Wer verwendet TimeTap?

Unabhängige Fachleute und kleine bis mittlere Unternehmen, die jeden Monat viele Terminangebote und Buchungen haben

Was ist TimeTap?

Serviceanbieter verpassen häufig Anrufe von potenziellen Kunden und verbringen Stunden damit, Erinnerung zu senden und Follow-up-E-Mails zu verschicken, während sie nebenbei noch ihren üblichen Aktivitäten nachgehen müssen, um ihr Geschäft auszubauen. Diese Online-Terminplanungslösung ist wie ein Einkaufswagen für Dienstleistungen. Verpasste Anrufe und Probleme mit nicht eingehaltenen Terminen werden eliminiert, indem den Kunden die Möglichkeit gegeben wird, ihre eigenen Termine zu verwalten. Unternehmen können einen Terminplaner auf ihrer Website einbinden und E-Mail-Benachrichtigungen anpassen, um diese automatisch zu versenden.

TimeTap – Details

TimeTap

https://www.timetap.com/

Gegründet 2006

TimeTap – Preisübersicht

TimeTap ist verfügbar ab 24,95 $/Monat. TimeTap bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für TimeTap findest du unten.

Startpreis

24,95 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

TimeTap Funktionen

Planungssoftware
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Automatisierte Terminplanung
Gruppen-Terminplanung
Kalender-Synchronisierung
Kundendatenbank
Mehrere Standorte
Mobiler Zugriff
Online-Buchung
Online-Zahlungen
Termin-Erinnerungen
Wiederkehrende Termine
Zimmerbuchungsverwaltung

TimeTap – Nutzerbewertungen

Zeigt 5 von 198 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4.6/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.5/5
Jennifer N.
Executive Director
Psychische Gesundheitsfürsorge
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.4.2018

"A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team."

Kommentare: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Vorteile: As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Nachteile: The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Antwort des Softwareanbieters

von TimeTap an 20.4.2018

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

  • Quelle des Nutzers 
  • Bewertet am 19.4.2018
Weisenberg W.
Tutor Mentor
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.3.2019

"Great for scheduling appointments!"

Kommentare: We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Vorteile: For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Nachteile: The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Antwort des Softwareanbieters

von TimeTap an 25.3.2019

Hi Wendy,

We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!

Please let us know if there's anything we can do to help,
Lucy

  • Quelle des Nutzers 
  • Bewertet am 18.3.2019
Kathy C.
Finding Brave Career & Personal Coach, Writer & Speaker helping women and men live and work bravely
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 30.1.2018

"Just what I needed, and more than I hoped"

Vorteile: I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Nachteile: I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Antwort des Softwareanbieters

von TimeTap an 1.2.2018

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

  • Quelle des Nutzers 
  • Bewertet am 30.1.2018
Mike D.
sales and bike fitting
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Bewertet am 9.10.2018

"Bike fitting appointment challenges"

Kommentare: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Vorteile: sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Nachteile: Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Antwort des Softwareanbieters

von TimeTap an 26.12.2018

Hi Mike,

So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

Thanks,
Lucy

  • Quelle des Nutzers 
  • Bewertet am 9.10.2018
Sean A.
CEO
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.11.2019

"Time Tap is the best scheduling platform"

Kommentare: Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.

Vorteile: My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

Nachteile: It could have some more functionality around repeating appointments.

Antwort des Softwareanbieters

von TimeTap an 20.11.2019

Hi Sean,

Thanks so much for taking the time to leave us this review! We're so glad that TimeTap has been able to help our your tutoring business as much as it has and we're flattered to hear that we were able to meet your expectations better than the other softwares you tried! Please reach out to our support team if there is ever anything we can help with!

Lucy

  • Quelle des Nutzers 
  • Bewertet am 14.11.2019