SurePayroll

SurePayroll - accurate, timely, easy to use

Vorteile:

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Nachteile:

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Excellent for Health Care Payroll

Kommentare: Overall it has been excellent. I use Gusto for my other business and am thinking about switching.

Vorteile:

Easy to run payroll. I also like the reminders. I am very busy so these are very helpful. The reporting is also very good.

Nachteile:

Some of the set up was a bit difficult especially in the tax area for employees. My employees have said that the self service portal was difficult to navigate. I have one employee that keeps getting locked out of the account.

Very Poor Customer Service, Lots of Mistakes

Kommentare: If I had it to do over again, I would have gone with a different company. They seem ok for large companies that have dedicated staff to handle payroll. But their customer service is absolutely awful, and the support is often non-existent. I would shop around and find a company with better service, even if you have to pay more.

Vorteile:

Surepay did a decent job once we got it setup. It ran our payroll well, and they have a range of options on how to file. As long as you don't have an issue the company is pretty decent.

Nachteile:

They setup our initial employees and made a mistake with one in another state. They filed unemployment insurance with the wrong state agency, even though the other taxes were filed with the right none. No explanation for why. We had to fight that battle ourselves. The CSR tried to get us to extend to the end of the year, gaslighting us by stating we wouldn't get year end reports done. Well in payroll everything is done quarterly and we can fill out our own W2's (use the IRS form publicly available). They hung up on us twice when we refused to extend service. They did not want us to cancel. I spent two hours on the phone trying to cancel, was forwarded to different departments, was dropped into the receptionists office, and it took me threatening legal action to get our cancellation done. Their employees are very rude and impatient. They don't listen to your issue, constantly talk over you and interrupt, and then drop your call if you dare to ask them to listen to your issue. Their culture seems as though it could be toxic.

SurePayroll Review

Kommentare: I was not impressed when out organization used this system.

Vorteile:

It is a system that allows you to get paid or pay your employees.

Nachteile:

It wasn't the easiest system to use when it can to paying employees. The customer service wasn't the best either.

Great Option

Vorteile:

Surepayroll is easy to use. The website is very intuitive and on the rare occasion when I needed help, [sensitive content hidden] responded quickly and provided great directions. He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact. Unlike QuickBooks (which is about twice the cost) SurePayroll has been frustration-free!

Nachteile:

Nothing! As stated above, working with SurePayroll has been a frustration-free experience!