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Splunk On-Call
Was ist Splunk On-Call?
Issue-Tracking-Lösung, die das Bereitschaftspersonal alarmiert und es ihnen ermöglicht, sofort an dem Problem zu arbeiten, auch von einem mobilen Gerät aus.
Wer verwendet Splunk On-Call?
Fähigkeit zur Zusammenarbeit bei der Lösung von IT-Vorfällen.
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Splunk On-Call
Weitere gute Alternativen zu Splunk On-Call
Bewertungen über Splunk On-Call
VictorOps
Kommentare: Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.
Vorteile:
The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.
Nachteile:
VictorOps is still lacking some of PagerDuty's clerical and reporting functionality; for example, we no longer have the ability to easily reference a specific incident in the past.
Antwort von Splunk
vor 9 Jahren
Thanks for such a positive review! We see people make the switch from PagerDuty on a regular basis, not just because of our feature set, but because we also put our users first. It's great that you noticed that too. It's also good to note that if you capture each incident as a post-mortem report, you'll always be able to go back and reference it. However if you need a more specific way to reference past incidents, I would definitely suggest you drop our support team a line. They are constantly looking for ways to improve the product, and would love to hear your ideas.
In Betracht gezogene Alternativen:
A really good product supported by a great team
Kommentare: VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.
Vorteile:
- Easy to use and setup - Alerting data can be customized (found this feature missing on other competing software) - Ack-back feature (used Zabbix) - Very good mobile app with notifications - Alert snooze option which is a life saver. - Alert routing works perfectly
Nachteile:
- Duplicate alerts happen when alerts flap. - Alerting data contains too much data (relevant information is usually found after scrolling)
Cheap, but that's about it
Kommentare: IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere.
Vorteile:
VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that. There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty.
Nachteile:
Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products. SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.
Victory for on-call and alert escalation
Kommentare: For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!
Vorteile:
VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.
Nachteile:
There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.
VictorOps: Now Brought to You By Splunk
Kommentare: Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.
Vorteile:
Provides all of the necessary functionality for managing multiple teams of on-call professionals across an organization. App and Slack integration provide a feature-rich experience. override existing schedules, acknowledge or snooze alerts, see detailed history, and run reports.
Nachteile:
Some features are buried in menus, and the calendar is a little hard to use at times. Some options require clicking a specific toggle icon instead of just the text.
