Oracle Right Now

Oracle Right Now

von Oracle

Wer verwendet Oracle Right Now?

Oracle Service Cloud wurde für Unternehmen entwickelt, die den Kundenservice und die Produktivität der Mitarbeiter durch die Optimierung der Kommunikationskanäle für Chat, Social Media, Anrufe und virtuelle Unterstützung verbessern möchten.

Was ist Oracle Right Now?

Kanalübergreifende Lösung für Kontaktcenter, das Internet und soziale Aspekte des Kundenservice.

Oracle Right Now – Details

Oracle

http://www.oracle.com

Gegründet 1977

Oracle Right Now – Preisübersicht

Oracle Right Now bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Oracle Right Now finden Sie unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Oracle Right Now Funktionen

Help-Desk-Software
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management

Oracle Right Now – Nutzerbewertungen

5 von 20 Nutzerbewertungen angezeigt

Gesamt
4.4/5
Benutzerfreundlichkeit
4/5
Kundenservice
4.2/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.4/5

Oracle right now

Bewertet am 13.12.2018
Ritu S.
Lecturer
Hochschulbildung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The overall experience is very great.i really like the contact management and staff account.as per the consideration of navigation and setup ,as well as dealing with multiple user is very easy.

Vorteile: This is very fantastic and easy to use software.it has customization ability as well as in built reporting functionality.servise cloud solution for customer support is very good feature.

Nachteile: The cons that I think is mobile version.

Higher Ed and malleable solution

Bewertet am 3.10.2016
Kristi K.
Sr. CRM Admin/Analyst
Hochschulbildung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our support center has used Oracle Service Cloud for 12 years. We have incorporated service, outreach, and sales across the student life-cycle - as well as using it as an intake and tracking tool for events, professional development and even book orders from faculty! The features of Oracle Service cloud are malleable and allow us to do creative projects - including a robust e-communication outreach, analytics of our extended hour and weekend support team, as well as some flexible technical integration with the student database. We could do even more if we had a stronger technical team - as I've seen programmers get in and it's like a kid in a candy store! If it can be defined, it can be done.

Vorteile: Flexible/malleable tool: If you can dream it, you can do it! The ease for basic users is important as people can hit the ground running. Service is simple with the basic tools in the knowledge base and the intake channels; chat and ask a question. The features are common across the consoles; so there is little learning curve when navigating from one tool to another.
The training documentation available is fabulous and well-organized and there are forums of helpful people available for asking questions of a skilled community of users.

Nachteile: The sky is the limit - so it is difficult to know where to begin. Without a skilled programming team, the amazing API sits unused, even though we know we can do wondrous things with the tools available.

Good customer service record keeping tool

Bewertet am 31.3.2019
April M.
Customer Service Representative
Verbraucherdienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Right Now is truly a good customizable tool that interacts with many other types of software.
It is a very useful and multifunctional software for customer service, order management and call management.

Vorteile: I use this software at work as a work-from-home customer support agent. I works perfectly in sync with our voice phone software and with our online store.
It is so convenient to have Right Now to automatically pull up a customer's information and just a click to review all of their call history.
Once you enter the order number, it's only one click to open the order in the online shopping cart software.
We have a searchable knowledge base in Right Now that we use all the time and it is very good at pulling up the most relevant results.
We can create call tags and plus send emails to managers, our service providers and customers.

Nachteile: It's a little slow sometimes. There seems to be a delay sometimes, but it could also be that it is working with many programs and keeping them all in sync. It's not too bad of a delay, but could be a little faster.

Simple Program

Bewertet am 6.12.2019
Gabrielle B.
CSR
Internet, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I really like how easy this program is to use. It makes my job a lot faster and more efficient.

Vorteile: I use this as part of my role as a CSR. When first starting out, you will appreciate how simple this product is to use. Everything is self explanatory and almost impossible to break. I use it daily to create notes and incidents for my job. It has a great spelling function and lots of tools to ensure ease of use.

Nachteile: There are some glitches in the program that won’t allow me to login without following a certain sequence, if I don’t log in this order I have to reboot my system. I’m not sure if this is a company issue or software issue but it worth mentioning. Also, I feel that the programs run slower if mass people are logged on. It’s. It as easily integrated as some other programs.

RIghtNow Review

Bewertet am 18.12.2018
Cristy L.
Staff Auditor
Einzelhandel, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, it's organized, up-to-date and easy to navigate within the platform.

Vorteile: I enjoyed the chat feature that allows our team to easily view when a chat is coming through. I also enjoyed the filtering options for each specific queue to where you can view the oldest to newest and have each queue on a different tab. This helps in organization within the different working queues.

Nachteile: I do not like that RightNow cannot seem to handle large volume of transactions. I have to restart the application after a few tickets worked.