---
description: Detaillierte Informationen über JIRA Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: JIRA Service Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Service Desk Software](/directory/31027/service-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.com.de/software/138769/jira-service-management

Seite: 1 / 32\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/138769/jira-service-management?page=2)

> JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
> 
> Bewertung: **4.5/5** von 770 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet JIRA Service Management?

Teams mit hoher Geschwindigkeit, die ihre Abläufe modernisieren möchten, indem sie Entwicklung und IT verbinden, außergewöhnliche Serviceerlebnisse bieten und schnell auf Veränderungen reagieren.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 770 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Atlassian
- **Region**: San Francisco, USA
- **Gegründet**: 2013

## Gewerblicher Kontext

- **Startpreis**: 20,00 $
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Ungarisch
- **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere

## Funktionen

- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Asset Lifecycle Management
- Aufgabenmanagement
- Aufgabenmanagement
- Berichterstattung und Statistik
- Bildschirm teilen
- CRM
- Content-Management
- Echtzeit-Chat
- Feedback-Management
- Genehmigungs-Workflow
- IT-Asset-Management
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Kontrolle des Genehmigungsprozesses
- Korrektur-Management
- Kundenbetreuung
- Leistungskennzahlen
- Mehrsprachig
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- On-Call-Pläne
- Problem-Nachverfolgung
- Problemmanagement
- Projekt-Nachverfolgung
- Projektmanagement
- Real-Time Analytics
- Real-Time Monitoring
- Release-Management
- Remote-Monitoring und -Management
- Risikobewertung
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Statusverfolgung
- Störfallmanagement
- Ticket-Management
- Verfolgen von Vermögensanlagen
- Veränderungsmanagement
- Volltextsuche
- Werkzeuge zur Zusammenarbeit
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Zusammenarbeit im Team

... und 32 weitere Funktionen

## Integrationen (98 insgesamt)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... und 83 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software)

## Ähnliche Kategorien

- [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software)
- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)
- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)

## Alternativen

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2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (714 reviews)
3. [PDQ Deploy & Inventory](https://www.capterra.com.de/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Wrike](https://www.capterra.com.de/software/76113/wrike) — 4.4/5 (2988 reviews)

## Nutzerbewertungen

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. Mai 2026* | Telekommunikation | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Nachteile**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "I used it, I loved it" — 5.0/5

> **Evelyn** | *7. Mai 2025* | Bau | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Really love the customer portal : clean form, users pick issue type fast, Confluence article pops automatic, and we drag ticket status easy on board
> 
> **Nachteile**: But learning part is rough. Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days

-----

### "JIRA as a Project Management Tool" — 4.0/5

> **Verifizierter Rezensent** | *26. November 2025* | Öl & Energie | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: Ease to use and great for project management when working asynchronously with teams located remotely.
> 
> **Nachteile**: The user interface and overall it’s a great product\! I used it in different companies and was always a positive experience.

-----

### "Powerful ITSM Tool for Streamlining Service Requests and HR Ticketing" — 4.0/5

> **Jonas** | *28. Januar 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: customizable workflows for hr processes and good centralized ticket management
> 
> **Nachteile**: Interface can feel a bit overwhelming and the pricing for advanced features is high.
> 
> Jira Service Management is a powerful and flexible tool for managing HR requests and streamlining service delivery

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. Januar 2026* | Automotive | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Nachteile**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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Seite: 1 / 32\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/138769/jira-service-management?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/138769/jira-service-management)

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