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Surveypal
Was ist Surveypal?
Surveypal bietet eine Erfahrungsmanagement-Plattform, mit der Unternehmen Feedback-Einblicke aus verschiedenen Quellen wie Mobilgeräten, Internet, Social Media und Kundenbetreuung erfassen und analysieren können.
Du kannst Surveypal in jedes CRM-System integrieren, einschließlich Microsoft Dynamics, Zendesk und Salesforce. Die Kombination aus CRM und den CEM-Lösungen von Surveypal verbessert die Kundenerfahrung bei jeder Interaktion mit deiner aktuellen oder potenziellen Kundschaft effektiv.
Wer verwendet Surveypal?
KMU und Großunternehmen weltweit
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Surveypal
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Bewertungen über Surveypal
In Betracht gezogene Alternativen:
Great Survey tools
Kommentare:
We were trying to learn from the stakeholders regarding the effectiveness of our research solutions
It is a detailed oriented software
Vorteile:
We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important
Nachteile:
It is tricky to implement first and it has a learning curve which might not be straightforward to learn.
In Betracht gezogene Alternativen:
Great app to gather information
Kommentare: Definitely recommend it for people who are willing to gather information
Vorteile:
This is one of the apps that I used once a long time ago, it helps you gather information in very simple way
Nachteile:
Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey
Surveypal has potential, not quite there yet
Kommentare: We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.
Vorteile:
Clean design, responsive support team, easy to build surveys, works with Zapier
Nachteile:
analytics are hard to use, support doesn't always have answers, over promises
Advocate for Surveypal
Kommentare: Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out
Big time saver
Kommentare: I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!
Vorteile:
Back end reporting functionality
Nachteile:
There are a couple of collection types it does not do that we needed
