorteile: The software is very adaptable to the way your organization operates. The fee rules can be set-up very specifically to your operating requirements.

Nachteile: (1) Lack of documentation to support system set-up and use of the software. (2) Software updates are often implemented with short notice and during normal operating hours. If would be great if software updates could be scheduled by automation, outside of normal operating hours. Preferably between mid-night and 4:00 am.

Great software for large or small recreation department. Great customer service.

Bewertet am 26.3.2018
Broni G.
Marketing & Communications Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Great customer service. Product can grow with your company because you have access to developers. Easy to use on both operator side and customer (internet) side. We have had e-trak for 5 years now. We use it for league registration, after school registration and check/in and check-out, rentals, point of sale for concessions, point of sale for Waterpark entrance, locker rentals, and so much more.

Nachteile: The use of flash. With flash being part of the product, the operator side of the software will not run on iPads or tablets. This limits mobility with staff at outdoor facilities.

From day one they are there for you!

Bewertet am 27.3.2018
Rachael M.
Assistant Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The customer support is outstanding! Ease of navigation on the admin end. It can handle what our department needs are easily. If we need it to do something the Etrak staff does its best to make it happen. The 24 hour help line is really what makes it great.

Nachteile: At first it was difficult to help to customers issues as they see a different screen then we do in house. But honestly once you get comfortable with the system it is easy to navigate.

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