Reftab

Kommentare: As a small non profit looking for a way to manage our tech assets, Reftab is a great fit! Customer service has been invaluable, too.

Vorteile: Ease of use, Customer Support, Help Modules, Pricing Tiers

Nachteile: I haven't found a single thing that I don't like about this solution!

Kommentare: I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs.

Vorteile: Great value for $
Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets)
Bulk Import of existing asset information from existing tools.
Easy to setup new fields with different configurations.
Good filters to find what you are looking for quickly.
Mobile app/interface

Nachteile: The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.

Kommentare: From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.

Vorteile: The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money.
The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times.
New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive.
The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!

Nachteile: I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.

Kommentare: We are realizing greater tool accountability, which is vitally important in the aviation industry.

Vorteile: This software adapted well to fit our needs in organizing our tool crib. I liked how we could create kits combining any amount of assets and accessories, and create fields to store types of data. Nicely designed.

Nachteile: Limited with attachments, no photo option for a completed kit.

Kommentare: We needed a way to have all our locations and departments to be able to see and manage their equipment in real time. The flexibility of being able to have our end users report on the condition of equipment in the field was helpful. We found that the developers responded to questions and even added features that made our oversight even easier. I highly recommend this app!

Vorteile: Has facility to manage multiple locations and can assign different levels of security for the users from read-only to full edit.

Nachteile: Is not always clear how the different options affect how the information is captured.