SharpSpring
von SharpSpring
Wer verwendet SharpSpring?
SharpSpring bietet Marketingagenturen und KMUs eine leistungsstarke und kostengünstige Marketingautomatisierung zu einem Bruchteil der Kosten der Konkurrenz.
Was ist SharpSpring?
SharpSpring ist eine umfassende Marketingautomatisierungsplattform mit robusten Funktionen und Performance. Die Anwendung ist eine der flexibelsten Plattformen auf dem Markt und bietet leistungsstarkes, verhaltensbasiertes E-Mail-Marketing, native oder Drittanbieter-CRM-Integration, Social-Management-Tools, Builder für Zielseiten und Blogs, universelle CMS-Kompatibilität und Integration mit Hunderten von Apps. SharpSpring kostet in der Regel weniger als ein Drittel als andere Plattformen und bietet Marketingagenturen ein spezielles Partnerprogramm.
SharpSpring – Details
SharpSpring
http://sharpspring.com
Gegründet 2012
SharpSpring – Kostenübersicht
SharpSpring bietet keine Gratisversion und keine kostenlose Testversion.
Kostenlose Version
Nein
Gratis Testen
Nein
Einsatz
Cloud, SaaS, Web
Training
Persönlich
Live Online
Webinare
Dokumentation
Kundenbetreuung
Support während der Geschäftszeiten
Online
SharpSpring Funktionen
Alternative Produkte
SharpSpring – Nutzerbewertungen
Zeigt 5 von 576 Nutzerbewertungen
Anna F.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung4/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 31.7.2019
"SharpSpring user for 4+ years"
Kommentare: We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.
Vorteile: Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).
Nachteile: Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.
- Quelle des Nutzers
- Bewertet am 31.7.2019
Chris L.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 2.4.2020
"Excellent value well functioning marketing automation software"
Kommentare: The cost savings (literally thousands of pounds) of SharpSpring vs comparable suppliers is significant.. My team also finds the functionality and user experience to be much cleaner, meaning we use more features compared to our previous provider. Overall we are happy we migrated from our previous supplier to SharpSpring
Vorteile: We moved to SharpSpring from another leading marketing automation software provider and SharpSpring provide 95% of the features for less than half the cost. The software itself is easy to understand and navigate (much easier than our previous system) and the support team are responsive, friendly and helpful. We've been very happy with our migration to SharpSpring and intend to be a user for the foreseeable future. It meets our needs as a specialist life science marketing agency perfectly.
Nachteile: There are some features that are missing from SharpSpring vs our previous provider, but on balance we felt that either 1. We wouldn't use them 2. We could live without them for the cost savings and other benefits of SharpSpring. Dynamic forms would be great to have, and the analytics sometimes don't match our other analytics software. What I will say is that SharpSpring seem more responsive to requests for new features vs our old provider.
- Quelle des Nutzers
- Bewertet am 2.4.2020
Alexa C.
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Gesamtbewertung1/5
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Benutzerfreundlichkeit1/5
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Eigenschaften & Funktionalitäten1/5
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Kundenbetreuung1/5
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Preis-Leistungs-Verhältnis1/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 30.1.2020
"BE ADVISED!"
Kommentare: We have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office. After we signed the contract, they said that that would not happen, we had to show them that the contracted stated it but then they did not send someone for training for 2 months. Then whenever I would need help fixing something, they'd charge for every little bit of help I needed and sometimes didn't even respond. The straw that broke the camels back is when they implemented a new billing feature where clients would have no option but to bill their clients through Sharpspring to keep the program. We use a different billing system so this would not work for us. We went to cancel our account because of this but they said we have give 30 days notice to cancel, so, even though it was their fault we couldn't access our account, we still have to pay for another month before canceling.
Vorteile:
Being able to send out emails
The automation tools
Forms
Landing Pages
Nachteile:
Customer service was not quick and sometimes just never responded.
All of the sudden they implemented a new billing rule where you have to bill your clients through Sharpspring or they won't let you use any of your account.
You have to give them 30 days notice before closing your account even if you're not able to use any of their features because of their new billing update
The cost is exceptionally high compared to others such as Pathways (who we're moving to next)
Antwort des Softwareanbieters
von SharpSpring an 10.2.2020
Hi, Alexa. We're so sorry to hear that you've had a less than wonderful experience with SharpSpring. We'd really appreciate the opportunity to make things right and collect further feedback on what we can do to be better in the future. Your Account Manager will be reaching out to you but if you'd be willing to share more about your experience, please email us at feedback@sharpspring.com.
- Quelle des Nutzers
- Bewertet am 30.1.2020
Wally D.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten3/5
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Kundenbetreuung2/5
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Preis-Leistungs-Verhältnis4/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 27.2.2020
"1/3 the cost of other comparable platforms - but you get what you pay for."
Kommentare: No where near as feature rich as HubSpot - but a way better upgrade to MailChmp.
Vorteile: Pretty easy to figure out, if you're just using it as a glorified email marketing list building and automation tool. Drag and drop email template manager is easy to use. So is the visual automation builder. Forms can be customized and embedded on websites easily to capture lead information. Out of the box stuff is pretty simple, but you can always get to the CSS to customize everything if you're a developer and want a deeper dive.
Nachteile: Support has become horrible since launch. You can never get anyone on the phone, it's become a call back system. If you're an agency and managing client accounts, usually you need help immediately, not by end of day or via a random email. Their billing platform is absolutely ridiculous. They bill your clients directly, and not the agency using the platform saying that the client is the end user, not the agency managing the account. This makes retainer fees or internal billing a nightmare. You'll also have to talk your client into putting their banking routing numbers into a platform they don't understand. If you manage SparpSpring on behalf of your client (like they never login) - Good luck selling it. There is no Facebook connect to capture lead information! They keep changing how you export reports by date range. Annoying if you need monthly reports for your client. Sometimes they work, sometimes they move them. The certification videos and courses are currently outdated after a year of feature pushes. Biggest annoyance - lead history. You can view lead history in a timeline, but if a lead fills out a form multiple times requesting different information on different dates, you can not scroll through that history in the contact view, it only updates the leads custom fields with the latest information. You can only export the most recent custom fields too, even though you can still see the history and different information in the lead history timeline.
- Quelle des Nutzers
- Bewertet am 27.2.2020
Devin L.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 22.4.2020
"SharpSpring is the Best of the Best"
Kommentare: My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.
Vorteile: I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.
Nachteile: In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.
- Quelle des Nutzers
- Bewertet am 22.4.2020
