Sportsman Web

Sportsman is User Friendly

Kommentare: I think we were one of your first customers back when you first started selling Sportsman to cities. [SENSITIVE CONTENT] was here for a couple days to train me, I do call [SENSITIVE CONTENT] every once and awhile for help and he is alway very helpful. Your whole staff is always

Vorteile:

I feel that Sportsman is very easy to use, but then again I think the City of Independence was one of the first Cities in the Cuyahoga County area to get Sportsman.

Nachteile:

Being able to delete a credit, not being able to delete a program or person.

SportsMan has been a Godsend for our overall operations.

Kommentare: Since switching to SportsMan we finally have a viable, online option for our clients to register for our programs.

Vorteile:

The overall ease of use of SportsMan and SportsMan Web has made our job so much more efficient. The customizable dashboard it top-notch in that it gives you real-time information to our daily operation.

Nachteile:

As of this writing there have been no noticeable downsides to the product.

Good solution with very few improvements

Kommentare: I have enjoyed my time with Sportsman. It has potential to be a great software for small recreation departments. However, our community is growing and so too is the expectations of our clientele. Mobile friendly users demand to have the ability to register online as they are on the go parents. Sportsman web is lacking many features that the desktop version has. The software has tremendous value for the money, but I think changes need to be made to improve and keep up with the times.

Vorteile:

We have been using Sportsman for roughly 20 years (legacy in the early 2000's, then SQL until present). We were one of the first users in Massachusetts and Sportsman quickly became the go to application for P & R towns in Massachusetts. Over the years, Sportsman has made minor improvements, but in my opinion has not kept up with the industry.

Nachteile:

Many of the features in Sportsman, are the same as they were in 2004. Getting improvements done seems to be a major undertaking. Developers are not working hand and hand with the end users, instead relying on an overworked staff to implement change. Facility management tool is poor. It lacks flexibility to change reservations without deleting and restarting. The look and feel to Sportsman is very basic. Server vs. cloud is still not ideal.

Sportsman is the best

Vorteile:

What i like best is the customer service. I can call anytime and know that they will listen to my concerns and have them solved very quickly. They truly care about their customers and that makes using the program a no brainer!

Nachteile:

I want to print a monthly calendar and can't

Review

Kommentare: We've had challenges over the years but that is to be expected. I have always felt comfortable calling and walking through a scenario for ways to do things differently or to learn a new way to do something. [SENSITIVE CONTENT] has been AMAZING at the brainstorming process too. The follow up from Sportsman after something is enhanced or if they need to research and get back has been stellar recently. Really love getting those calls/e-mails back letting me know something is updated or show me how to work through something.

Vorteile:

The "small town" feel when you call in for support. I share this with many different people, really important to me to have similar people helping out and it's great if they happen to know you too. Sportsman has this and I hope it continues! The last couple years Sportsman has been taking HUGE leaps and advances. I like where it's going and the webinars are SUPER GREAT, keep it up!

Nachteile:

Struggling a bit with special event permit management on our end and the potential integration between Police and us. I think it's a conversation we need to have with Sportsman to see if there is something we are unsure about. I know our Special Events Coordinator has been having challenges with that. Coupon (discount) options aren't offered online and aren't "smart" enough to only be applicable to certain things with a date range or expiration. Would love to see that expanded. Example: We have Admit One coupons to our Rec Center we would love to give out to people so they can bring a friend BUT then it really requires the person to come in to be able to apply the discount. We are trying to get people to register online as much as possible so this puts us in a weird spot.