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Teachworks
Was ist Teachworks?
Teachworks bietet die notwendigen Tools, um wichtige Aspekte deines Bildungsgeschäfts zu vereinfachen, zu delegieren und zu automatisieren – um Zeit zu gewinnen, Stress zu reduzieren und dein Geschäft auszubauen. Teachworks lässt sich in gängige Software integrieren, einschließlich Stripe, Mailchimp, Google Kalender und andere Kalenderprogramme, und bietet Dutzende von Add-ons. Teachworks ist für wachsende Unternehmen konzipiert, die eine Software benötigen, die mit ihnen mitwächst.
Wer verwendet Teachworks?
Private Bildungsträger, einschließlich Nachhilfeunternehmen, Sprachenschulen, Prüfungsvorbereitung, Musikschulen, Fahrschulen, Berufsschulungen und anderer Unternehmen, die Bildungsdienstleistungen anbieten.
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Teachworks
Bewertungen über Teachworks
Great scheduling and billing software
Vorteile:
I like that the software keeps track of invoicing and running balances for clients. It definitely cuts down the leg work of having to go back through person by person and creating invoices.
Nachteile:
Sometimes we want to see all math tutors that are available so I'd be better when filtering if you could select multiple instructors at once so you don't have to bounce between calendars to find open times.
Antwort von Teachworks
vor 5 Jahren
Hi Michael, thanks for the great review! We're so happy to hear that our invoicing features are useful for your business :) I would recommend using our Tutor Calendar's "Day" view to see availability for all tutors at once. This calendar displays a list of your tutors on the left with their unavailability greyed out. You can click on an open time slot to quickly add a new lesson.
In Betracht gezogene Alternativen:
Lots of functionality -- No live support options
Kommentare: All in all, it took over 3 months and over $2000 of external support to be able to switch my CRM over to Teachworks and figure out how to use it. Now that we have a handle on it, it is finally starting to function to become a part of our business. I am saddened that this process could have been smoothed over by an onboarding call that I would have gratefully paid money for. Instead, we were left to fend for ourselves because of the lack of intuitiveness of the system.
Vorteile:
Teachworks has a lot of functionality. It allows users to customize based off their needs. Users can bill hourly or in bulk packages. Lots of options for allowing clients to schedule all at the click of a button. I had seen teachworks years ago, but didn't want to transfer my business over because the platform seemed intimidating. Now, after 3 months it is not so intimidating.
Nachteile:
Onboarding was took three months and $2000. This is largely because TW does not offer any live phone support or onboarding training as do many tech platforms. I was absolutely flummoxed for 3 months and hired VAs and admin to help me transition to the new platform. I begged the company to provide some sort of customer support that I would have gratefully paid for, but they said they couldn't help. Instead, I had to stumble through for two to three hours, figure out what my question even was, then ask support for help. Most of the time, I got redirected to a long help page which often didn't answer my question. There is functionality within the program, but when the documentation doesn't clearly indicate such, then the user is left to wade through pages upon pages of documentation and/or fast forward through videos to find the exact answer to the question. This is not useful for somebody who has limited time or for someone who isn't comfortable with technology. A lot of the functionality is unclear unless you explicitly ask support for help. Ex., Does the system send a message upon scheduling an appointment? Ex., Does cancelling an appointment send a message? In other platforms there are little question marks you can hover over, but in TW you're left to do some trial and error until you figure out exactly what each little thing does. I also dislike that it does not two-way sync with any calendar programs.
Customization Galore!
Kommentare: Incredible. We used to schedule on an Excel spreadsheet back in 2014. I found TW in 2015 and I love how they're always adding new things.
Vorteile:
Ease of scheduling, customization, billing options!
Nachteile:
I wish I could view the calendar by status of completed appointments (so I could view any missed ones, for example).
Antwort von Teachworks
vor 2 Wochen
Hi Angie, thanks for taking the time to submit a review, we really appreciate it! We're happy to hear that you find Teachworks easy to use with plenty of possibilities. We're always here to help, so please let us know if you have any questions.
Doesn’t work
Kommentare: Last 4 years have been fine up until the last 4 months, full calendar doesn’t work which is the one I regularly used. I can’t view names, can’t view the whole day, and frankly sick and tired of following up on their issue and still having nothing done
Vorteile:
I liked it when it worked properly, now it doesn’t.
Nachteile:
Having to follow up on fixing their issue for couple of months and still having same problems. Missed out on 3 classes because the calendar can’t display times and students properly. No attempt made to fix things on their end when I’ve done everything on my end.
Antwort von Teachworks
vor 5 Jahren
Hi Rami, Thanks for your review. I'm sorry to hear that you're frustrated. Based on the messages you've sent previously to our support team we understand that you're referring to the appearance of the calendar. The calendar feature hasn't changed in the past couple years, but it sounds like you've changed the default calendar view from month to week. Fortunately, it's very easy to change the default calendar view on your profile, so you can go back to enjoying the feature as you've done in the past. I have personally emailed you with the same instructions we've provided previously.
Great scheduling and student management system
Kommentare: I have used Teachworks for around 5 years now and am very happy with the low cost and ease of use
Vorteile:
I love the easy lesson tracking and private and shared lesson notes features. I also like the booking feature that I have imbedded in my website.
Nachteile:
There isn't anything I don't like about using Teachworks
Antwort von Teachworks
vor 2 Wochen
Hi Molly, thanks for taking the time to submit a review, we really appreciate it! We're happy to hear that you find Teachworks easy to use and our booking feature. We're always here to help, so please let us know if you have any questions.