XCALLY

Mächtiges Tool mit vielen Möglichkeiten

Kommentare: Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.

Vorteile:

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile:

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Very Good Product

Vorteile:

A lot of functions very useful for our business

Nachteile:

Add more features to phonebar to improve agent functionality

Easy to install, maintain and open to a lot of different integrations

Kommentare: Nice people, quick reaction to support-related issues

Vorteile:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Kommentare: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Vorteile:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

The most cost effective Omnichannel Contact Center and Customer Experience tool

Kommentare: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vorteile:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Nachteile:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

XCally Contact Centre the Way of the future

Kommentare: Fast efficient and deliver

Vorteile:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Nachteile:

I can honestly say there was nothing I do not like

The perfect software to manage multichannel !!

Kommentare: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Vorteile:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Nachteile:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Review XCally

Kommentare: In general its a good product an so usefull for all the necesities of the customer

Vorteile:

The intuitive menú for all the configurations, specificly Cally Square.

Nachteile:

I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.

Xcally is a hybrid

Kommentare: It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems.

Vorteile:

I like the fact it help installer to fulfil their hosting plan with their customers.

Nachteile:

In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.

Affordable yet great app!

Kommentare: Tracking, monitoring and reporting are easy with XCALLY.

Vorteile:

We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Nachteile:

I dont have any bad experience with XCALLY so far.

Best ever system

Kommentare: I have to say that nothing is better

Vorteile:

I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.

Nachteile:

It would be great if it has a built in CRM.

Xcally

Kommentare: Excellent great system and the guys over in Italy are very helpful

Vorteile:

The realtime monitoring and dashboards are great and very helpful for call center use

Nachteile:

Does not have an option to easily run a backup

Review

Kommentare: A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web

Vorteile:

IVR design, report, call centre, integration with CRM,

Nachteile:

Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation.

Very Scalable!

Kommentare: Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.

Vorteile:

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.

Nachteile:

It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports.

The great Xcally Motion

Kommentare: Great support, friendly sales, possibility to order unique additional functionality.

Vorteile:

Easy to use, design and functionality! The software has friendly IVR designer

Nachteile:

I’m waiting WFM feature. Easy price model for customers.

The solution which I highly recommend

Kommentare: Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role.
Easy to access and deploy changes

Vorteile:

Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface

Nachteile:

agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator

JR review

Kommentare: Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.

Vorteile:

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers. Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Nachteile:

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls. I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

Xcally Motion Contact Center Review

Kommentare: XCALLY multiple channels of interactions making it easy to grow into it - so you are covered futuristically.

Vorteile:

Ease of use and global support system when the need for support arises.

Nachteile:

Still trying to figure this out - nothing not to like so far.

An excellent solution for managing the customer relationship

Kommentare: I sold well and integrated several solutions call center, and each time the report was the same:
- Software too complex
- Missing features that must be developed
- Many requests for support from our customers because not easy to use
Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.
Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance.
Congratulations to the team for this wonderful job.

Vorteile:

Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.

Nachteile:

No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)

Simply put, XCally saved us time and money.

Kommentare: Well, we have an enterprise level call center at a very reasonable cost.

Vorteile:

* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

Nachteile:

* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Fantastic

Kommentare: I have worked with XCALLY for several years and the stability and functionality it offers at such a good price compared to the competition is incredible.

Vorteile:

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Nachteile:

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Good partner

Vorteile:

Omnichannel and easy to install and configure

Nachteile:

No negative considerations rigth now, it's ok

The Best Choice for Customer Service and Call Receiving

Vorteile:

XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus.

Nachteile:

After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great.

Great Product Great Price

Vorteile:

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Nachteile:

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

One platform for multiple communication channels

Kommentare: Xcally is a MUST HAVE for any customer service department

Vorteile:

Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!

Nachteile:

Nothing comes to mind. Really pleased with the product