Exelysis Contact Center
von Exelysis4.8/5 17 Bewertungen
Wer nutzt diese Software?
Call centres, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government and more.
Durchschnittliche Bewertung17 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.8/5
- Funktionen 4.6/5
- Preis-Leistungs-Verhältnis 4.7/5
- Startpreis 50,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2013
Über Exelysis Contact Center
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities.
Exelysis Contact Center Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
Die hilfreichsten Reviews für Exelysis Contact Center
Bewertet am 6.12.2018
A stable and fully featured solution for the most demanding call center
Kommentare: We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center.
- High Availability
- Excellent management for inbound and outbound calls
- Outbound campaign features (power dialing, predictive dialing)
- Interconnection with other systems
Nachteile: It depends on proprietary operating system and database
Bewertet am 21.2.2017
Excellent product and experience
Kommentare: From Exelysis contact center the main benefit that we gained is ability to divide calls as we desire and create call center agent teams and dividing the incoming calls or automate outbound calls, additionally with the implementation of an automatic progressive dialer we have enable a fully automate telephone procedure of the overall day to day operation, and maximize the productivity of the all the call center agents. Furthermore with the newest update of the system, they provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required. Finally after the implementation and update the software we did not face any downtime and they provide us with a full documentation (an extensive detailed knowledge base), trainings. But the most important advantage that the 24/7 support on the daily basis, at any given time when we need there assistance I will strongly recommended to any company that needs to set up a call center
Vorteile: It is user/IT frendly!
Nachteile: They provide us with a web interface that enable the IT Personnel to make any necessary changes deemed to required.
Bewertet am 17.1.2019
Efficient dialer that helps increase productivity
Kommentare: The implementation team had knowledge that exceeded ours and they were always available to assist us
- Efficient dialer operation - quick pairing, real time call quality optimisation, integrated calls monitoring
- Predictive algorithm that boosts productivity whilst keeping nuisance calls to the minimum
- User-friendly menus, administration, monitoring
- Many straightforward configuration options depending on the preferred communication ports and gates
- Immediate response to all user requests
- Support and implementation teams with in-depth knowledge of telecommunication
- Very good TCO and quick ROI
- Requires stable network infrastructure and gateways
- Better to invest in contemporary accessories to make the most out of the dialer, headphones, wide screens
- Better to have trustworthy telco provider to ensure high communication rates
Bewertet am 19.7.2017
This is a good custom tailored system. Our call center is now more productive.
Kommentare: More productivity, better reporting, more control
Vorteile: It is very inovativne, well adaptive to user requirements, very good in interconnecting with other systems. If customized it can be integrated with other customer solutions.
Nachteile: Still lacks the possibility of easy system management, some setup must be done directly through system's database.
Bewertet am 18.12.2018
Exelysis Contact Center as Automated Dialer Integrated with AroTRON Debt Collection Software
Kommentare: We have embedded Exelysis as an automated dialing engine in our Debt Collection Platform (AroTRON) and currently it is operating in more than 12 installations without any issues. Exelysis has responded timely in all requests of our clients for support, improvements and new features.
Exelysis has excellent engineers with in depth know-how in the CTI enabling the streamlined integration with our software and the telco providers.
Online monitoring and statistics of agents are real time and comprehensive.
Exelysis supports all dialing modes and especially under predictive calling provides superior performance.
Exelysis has integration and compatibility with Asterisk Open Source PBX which is used in most of our installations.
Nachteile: Exelysis does not provide full omni channel support.