Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist eDesk?

Xsellco Helpdesk ist der einzige speziell angefertigte E-Commerce-Help-Desk. Zentralisiere all deine Kundenanfragen und Auftragsdaten von jedem Vertriebskanal in einem verbundenen Dashboard. XSellco priorisiert deinen Posteingang auf Basis von Nachrichtendringlichkeit, sowie Fäden in allen Verkaufs-, Versand- und Auftragsinformationen, so dass du nie nach Kundendaten suchen musst. Vorgeschlagene Antworten und automatische Sprachübersetzung werden deine Reaktionszeiten verkürzen, was mehr zufriedene Kunden bedeutet. Kostenlose 14-Tage-Testversion.

Wer verwendet eDesk?

Von Start-Ups bis zu Konzernen, hilft Xsellco Online-Händlern aller Größen, die Komplexität aus Multi-Channel-Kundenbetreuung zu entfernen, so dass du mehr Kunden schneller unterstützen kannst.

eDesk Software - 1
eDesk Software - 2
eDesk Software - 3
eDesk Software - 4
eDesk Software - 5

Du bist nicht sicher, ob eDesk das Richtige ist? Mit einer beliebten Alternative vergleichen

eDesk

eDesk

4,4 (71)
0,00 $
Monat
Kostenlose Version
Kostenlose Testversion
75
25
4,4 (71)
4,1 (71)
4,4 (71)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
19,00 $
Monat
Kostenlose Version
Kostenlose Testversion
196
72
4,5 (262)
4,1 (262)
4,4 (262)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über eDesk

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
58%
4
30%
3
8%
2
3%
1
1%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great chat support

5,0 vor 2 Jahren

Vorteile:

Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.

Nachteile:

Nothing to mention at present everything works as it should do.

Jerry
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use, effective, effecient

5,0 vor 9 Monaten

Kommentare: Utilize for all customer support uses. Saves time and allows for small support team.

Vorteile:

Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,

Nachteile:

Nothings comes to mind as eDesk solves all our needs

Frank
Frank
CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

eDesk Review: Poor Communication and Overbilling Issues

1,0 vor 8 Monaten

Kommentare: As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works.

Vorteile:

It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically.

Nachteile:

Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater.

Antwort von xSellco

vor 8 Monaten

Dear Frank, We greatly appreciate you taking the time to provide feedback on your experience with eDesk. Your insights are invaluable to us, and we are committed to addressing any concerns you have raised. Regarding the points you've mentioned in your review: Plan Selection Clarification: We understand that there may have been some confusion during the plan selection process, and we'd like to provide further clarification. You initially trialed our user-based plan, and when you decided to make a purchase, our system retained your selection of the user-based plan with the optional AI add-on. Upon clicking "Pay with this card," which you registered with us, our system processed the purchase accordingly. It's important to note that customers who try our user-based plans do not have the option to switch to ticket-based plans on the subscription page. Therefore, the selection of both plans simultaneously would not have been possible. Customer Support Interaction: We apologize for any misunderstanding during your interaction with our customer support team. Providing clear and accurate assistance is a top priority for us, and we genuinely appreciate your feedback. We have conducted an internal review of your case and, aside from the need for improved communication clarity, we could not identify any other issues. We would like to express our gratitude for your initial response to our Chief Customer Officer. However, we have not received a response from you in the past few days, and we would like to continue our conversation. Your satisfaction is important to us, and we are here to assist you further. Best, Eamon

Andrew
Director in UK
Textilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Has saved us time and money

5,0 vor 2 Jahren

Vorteile:

Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.

Nachteile:

There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.

Dylan
Product Manager in USA
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Honestly, eDesk just works

5,0 vor 9 Monaten

Vorteile:

Don't miss a customer inquiry ever again. eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers.

Nachteile:

I don't know if I have found it yet, but we need some automatic programming tools.Preset programs that will sort customer emails based on eDesk users already use.