Wir helfen Unternehmen seit 18 Jahren,
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Was ist ChartMogul?
Erstelle ein besseres Abonnementgeschäft. ChartMogul bietet 1-Klick-Analysen für Stripe, Braintree, Chargify, Recurly und PayPal (oder API). Über 800 Subskriptionsunternehmen nutzen ChartMogul, um ihr Geschäft zu bewerten, zu verstehen und zu erweitern, indem sie Churn Rate, LTV, ARPA und Tools wie die Kohortenanalyse nutzen. Füge externe Daten ein und erstelle benutzerdefinierte Benutzersegmente, um Fragen wie „Was ist der LTV pro Marketingkanal?“ zu beantworten. Oder „Wie viel MRR trägt jeder Außendienstmitarbeiter bei?“
Wer verwendet ChartMogul?
Mehr als 800 Subskriptionsunternehmen in vielen Formen und Größen verwenden ChartMogul, um ihr Geschäft zu bewerten, zu verstehen und zu erweitern, einschließlich Typeform, Docker, Pipedrive, Pivotal Labs, Leadpages, LiveChat und mehr!
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Bewertungen über ChartMogul
Excellent software to keep track of key business metrics
Kommentare: Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!
Vorteile:
ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate. Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do. The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period. The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.
Nachteile:
Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.
In Betracht gezogene Alternativen:
Your early-stage B2B SaaS single point of truth
Kommentare: It is something you need to grow your B2B SaaS.
Vorteile:
I started to use Chartmogul in 2019. From this time, I recommend it to every B2B SaaS I talk to. All critical metrics in one platform. It is fantastic if you connect all data to Chartmogul. Then you can start to analyze and even more critically optimize your marketing. If you are in a mass market, Chartmogul helps you quickly identify from which channels you are getting the best-paying users, and in which countries.
Nachteile:
The worst part of Chartmogul is if you have implemented something wrong.Honestly, I would also appreciate more consultation from Chartmogul's side.Free training and more education
Good idea, poorly executed
Kommentare: We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics. The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response. After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer. Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated. Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this: "... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data." If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.
Vorteile:
It gives you an idea of what your general trends are and the graphs are pretty.
Nachteile:
It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.
In Betracht gezogene Alternativen:
WOW!
Kommentare: I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.
Vorteile:
For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!
Nachteile:
Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.
In Betracht gezogene Alternativen:
I know how my business really is
Kommentare: Satisfied. I can't imagine my work without ChartMogul.
Vorteile:
Deliver SaaS metrics out of the box. Content / articles - learn you how to use metrics. Very good API documentation. Simple to use.
Nachteile:
SLA. Sometimes service has temporary outage. Support should be more oriented on the customer.
