Wer verwendet Help Scout?
Kleine und große Unternehmen, die auf ein angenehmes Kundenerlebnis bestehen. Bereits 8.000 Kund*innen in mehr als 70 Ländern vertrauen auf diese Lösung, darunter Basecamp, Buffer, GrubHub, AngelList und Timbuk2.
Was ist Help Scout?
Help Scout lässt sich wie jeder andere Helpdesk skalieren, die Kundenerfahrung fühlt sich jedoch so personalisiert wie eine E-Mail an. Help Scout ist ideal für Unternehmen jeder Größe und unterstützt Unternehmen mit mehr als 500 Nutzer*innen. Die übersichtlichen Funktionen von Help Scout helfen Teams jeder Größe dabei, stets auf dem gleichen Stand zu sein. Help Scout bietet erstklassige Berichterstattung, eine integrierte Wissensdatenbank, eine robuste API und jede Menge Integrationen sowie eine kostenlose iPhone-App, mit der du deine Kund*innen unterwegs unterstützen kannst. So kann sich dein Team auf das Wesentliche konzentrieren: deine Kundschaft.
Help Scout – Details
Help Scout – Preisübersicht
Help Scout ist verfügbar ab 12,00 $/Monat. Help Scout bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Help Scout findest du unten.
Help Scout Funktionen
Help Scout – Nutzerbewertungen
Zeigt 5 von 153 Nutzerbewertungen
Bewertet am 17.11.2016
Completely changed our business - for the better
Kommentare: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.
- extremely simple to use and understand as a user
- treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers)
- fantastic support team that's very responsive and solution focused
- solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history
- wish that the interface could be a little more customized for our specific needs
- really don't have any downsides to it - it's a great product
Bewertet am 12.8.2019
Great customer focused company to work with!
Kommentare: Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.
Vorteile: Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.
Nachteile: I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe.
Bewertet am 9.1.2020
Potentially good system for handling customer service
Kommentare: Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out. All in all a good product.
Vorteile: Help Scout allows customers to send requests to a centralized email address, rather than to an individual, helping ensure that someone on the customer service end will be able to reply promptly. On my team, I handle most customer service requests. However, if I happen to be out sick, on vacation, or in any way unavailable, I can rest assured that another qualified person on my team has access to--and is monitoring--Help Scout to ensure nothing slips through the cracks. Otherwise, a request might sit unanswered in my personal email inbox until I return. I also like that it's easy to store--and pull up-- information about the customer to see their history of past inquiries.
Nachteile: Automatic workflows are somewhat complicated to set up. I've found them unnecessary for the most part, but I'm sure they could be more useful for higher customer volumes.
Bewertet am 9.12.2019
Great Shared Inbox
Vorteile: It's very easy to utilize with multiple members using at the same time. You can always see where other users are and leave comments to each other on specific messages.
Nachteile: When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.
Bewertet am 25.9.2018
I preferred Dropbox
Vorteile: I thought the website design was clean and attractive.
Nachteile: I only used it in training, but I didn't like the way the knowledge base was. I thought it was a much easier experience searching for my training materials in Dropbox.