Snapforce Call Center Software
von SnapForce Technologies4.5 / 5 13 Bewertungen
Wer nutzt diese Software?
Snapforce Call Center Software is built for small, mid and large size call center operations. Especially if you are trying to cut your expense, Snapforce is a perfect alternative to Five9.
Durchschnittliche Bewertung13 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 60,00 $
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- SnapForce Technologies
- Gegründet 2013
Über Snapforce Call Center Software
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform.
Snapforce Call Center Software Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für Snapforce Call Center Software
Bewertet am 23.5.2016
Snapforce is Great!
Vorteile: Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.
Nachteile: Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.
Bewertet am 4.12.2016
Helps me to run my business
Kommentare: I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.
Vorteile: Not restrictive, customizable regardless of your industry.
Nachteile: After almost 2 years, there is nothing I am unhappy with.
Bewertet am 23.4.2017
Nice Solution Everything Came Together
Kommentare: Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.
Vorteile: Smart software, helped me configure it, new what I needed as I started to use it.
Nachteile: At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.
Bewertet am 21.2.2019
Looked for Lead Management Software for several months
Kommentare: All Good
Vorteile: Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex
Nachteile: Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.
Bewertet am 6.2.2015
Customer Service is Awesome
I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials.
If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!