Sana Commerce

The Best Integrated E-commerce solution for Dynamics GP / Business Central

Kommentare: Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system

Vorteile:

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing.

Nachteile:

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

Easy to use and well integrated

Kommentare: Really good. The system works and works well.

Vorteile:

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Nachteile:

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

Oke but not perfect

Kommentare: Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Vorteile:

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Nachteile:

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Sana Commerce - Ecommerce for B2B and B2C

Vorteile:

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform. Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store. Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

Nachteile:

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

Feedback from a happy customer

Kommentare: We are very happy with Sana for the current organisation phase we're at the current moment. In future we will evaluate Sana against our new Business platform and see if it fits our requirements.

Vorteile:

The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.

Nachteile:

For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.