Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Was ist Grasp?
Einzelhändler und kleine Unternehmen können Kundenfragen schneller beantworten. Team-Posteingang für Kundenchats, E-Mails und soziale Beiträge.
Der Umgang mit Kunden sollte nicht aufwändig sein. Er sollte eine Freude sein. Aber als kleines Unternehmen mit großen Ambitionen gibt es so viele Dinge, die du zuerst erledigen musst. Kundenservice kann nicht deine oberste Priorität sein. Du erledigst eventuell jeden Arbeitstag um 17:00 Uhr die Kundenanfragen des Tages, vielleicht aber auch nicht. So ist es, wenn man ein Unternehmen führt.
Wer verwendet Grasp?
E-Commerce/Webshops Einzelhandel Beratungsgruppen Cloud-Service-Nutzer Deloitte Fast 500 KMUs: einer bis 100 Mitarbeiter
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Grasp
Weitere gute Alternativen zu Grasp
Bewertungen über Grasp
Great solution for small bussiness
Kommentare: As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.
Vorteile:
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!
Casengo Review
Kommentare: So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.
Vorteile:
It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.
Nachteile:
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.
Worst Customer Service
Kommentare: Bad. Find something else
Vorteile:
I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee
Nachteile:
Bad customer service in terms of charging the fee, and confusing invoicing system
In Betracht gezogene Alternativen:
Best Live Chat Software for the price!
Kommentare: Basic features for live chat. Might be lacking some features however not deal breaking.
Vorteile:
Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.
Nachteile:
Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.
Grasp review
Kommentare: Customer service.Reporting on agent performanceImproved customer experience.
Vorteile:
Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity.
Nachteile:
Grasp is very fine at the moment, there's nothing i dislike about it.
