Was ist JIRA Service Management?
JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen. Aufgebaut auf Atlassians JIRA, dem Marktführer, der Teams dabei hilft, ihre Arbeit zu erledigen. JIRA Service Desk liefert eine mühelose Service-Erfahrung, passt sich deinen Bedürfnissen an, zu einem Bruchteil der Kosten und Bereitstellungszeit seiner Mitbewerber.
Wer verwendet JIRA Service Management?
IT-Teams. Wachsende Unternehmen, die sich davon abwenden wollen, E-Mails für den Kundensupport zu verwenden, sondern eine Lösung suchen, die schnell umgesetzt werden kann und die Systeme konsolidiert, indem sie eine einzige Plattform für die ganze IT verwendet.
Wo kann JIRA Service Management bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Atlassian
- Ansässig in San Francisco, USA
- 2013 gegründet
- Telefon-Support
- Chat
JIRA Service Management Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
JIRA Service Management bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von JIRA Service Management ist ab 20,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Atlassian
- Ansässig in San Francisco, USA
- 2013 gegründet
- Telefon-Support
- Chat
JIRA Service Management – Videos und Bilder
JIRA Service Management Funktionen
Alternativen für JIRA Service Management
Bewertungen über JIRA Service Management
Girish P.
Best in Class for Service Management
Kommentare: Its has been a one stop flow of service and easy to use once it hands on.
Vorteile:
Easy to set a task, Approval flow, easy of design.
Nachteile:
Difficult to setup, time consuming to master.
Verifizierter Rezensent
Service Management Tool Anybody Can Use
Vorteile:
The ease of use and anybody can use the tool for Ticketing, project management, issue tracking, dashboards etc...
Nachteile:
The options are at times clumsy and confuse the end users when the data is too much.
In Betracht gezogene Alternativen: ServiceNow
Warum JIRA Service Management gewählt wurde: The cost was too high and we couldn't afford the price for the project budget.
Zuvor genutzte Software: Track-It!
Verifizierter Rezensent
In absence of better software it might be...
Kommentare: I’m working in scrum team. But I’m a part of big it organization. Jira helps us to reflect complexity of our organization and help to collaborate and to track work to be done and done already. It have many reporting options. But for me there is a little bit too much of options that I’m not using - features overkill which only contaminate usability. If you could decide how to clean a view it would be great. But as I said in title - although it’s not dream software in absence of better it serves well.
Vorteile:
Most important functions, from perspective of scrum or devops team member, can be learn quickly and used easily. Also it gives a lot of option of organizing workflow between many agile teams. You can have different levels of tasks - and visualizations to them. I like that you can organize many boards and link everything. It takes of course a little bit of consistency in following the rules in order to not create a mess.
Nachteile:
Well, it tends to have sudden downtime.. for no reason (well at least from my perspective) it’s not responding. Speed interface could be improved. Sometimes you have to wait a while after an action performed.
Verifizierter Rezensent
An easy way to track helpdesk/customer facing issues, But you need put in the setup time.
Vorteile:
Easily integrates with your already existing Atlassian software. Allows for a seamless flow between all other products and allows for easy crossover to keep everything in a nice and neat tidy place.
Nachteile:
It takes a lot of work and elbow grease to get it set up in a way that works for your organization. There can be some learning curves as there is no out-of-the-box working way, but once the time is spent it will save you loads of time in the long run.
In Betracht gezogene Alternativen: HubSpot CRM, Intercom und Zendesk
Gründe für den Wechsel zu JIRA Service Management: We are already integrated into the Agile Ecosystem.
Dan W.
Easy to try, full of tools and solutions
Kommentare: So far, with their free trials and tiers, it has be remarkably easy to get a proof of concept project built and to start migrating into the cloud.
Vorteile:
Jira Service Management provides a ton of tools to build out you customer portal and internal ticket platforms. It has filled all of the holes in our previous solution right out of the box.
Nachteile:
It is built for large, multi-team organizations so much of the power is not needed for a smaller company who requires a custom build but without all the hierarchy.
