--- description: Detaillierte Informationen über Dispatch zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dispatch Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Software für die Disposition von Wartungspersonal](/directory/30059/service-dispatch/software) > [Dispatch](/software/139893/dispatch) # Dispatch Canonical: https://www.capterra.com.de/software/139893/dispatch Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/139893/dispatch?page=2) > Ein ruhiges Gewissen für dich, dein Team und deine Kundschaft. > > Bewertung: **4.0/5** von 43 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Dispatch? Unternehmen, die Außendiensttechnikprofis entsenden und diese Entsendungen planen sowie verfolgen müssen, um Rechnungen an Kundschaft zu senden und den Technikerstatus an die Kundschaft zu kommunizieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 43 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Dispatch - **Region**: BOSTON, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 129,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Automatisierte Terminplanung - Berichterstattung / Analyse - Elektronische Unterschrift - Elektronische Zahlungen - Erinnerungen - Fähigkeiten-Nachverfolgung - GPS - Job-Management - Kalenderverwaltung - Kontakt-Datenbank - Kundendatenbank - Kundendienst-Historie - Mobile App - Mobiler Zugriff - Routing - Self-Service Portal - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Versandmanagement - Wartungsplanung - Zahlungseinzug im Außendienst ## Integrationen (9 insgesamt) - HubSpot Marketing Hub - Marketo Engage - NetSuite - PayPal Enterprise Payments - QuickBooks Online Advanced - Salesforce Sales Cloud - Stripe - Twilio - Xero ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) ## Ähnliche Kategorien - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) - [Planungssoftware](https://www.capterra.com.de/directory/30087/scheduling/software) - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) ## Alternativen 1. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5296 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1463 reviews) 3. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (465 reviews) 4. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2741 reviews) 5. [ServiceTitan](https://www.capterra.com.de/software/150053/servicetitan) — 4.3/5 (335 reviews) ## Nutzerbewertungen ### "I work with this software daily to schedule clients." — 4.0/5 > **Ashley** | *10. Januar 2018* > > **Vorteile**: I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office. > > **Nachteile**: I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time. ----- ### "Streamlining Operations for Efficient Service Management" — 4.0/5 > **Sarah** | *18. Juli 2024* | Verbraucherdienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle. The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances. > > **Nachteile**: Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database. > > My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization. ----- ### "Dispatch Review" — 2.0/5 > **Phil** | *26. Februar 2020* | Schreiben & Editieren | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It works with home warranties which the home warranty companies we work with required us to use this software > > **Nachteile**: Its to easy to accidentally delete an invoice. Picture quality is horrible. App has extreme difficulty uploading pics. It not the phone as it has the same issues with android or apple and even the latest greatest phones. > > Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us. ----- ### "Best Dispatch system" — 5.0/5 > **Shivani** | *20. Dezember 2019* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with. > > **Nachteile**: Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times. > > My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times. ----- ### "This software has DRAMATICALLY transformed our business operations\!\!" — 4.0/5 > **Paige** | *7. März 2018* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals\! > > **Nachteile**: IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE\!\! It also does not allow you to search for an invoice by invoice \# - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question. > > All our customer info is harbored for easy access and to reference back when we run into issues or questions\! ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/139893/dispatch?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/139893/dispatch) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten