Wer nutzt diese Software?

Fähigkeit zur Zusammenarbeit bei der Lösung von IT-Vorfällen.

Durchschnittliche Bewertung

24 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 5,00 $/Monat
    Preisinformationen
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • VictorOps
  • https://victorops.com
  • Gegründet 2012

Über VictorOps

Issue-Tracking-Lösung, die das Bereitschaftspersonal alarmiert und es ihnen ermöglicht, sofort an dem Problem zu arbeiten, auch von einem mobilen Gerät aus.

VictorOps Funktionen

  • Audit Trail (Prüfpfad)
  • Aufgabenmanagement
  • Disaster Recovery
  • Korrekturmaßnahmen (CAPA)
  • OSHA-Compliance
  • Sicherheitsmanagement
  • Ticket-Management
  • Ursachen-Diagnose
  • Vorfall-Berichterstattung

Die hilfreichsten Reviews für VictorOps

VictorOps

Bewertet am 11.3.2016
Michael U.
Ecommerce Specialist
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.

Vorteile: The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.

Nachteile: VictorOps is still lacking some of PagerDuty's clerical and reporting functionality; for example, we no longer have the ability to easily reference a specific incident in the past.

Antwort des Softwareanbieters

von VictorOps an 14.3.2016

Thanks for such a positive review! We see people make the switch from PagerDuty on a regular basis, not just because of our feature set, but because we also put our users first. It's great that you noticed that too. It's also good to note that if you capture each incident as a post-mortem report, you'll always be able to go back and reference it. However if you need a more specific way to reference past incidents, I would definitely suggest you drop our support team a line. They are constantly looking for ways to improve the product, and would love to hear your ideas.

optimally priced on-call software to ensure production fires are immediately acknowledged

Bewertet am 6.5.2019
Data Analysis
Bürgerliche & soziale Einrichtungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important

Vorteile: works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares

Nachteile: This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention.

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