Invoiced

Awesome automated A/R but not sure if they are targeting small businesses anymore.

Kommentare: automated A/R from invoices generate in QBO is awesome

Vorteile:

Reliable accurate integration with QBO. Great branding - our logos, client logos, etc.

Nachteile:

Maybe it is not of interest anymore, but we seem to be on a legacy small business pricing plan that is far less than the current minimum. At $500/M this might not be worthwhile for our business.

Calling all businesses on a subscription business models!

Vorteile:

I love the organization this software offers. I am easy able to track all of my invoices, payments, refunds, credits etc all in one place. I love having the ability to make notes on my customer accounts for another person to pick up where I left off or just to remind myself! The overall aesthetic matches our brand and I will continue to use this product for a long time.

Nachteile:

Although almost perfect, there are several things I would add to Invoiced. I do not love the inability to view my upcoming revenue for all my upcoming subscriptions. Currently, I have to download an excel sheet, total the column and forecast what next month's revenue will be. I am also not able send invoices to select clients. This is a necessity as not all my clients want a receipt/invoice. I can't turn it off or on for specific clients so I want my customer specific settings.

Experience of Invoiced

Vorteile:

Invoiced is very easy to use and setup. It also has a strong customer support to help users if they need additional assistance.

Nachteile:

Invoiced is very reliable overall. I am pleased with it's excellent features and continued support through my business operations. Some businesses could benefit from additional pricing structures depending on usage levels.

Decent Concept, Horrendous Execution

Kommentare: Everything was working fairly well until October 2020. Invoiced rolled out an update to their Quickbooks Online connector and broke the planet. Instantly, the software began reporting hundreds of reconciliation errors. After reaching out to their support team, we were made to believe that we were the only client experiencing these issues, and were assured that they would be corrected quickly. Two and a half months later, we were still experiencing the same issues, and continued finding new problems that were caused by their software update. We had six different open support tickets to address various large problems that were affecting our business negatively. Our clients were not being billed as expected or were not being charged at all, the software began unexpectedly injecting new sku's within Quickbooks, and parts of their product no longer worked. We reached out to a few other companies that were also using invoiced.com and learned that they were experiencing the EXACT issues that we were experiencing! Then, came the fix. One would think that we would have been notified that anupdate was forthcoming, since we had an open ticket and had been living with these problems for months! Nope. We logged in one day, and learned that they injected hundreds of journal entries into our accounting system that were wrong and misstated our financials. It took us 20+ hours to correct this mistake. As of the date of this review, we are still experiencing many of these issues.

Vorteile:

When we began using invoiced.com, it worked fairly well. Like any SaaS product, we encountered minor bugs and idiosyncrasies that didn't bother us very much. We used most of the product features and are well-versed in some of the advanced "capabilities." However, in the end, their solution caused more problems for us than it solved.

Nachteile:

Their client support is non-existent, their software developers break things constantly, and basically, they can't get out of their own way. They do not seem to recognize that their incredibly invasive software sits in the exact center of the most important functions for any business - cash collections and communications with customers. On more occasions than I am able to list here, our clients have been negatively affected by their incapacity to do the most basic cash collection, communication, and data syncing activities competently and consistently.

Amazingly Easy to Use

Kommentare: It's very easy to keep track of overdue payments. It's very customizable. The site has a clean feel, and it's pleasant to look at (and when you crunch numbers all day, they may as well be nice to look at). I've only ever experienced one glitch that was easy to fix, which is amazing for a software company. Their customer service is also great and very helpful.

Vorteile:

We implemented this during the height of the Corona virus pandemic, and, being in the video conferencing industry, it was an EXTREMELY busy time to be learning a new software for how we manage all our invoices. But Invoiced was so amazingly intuitive it ended up making my job much easier. It honestly makes me like doing my job more.

Nachteile:

There are a few things that I would like to be able to customize even more but I really only have good things to say.