--- description: Detaillierte Informationen über Zingtree zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zingtree Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree) # Zingtree Canonical: https://www.capterra.com.de/software/137736/zingtree Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/137736/zingtree?page=2) > Zingtree erleichtert das Erstellen interaktiver Entscheidungsbäume, Aufrufskripts, Prozessleitfäden, Diagnosesysteme und mehr. > > Bewertung: **4.4/5** von 95 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zingtree? Interaktive Entscheidungsbäume sind eine großartige Lösung für jedes Unternehmen, Projekt oder jede Person, die Zeit und Geld sparen möchten, indem sie redundante Prozesse intern und extern rationalisieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 95 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zingtree - **Region**: Larkspur, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alerts/Escalation - Anruftext-Aufzeichnung - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Berichterstattung / Analyse - CRM - Call-Center-Management - Computer Telephony Integration - Datenanalyse-Werkzeuge - Diagramm-Erstellung - Drag-and-Drop - E-Mail-Management - Kundendatenbank - Leistungskennzahlen - Live-Chat - Multi-Channel-Kommunikation - No-Code - Prozessmodellierung & Design - Self-Service Portal - Umfragen & Feedback - Umleitung der Anrufe - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (6 insgesamt) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - Chat ## Category - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [BPM-Tools](https://www.capterra.com.de/directory/30010/business-process-management/software) - [Entscheidungsunterstützungssysteme](https://www.capterra.com.de/directory/30544/decision-support/software) - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) ## Alternativen 1. [Yonyx](https://www.capterra.com.de/software/130406/agi-self-service) — 4.7/5 (256 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Decisions](https://www.capterra.com.de/software/149492/decisions) — 4.6/5 (27 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [CXone Mpower](https://www.capterra.com.de/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Nutzerbewertungen ### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5 > **Brooke** | *19. Juni 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. > > **Nachteile**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\! > > Easy to use, easily customizable, great for new hires and scripting alike\! ----- ### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5 > **Yogesh** | *20. Juni 2018* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. > > **Nachteile**: cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. > > Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ----- ### "Abrupt service changes" — 2.0/5 > **Warren** | *24. April 2024* | Anwaltskanzlei | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Enabled us to embed a simple decision tree into our website. > > **Nachteile**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. > > Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. ----- ### "Make Your Own Knowledge Base" — 5.0/5 > **Crystal** | *31. Mai 2017* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. > > **Nachteile**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :) ----- ### "Easy to use with ALOT of advanced possibilities." — 5.0/5 > **Lasse** | *20. Juni 2018* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\! > > **Nachteile**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers. > > More fcr, easy internal and external help center ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/137736/zingtree?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/137736/zingtree) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten