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Zingtree
Was ist Zingtree?
Zingtree macht es dir einfach, interaktive FAQs, Wissensdatenbanken und Online-Problembehandlungsfunktionen zu erstellen, anzupassen, bereitzustellen und zu analysieren. Mit Zingtree ist es unglaublich einfach, Kunden bei der Lösung von Problemen zu unterstützen und sich in Wissensdatenbanken besser zurechtzufinden. Kunden werden behutsam an Antworten herangeführt, und wenn ein Problem nicht gelöst werden kann, erhalten deine Supporttechniker Hintergrundinformationen über das Problem des Kunden. Die einfache Integration in E-Mail-, Chat-, CRM- oder Helpdesk-Systeme spart Zeit und Geld.
Wer verwendet Zingtree?
Interaktive Entscheidungsbäume sind eine großartige Lösung für jedes Unternehmen, Projekt oder jede Person, die Zeit und Geld sparen möchten, indem sie redundante Prozesse intern und extern rationalisieren.
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Bewertungen über Zingtree
Love it! Use to create comprehensive trees to assist support teams
Kommentare:
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Vorteile:
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Nachteile:
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Kommentare: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Vorteile:
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Nachteile:
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Very easy to set up and edit
Vorteile:
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Nachteile:
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition
Antwort von Zingtree
vor 6 Jahren
Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at bill@zingtree.com if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com
Positive from every perspective!
Vorteile:
Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.
Nachteile:
Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.
Zingtree was just what we needed for our call center to troubleshoot!
Kommentare: Easy to use, easily customizable, great for new hires and scripting alike!
Vorteile:
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Nachteile:
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
