Wer nutzt diese Software?

Dank Grade.us können Agenturen und Vermarkter Hunderte von Kunden / Standorte in einem Dashboard verwalten. Wir decken Branchen wie Auto, Gesundheit, Haus- und professionelle Dienstleistungen, Gastgewerbe, Einzelhandel und vieles mehr ab.

Durchschnittliche Bewertung

163 Bewertungen
  • Gesamt 4.8 / 5
  • Benutzerfreundlichkeit 4.6 / 5
  • Kundenservice 4.8 / 5
  • Funktionen 4.6 / 5
  • Preis-Leistungs-Verhältnis 4.7 / 5

Produktinformationen

  • Startpreis 180,00 $/Monat
    Preisinformationen
  • Kostenlose Version Ja
  • Gratis Testen Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Grade Us
  • https://grade.us/home
  • Gegründet 2013

Über Grade.us

Die # 1 White-Label-Überprüfung-Management und Marketing-Plattform für Werbetreibende, Agenturen und SEOs. Dank Grade.us kannst du: 1) Durch Automatisierung mehr und bessere Bewertungen auf Websites wie Google, Facebook und branchenspezifischen Bewertungsportalen erhalten; 2) Unzufriedene Kunden besänftigen, bevor sie schlechte Bewertungen schreiben; 3) Bewertungen im gesamten Internet überwachen, so dass du immer weißt, was über deine Marke gesagt wird; 4) automatisch die besten Bewertungen in SEO-freundliche Web- und Social-Media-Inhalte verwandeln, um deinen guten Ruf zu verstärken.

Grade.us Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden
  • Empfindungsanalyse
  • Gamification
  • Kampagnenmanagement
  • Reaktions-Management
  • Review-Generierung
  • Social Media-Kennzahlen
  • Social Media-Überwachung
  • Überprüfung bewerten
  • Dashboard
  • Empfindungsanalyse
  • Kampagnenmanagement
  • Negatives Feedback Management
  • Nutzerbewertungs-Anfrage
  • Nutzerbewertungs-Notifikation
  • Reaktions-Management
  • Teilen in sozialen Medien
  • Überprüfung bewerten

Die hilfreichsten Reviews für Grade.us

This is a difficult space, but I think I made the right choice

Bewertet am 18.4.2018
Verifizierter Rezensent
Commercial Photographer: Google Street View | Trusted
Fotografie, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.
- Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
- They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
- Staff and help/support team are very helpful and willing to do everything they can to get things right.

Nachteile: It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Great Functioning Review Portal

Bewertet am 29.7.2019
Verifizierter Rezensent
Media and Content Developer
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Grade.us is wonderful for its basic purposes - creating a customer service portal to generate more reviews. It is very efficient in these regards.I do use an alternate service for printing out card, etc for distribution, because there are most cost-effective ways of doing it. I wish the cards they generated and offered to print were available as a downloadable pdf for those who want to do their own printing.

Vorteile: The customization of the review portal is great, including the ability to accommodate multiple languages.

Nachteile: I wish the reports had some more customization options for agencies - to decide what information to include, and what not to include for different audiences.

Antwort des Softwareanbieters

von Grade Us an 30.7.2019

Hi there,

Thanks so much for your kind words and feedback! I've passed along your suggestions on our reporting feature to our product team. I appreciate you taking the time to let us know what could be better since we're always looking for ways to better serve our customers! You may have noticed we've been working on a revamp of our printed cards section. Now that this is a DIY feature, you can save the 10-card sheet as a PDF by clicking the Print button and in the print dialogue choosing "Save as PDF" instead of sending to a printer. Let us know if you have any questions about this! Thank you again for the nice review.

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us

Grade.Us perfect name!

Bewertet am 3.12.2019
Karen G.
Administrator
Onlinemedien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Vorteile: Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Nachteile: Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Grade.us is an awesome platform for both small businesses and agencies

Bewertet am 28.6.2019
Zach H.
Founder
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Vorteile: Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Nachteile: I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Antwort des Softwareanbieters

von Grade Us an 1.7.2019

Hi Zach,

Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words!

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us
support@grade.us

Best balance of features vs. cost, excels at review acquisition.

Bewertet am 6.7.2015
Michael C.
Internet
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us!

Vorteile: Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Nachteile: I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Antwort des Softwareanbieters

von Grade Us, Inc. an 23.7.2015

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

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