--- description: Detaillierte Informationen über Exelysis Contact Center zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.capterra.com.de/software/137080/exelysis-contact-center Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/137080/exelysis-contact-center?page=2) > Exelysis Contact Center ist eine Kommunikationssoftware, die Abläufe einer Unternehmens-PBX verbessert und verwaltet. > > Bewertung: **4.8/5** von 26 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Exelysis Contact Center? Callcenter, Kundenbetreuung, Telemarketing, Telefonie-Integration in jeder Branche. Banken, Telekommunikation, Gastgewerbe, Gesundheit, Versicherungen, Behörden und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 26 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Microbase - **Gegründet**: 2003 ## Gewerblicher Kontext - **Startpreis**: 50,00 € - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Belarus, Deutschland, Ghana, Griechenland, Indonesien, Italien, Myanmar, Nicaragua, Portugal, Puerto Rico, Sambia, Syrien, Tansania, Tschad, Türkei, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufzeichnung - Berichterstattung / Analyse - CRM - Call-Center-Management - Dateitransfer - Ereignisgesteuerte Aktionen - IVR - Umleitung der Anrufe - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (3 insgesamt) - AroTRON - Fidelio ERP - protel PMS ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Calabrio ONE](https://www.capterra.com.de/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Nutzerbewertungen ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13. Februar 2020* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Nachteile**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18. Februar 2020* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Nachteile**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7. September 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Nachteile**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20. Dezember 2018* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Nachteile**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6. Dezember 2018* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Nachteile**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/137080/exelysis-contact-center?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/137080/exelysis-contact-center) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten