XCALLY

Mächtiges Tool mit vielen Möglichkeiten

Kommentare: Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.

Vorteile:

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile:

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Innovative & Modern AI based Omni Channels Contact Center Solution.

Kommentare: I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.

Vorteile:

Very easy to use and stable with great support.

Nachteile:

flexibility and great features. I like every inch of this application.

In Betracht gezogene Alternativen: Avaya Cloud Office

The most cost effective Omnichannel Contact Center and Customer Experience tool

Kommentare: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vorteile:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Nachteile:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

In Betracht gezogene Alternativen: CXone Mpower, Genesys Cloud CX und Five9

Warum XCALLY gewählt wurde: The openchannel concept of XCALLY is what triggered the switch. With XCALLY openchannel there is no limit on the integration possibilities.

Zuvor genutzte Software: Asterisk

Gründe für den Wechsel zu XCALLY: XCALLY offered us the best relationship between cost and benefits but again the Openchannel capabilities open us the door for extensive integrations.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Kommentare: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Vorteile:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

Easy to install, maintain and open to a lot of different integrations

Kommentare: Nice people, quick reaction to support-related issues

Vorteile:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

In Betracht gezogene Alternativen: CXone Mpower

Gründe für den Wechsel zu XCALLY: As a partner we were searching for a system that can easily b e adjusted to the different requirements of our customers