---
description: Detaillierte Informationen über C-Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: C-Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [C-Desk](/software/136972/c-desk)

# C-Desk

Canonical: https://www.capterra.com.de/software/136972/c-desk

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/136972/c-desk?page=2)

> Helpdesk-Lösung mit Service-Request-Management, Wissensbasis, Task-Management, Umfragen.
> 
> Bewertung: **4.7/5** von 27 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet C-Desk?

Alle Arten von Unternehmen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.7/5** | 27 Nutzerbewertungen |
| Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: C-Desk
- **Gegründet**: 2007

## Gewerblicher Kontext

- **Startpreis**: 200,00 $
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere

## Funktionen

- Alerts/Escalation
- Automatisiertes Routing
- Berichterstattung / Analyse
- CRM
- Call-Center-Management
- E-Mail-Management
- Feedback-Management
- Kundendatenbank
- Live-Chat
- Multi-Channel-Kommunikation
- Problem-Nachverfolgung
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Warteschlangenmanagement
- Wissensbasis-Management
- Workflow-Management

## Integrationen (1 insgesamt)

- Microsoft Outlook

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software)
- [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software)

## Alternativen

1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [JIRA Service Management](https://www.capterra.com.de/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [HelpDesk](https://www.capterra.com.de/software/185973/helpdesk) — 4.6/5 (180 reviews)
5. [Front](https://www.capterra.com.de/software/132901/front) — 4.5/5 (286 reviews)

## Nutzerbewertungen

### "A wonderful free tool for your organization" — 5.0/5

> **Augusto** | *20. März 2018* | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.
> 
> **Nachteile**: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

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### "A knowledge base management tool for your organization" — 5.0/5

> **Ines** | *5. Mai 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.
> 
> **Nachteile**: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

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### "Below starter level" — 1.0/5

> **Sunil** | *19. Oktober 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 0.0/10
> 
> **Vorteile**: Nothing is good. It needs a windows server and that is a big limitation in itself.
> 
> **Nachteile**: Bad interface, poor concept, unfriendly installation, buggy portal.
> 
> I tried it and repent wasting 30 minutes on this.

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### "Public your events and manage them with C-Desk" — 5.0/5

> **Licex** | *5. Mai 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.
> 
> **Nachteile**: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.

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### "Project and task in your company" — 5.0/5

> **Xiomara Elena** | *4. Mai 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk
> 
> **Nachteile**: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/136972/c-desk?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/136972/c-desk)

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| pt-PT | <https://www.capterra.pt/software/136972/c-desk> |

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