---
description: Detaillierte Informationen über JIRA Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: JIRA Service Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [IT-Service-Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.com.de/software/138769/jira-service-management

Seite: 1 / 32\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/138769/jira-service-management?page=2)

> JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
> 
> Bewertung: **4.5/5** von 779 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet JIRA Service Management?

Teams mit hoher Geschwindigkeit, die ihre Abläufe modernisieren möchten, indem sie Entwicklung und IT verbinden, außergewöhnliche Serviceerlebnisse bieten und schnell auf Veränderungen reagieren.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 779 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Atlassian
- **Region**: San Francisco, USA
- **Gegründet**: 2013

## Gewerblicher Kontext

- **Startpreis**: 20,00 $
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch
- **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere

## Funktionen

- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Asset Lifecycle Management
- Aufgabenmanagement
- Aufgabenmanagement
- Berichterstattung und Statistik
- Bildschirm teilen
- CRM
- Content-Management
- Echtzeit-Chat
- Feedback-Management
- Genehmigungs-Workflow
- IT-Asset-Management
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Kommunikationsmanagement
- Konfigurationsmanagement
- Kontrolle des Genehmigungsprozesses
- Korrektur-Management
- Kundenbetreuung
- Leistungskennzahlen
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- On-Call-Pläne
- Problem-Management
- Problem-Nachverfolgung
- Problemmanagement
- Projekt-Nachverfolgung
- Projektmanagement
- Real-Time Analytics
- Real-Time Monitoring
- Release-Management
- Remote-Monitoring und -Management
- Risikobewertung
- Self-Service Portal
- Statusverfolgung
- Störfallmanagement
- Ticket-Management
- Verfolgen von Vermögensanlagen
- Veränderungsmanagement
- Volltextsuche
- Werkzeuge zur Zusammenarbeit
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Zusammenarbeit im Team

... und 32 weitere Funktionen

## Integrationen (90 insgesamt)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... und 75 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software)

## Ähnliche Kategorien

- [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software)
- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)
- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)

## Alternativen

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4. [Rippling](https://www.capterra.com.de/software/172127/rippling) — 4.9/5 (4883 reviews)
5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews)

## Nutzerbewertungen

### "An Advanced , Feature Rich Management Tool" — 4.0/5

> **Ajaz** | *16. September 2026* | Paket- & Frachtlieferung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The Tool is efficient and rich in features. It helps to manage service requests and knowledge in one place.  JIRA Service Management is integrated with modern features such as work flow automation , AI assistance etc. which is useful. One don't have to manually create tickets for repeated tasks which can be automated.
> 
> **Nachteile**: I have experienced that the AI assistance is sometimes very slow and occasionally produces non relavant results. The Automation feature is powerful but a little confusing at start.
> 
> Overall, It's an advanced Management Tool that can increase efficiency and save time of the users. Simple and easy to use and adapt. Sometimes , slow AI assistance can be frustrating.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. Mai 2026* | Telekommunikation | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Nachteile**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "JIRA as a Project Management Tool" — 4.0/5

> **Verifizierter Rezensent** | *26. November 2025* | Öl & Energie | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: Ease to use and great for project management when working asynchronously with teams located remotely.
> 
> **Nachteile**: The user interface and overall it’s a great product\! I used it in different companies and was always a positive experience.

-----

### "I used it, I loved it" — 5.0/5

> **Evelyn** | *7. Mai 2025* | Bau | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Really love the customer portal : clean form, users pick issue type fast, Confluence article pops automatic, and we drag ticket status easy on board
> 
> **Nachteile**: But learning part is rough. Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days

-----

### "Powerful ITSM Tool for Streamlining Service Requests and HR Ticketing" — 4.0/5

> **Jonas** | *28. Januar 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: customizable workflows for hr processes and good centralized ticket management
> 
> **Nachteile**: Interface can feel a bit overwhelming and the pricing for advanced features is high.
> 
> Jira Service Management is a powerful and flexible tool for managing HR requests and streamlining service delivery

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Seite: 1 / 32\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/138769/jira-service-management?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/138769/jira-service-management)

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