Wer nutzt diese Software?

Independent-Hotels und -Resorts mit 5 bis 5000 Zimmern. roomMaster ist sehr skalierbar von einem Feature-Standpunkt und einer Preisklasse mit benutzerdefinierten Paketen, um sich fast allen Bedürfnissen anzupassen.

Durchschnittliche Bewertung

49 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.2/5
  • Funktionen 4.1/5
  • Preis-Leistungs-Verhältnis 4.1/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • InnQuest Software
  • http://www.innquest.com
  • Gegründet 1995

Über roomMaster

roomMaster von InnQuest wird in über 5,500 Hotels in über 100 Ländern einschließlich Ketten, unabhängige, Geschäfte, Boutiquen und Resort-Hotels verwendet. Unsere Cloud oder On-Prem-Software enthält Hotel-PMS, EMV-Credit-Card-Payment-Processing, mehr als 125 Berichte und Advanced-Reporting, tägliche Flash-Berichterstattung und Buchhaltungs-Export, Booking-Engine, Channel-Manager, POS, Events & Catering, Revenue-Management, Smart-Hotel-Automation , CRM und hunderte von Gastfreundschaft-APIs & Integrationen.

roomMaster Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für roomMaster

Great Hotel Software for 60 room property

Bewertet am 31.10.2018
Michael L.
Managing Director
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very happy, software is reliable, has never crashed , very stable

Vorteile: I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Nachteile: There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Antwort des Softwareanbieters

von InnQuest Software an 2.11.2018

Michael,

Thank you so much for taking the time to write this review. Your comments and feedback are appreciated.

Looking forward to the next 18 years of the relationship!

Kent H.

The MOST COMPLET, feaure rich, yet so user-friendly PMS

Bewertet am 12.11.2019
Marlon N.
Reservations Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Vorteile: RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Nachteile: I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Antwort des Softwareanbieters

von InnQuest Software an 14.11.2019

Marlon,

Thank you so much for your review. We are proud to partner with your award winning property and team!

Sincerely,

Kent Howard, Vice President

Solid, user-friendly PMS

Bewertet am 22.9.2017
Jonathan P.
Independent Property Support
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Vorteile: #1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Nachteile: Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Gets The Job Done

Bewertet am 15.9.2017
Chris H.
Revenue Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Nachteile: It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Antwort des Softwareanbieters

von Kimberly an 22.9.2017

Dear Chris,

Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.

We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.

There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.

We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.

Thank you again for your review. We hope to speak with you soon.

Sincerely,

Kimberly Brewer
Client Relationship Manager
clientservices@innquest.com
813.288.4900

easy to work with

Bewertet am 22.9.2017
Jenn H.
GM
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: overall wonderful software and company

Vorteile: it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best

Nachteile: if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

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