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seit 15 Jahren bei der Softwareauswahl

Was ist Zonka Feedback?

Die Zonka Feedback-Umfrageplattform ist eine Software für Multichannel-Umfragen und -Feedback, mit der du die Art und Weise verändern kannst, wie du die Mitarbeiter- und Kundenerfahrung verwaltest. Miss die richtigen CX-Metriken, einschließlich Net Promoter Score, Customer Effort Score und CSAT Score. Erhalte Feedback und führe Umfragen über mehrere Kanäle durch: iPads, Android-Tablets, Smartphones, E-Mail und SMS. Sorge für die Abstimmung deines Teams, zeige Antworten an und arbeite zusammen, um die Feedbackschleife zu schließen. Zeige aufschlussreiche Berichte zur Förderung der Zufriedenheit und des Wachstums des Kundenstamms an.

Wer verwendet Zonka Feedback?

Zonka Feedback ist für jede Service-basierte Industrie geeignet, die auf Kundenerfahrung basiert und möchte die Art, wie sie Feedback sammelt, ändern und es umfassender und handlungsorientierter machen.

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Du bist nicht sicher, ob Zonka Feedback das Richtige ist? Mit einer beliebten Alternative vergleichen

Zonka Feedback

Zonka Feedback

4,8 (66)
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VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Zonka Feedback

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,9
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
85%
4
14%
3
2%
Shefali
Shefali
Director of Operations in Indien
Verifizierter Nutzer auf LinkedIn
Möbel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The perfect feedback software

5,0 vor 4 Jahren

Kommentare: Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

Vorteile:

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Nachteile:

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Jason
Video Strategist in USA
E-Learning, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nice design in Zonka Feedback

5,0 vor 3 Jahren

Kommentare: The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

Vorteile:

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Nachteile:

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Evija
Regional HR and Administration Manager in Thailand
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

User unfriendly tool

3,0 vor 3 Jahren

Vorteile:

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

Nachteile:

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Larissa
Client Success Manager in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Incredible Customer Support - Above and Beyond!

5,0 vor 9 Monaten

Kommentare: I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

Vorteile:

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

Nachteile:

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Zonka, you're very good!

5,0 vor 3 Jahren

Kommentare: Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

Vorteile:

(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

Nachteile:

(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.