Rentals United

Rentals United

von Rentals United

Wer verwendet Rentals United?

Große und kleine Immobilienverwalter in der Ferienvermietung sparen durch die Nutzung diese Dienstleistungen Geld. Auf der Verkaufsseite werden Websites aller Größenordnungen Zugriff auf das Inventar haben wollen, um zu expandieren.

Was ist Rentals United?

Zeige deine Ferienwohnung 250 Millionen Reisenden pro Monat! Durch die Nutzung des zentralen Kalenders, der Preise, der Fotos und der Informationsplattform von Rentals United werden automatisch alle Angebotsseiten aktualisiert, auf denen du deine Objekte bewerben möchtest – und alle Buchungen, die sie vornehmen, werden in deinem zentralen Kalender von Rentals United aktualisiert. Es wird sowohl mit globalen als auch mit Nischenlisting-Websites zusammengearbeitet, das Portfolio ständig erweitert, damit du neue Möglichkeiten zum Bewerben deiner Ferienobjekte findest.

Rentals United – Details

Rentals United

http://rentalsunited.com/

Gegründet 2014

Rentals United – Kostenübersicht

Rentals United bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Rentals United Funktionen

Channel Management Software
Auftragsmanagement
Bestandskontrolle
Bonus-Management
Chancenmanagement
Kampagnenmanagement
Kanal-Analytik
Leadmanagement
Partnermanagement
Produkt-Management
Wiederverkaufs-Management
Arbeitsauftragsverwaltung
Eigentümer-Aussagen
Gasterlebnis-Management
Gästekommunikation
Haushaltungsmanagement
Kontaktmanagement
Leadmanagement
Lieferanten-Management
Provisionsmanagement
Reservierung-Management
Zahlungsabwicklung

Rentals United – Nutzerbewertungen

Zeigt 5 von 119 Nutzerbewertungen

Gesamt
4,1/5
Benutzerfreundlichkeit
4,1/5
Kundenservice
4/5
Funktionen
3,9/5
Preis-Leistungs-Verhältnis
4/5
Jarry S.
Franchisee - Owner
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.8.2018

"Outstanding Customer Service"

Kommentare: We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Vorteile: I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Nachteile: You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

  • Quelle des Nutzers 
  • Bewertet am 29.8.2018
Irene A.
Revenue & Pricing Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 10.1.2019

"Serviced Apartments Channel Manager "

Kommentare: Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments.

Vorteile: Dashboard provide information summary information such as how many properties, how many bookings and how many channels connected. There are more details display on total arrival, bookings the next 7 days and all bookings the past 30 days. Which is quite handy, to have a glance look if we need to search booking arrival within a week. On Services, Sales Channel, it displays all the channels which is connected and showing any listing errors
Guest planner is a great overview for bookings and you can search bookings on it as well.
On My Bookings, we can filter bookings based on arrival or when the booking is made and also from certain channel, confirmed or cancelled bookings, this information can be exported to Excel file On my properties, if you work with ResHarmonics, then any data loaded in resharmonics for the properties will be transferred to RU on this page. Where we can view the property page as guest and the link can be sent to guests where they can check the rates and also make the booking from the link

Nachteile: Can't delete or hide the past sales channel even though we are no longer working with them There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed. Expedia and Booking.com has maximum 28 days booking window and if by mistakes we send an update, where there is a minimum 3 nights on certain dates and remaining length of stay is 30 days. This update will fail in nights restrictions,but rates will be updated and the minimum nights will revert back to 1 night in Expedia as they don't accept more than 28 days LOS. Reporting errors, we need to fill the forms online, which takes more time then sending an email to support. It would be easier if we could send an email to support team and auto email response created the case number instead of fillings all the questionnaire. Support team is great, but it does take time for them to come back and help to rectify the error. You will hear the response within 72 hours since the case is raised

  • Quelle des Nutzers 
  • Bewertet am 10.1.2019
Areti V.
Manager
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 27.5.2018

"The worst experience ever! Don't trust them you will lose your money "

Kommentare: Less 600euro from my bank account

Vorteile: From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them).
The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Nachteile: Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room.
*The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???
Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Antwort des Softwareanbieters

von Rentals United an 22.6.2018

Hi Areti

I'm sorry you've had such a poor experience using Rentals United.

Regretfully both Homeaway and Tripadvisor have a 5 property minimum requirement when a customer coming from either a channel manager or PMS. Our sales people are advised to inform all potential customers this information.

During this period and also during the on-boarding schedule, it's made very clear that we are a software as a service. meaning that we do not do all the work for you and our rates reflect this. It requires work by you to ensure your properties can go live which is why we set a 30 day introduction & training period.

I would be happy to start your contract from today with the intention of getting you live in those channels you can work with through us.

We have many happy clients working with us and our platform generates 1000's of bookings.

Please contact me directly at james@rentalsunited.com and I'd be happy to help.

Thanks

  • Quelle des Nutzers 
  • Bewertet am 27.5.2018
Steven T.
Managing Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 5.3.2020

"Does everything you need it to do!"

Kommentare: We were a very early adopted of RU platform some 4 years ago now and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply do what they say they can do. Our key account Manager [SENSITIVE CONTENT HIDDEN]has been excellent over the last year or so and has added a human touch to some complicated tech issues.

Vorteile: It just works, makes very complicated connections fairly straight forward, with very little training my team learn how to use the software quickly. The most important element is 'trust' and we trust Rentalsunited with our properties connections.

Nachteile: User interface could do with a little updating.

  • Quelle des Nutzers 
  • Bewertet am 5.3.2020
Jennifer M.
Operating Partner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.3.2020

"Easy to Use!"

Vorteile: It is very easy to use and understand and our rep [SENSITIVE CONTENT HIDDEN] is very responsive and helpful.

Nachteile: I wish there were more amenities to choose from so more details would push through to the OTA's.

  • Quelle des Nutzers 
  • Bewertet am 3.3.2020