Zonka Feedback

The perfect feedback software

Kommentare: Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

Vorteile:

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Nachteile:

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Nice design in Zonka Feedback

Kommentare: The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

Vorteile:

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Nachteile:

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Best customer service from best customer feedback platform

Kommentare: Our experience with Zonka Feedback has been nothing short of excellent. Their exceptional level of support, with quick and responsive assistance for all our requirements, truly stands out. The user-friendly platform, enriched with a plethora of features, has greatly facilitated our company's ability to capture and measure customer feedback effectively. A special expression of gratitude goes to [sensitive content hidden]
, who went above and beyond in assisting us every step of the way

Vorteile:

What stood out the most about Zonka Feedback was its comprehensive set of features that perfectly aligned with our needs and goals.

Nachteile:

It would be great to have additional options for customizing our responses to the questions above. More design choices, such as the ability to select colors, fonts, and other elements because they are only available for welcome and exit screens, would be highly beneficial. Additionally, having a larger comment section would also be appreciated to provide more detailed feedback.

User unfriendly tool

Vorteile:

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

Nachteile:

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Incredible Customer Support - Above and Beyond!

Kommentare: I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

Vorteile:

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

Nachteile:

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

In Betracht gezogene Alternativen: SurveyMonkey

Gründe für den Wechsel zu Zonka Feedback: SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.