Wer verwendet Dispatch?
Companies that dispatch field service technicians and need to schedule them, track them, to invoice customers and to communicate technician status to customers.
Was ist Dispatch?
Dispatch is the only software platform to help enterprises successfully unlock the potential of flexible service provider networks to provide world-class customer experiences. We make it easy by centralizing all service interactions onto one platform to give modern enterprises real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers.
Dispatch – Details
Dispatch – Preisübersicht
Dispatch ist verfügbar ab 99,00 $/Monat. Dispatch bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Dispatch findest du unten.
Dispatch – Nutzerbewertungen
Zeigt 5 von 27 Nutzerbewertungen
Bewertet am 20.12.2017
We switched from another dispatch system to Dispatch Me and love it!
Kommentare: It is easier to manage and everyone is able to use this system. We are now able to go paperless.
Vorteile: Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.
Nachteile: Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.
Bewertet am 20.12.2019
Best Dispatch system
Kommentare: My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.
Vorteile: The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.
Nachteile: Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Bewertet am 7.3.2018
This software has DRAMATICALLY transformed our business operations!!
Kommentare: All our customer info is harbored for easy access and to reference back when we run into issues or questions!
Vorteile: The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!
Nachteile: IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.
Bewertet am 21.3.2017
Price per month excessive for 'subscription features-Customer Set Up Quirky
It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.
-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
Bewertet am 23.8.2019
Kommentare: How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.
Vorteile: I like how easy it is to use, how quick you can learn how to use it.
Nachteile: The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.