Durchschnittliche Bewertung

13 Bewertungen
  • Gesamt 4.1 / 5
  • Benutzerfreundlichkeit 4.4 / 5
  • Kundenservice 3.8 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4.2 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Signifyd
  • https://www.signifyd.com
  • Gegründet 2011

Über Signifyd

Als weltweit größter Anbieter von garantiertem Betrugsschutz bietet Signifyd bei jeder genehmigten Bestellung eine hundertprozentige finanzielle Garantie gegen Betrug und Rückbelastung. Dies verschiebt die Haftung und ermöglicht Händlern, ihren Umsatz zu steigern und sich auf ihr Kerngeschäft zu konzentrieren, ohne sich um Betrug zu sorgen.

Mit Signifyd kannst du mehr Aufträge annehmen, die Kundenzufriedenheit verbessern und dein Geschäft global skalieren. Weitere Informationen findest du unter www.Signifyd.com.

Signifyd Funktionen

Der Softwareanbieter hat diese Information nicht vervollständigt.

Die hilfreichsten Reviews für Signifyd

Happy customer for 5 years

Bewertet am 21.10.2019
Kaitlin M.
Senior Director Omnichannel
Bekleidung & Mode, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Vorteile: The software has been stable and trustworthy for the past 5 years

Nachteile: The actual software algorithm is not clear on how competitively differentiated it is from others in the market

Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent

Bewertet am 5.12.2018
Joshua H.
Software Engineer
Möbel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years.

Vorteile: Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review.

Nachteile: For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance.

Say goodbye to Chargebacks

Bewertet am 9.5.2019
Verifizierter Rezensent
Webmaster
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Vorteile: Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

Nachteile: We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

Signifyd gave us confidence in our online sales.

Bewertet am 25.10.2019
Sam W.
eCommerce Manager
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: When we first started selling furniture on our website, we could have chargebacks and fraud. At one point we stopped taking American Expresses because we had so many chargebacks from customers who used it. Once we started using Signifyd we were confident in any sale approved by Signifyd and usually canceled the ones that weren't. With their Portal, you could tell when they were obviously a fraud.

Nachteile: Initially, when we started using this every so often a sale would take a while (24 hours or more) to be reviewed. But we haven't experienced that in quite some time. Most sales are reviewed instantaneously.

Helpful But Beware If You Have A Lot Of Returns

Bewertet am 20.3.2019
Verifizierter Rezensent
Senior Director of Ecommerce
Bekleidung & Mode, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Really helpful but the return part was a challenge. If they could figure out how to automate that, it would be amazing.

Vorteile: Gave great insight into customer risk, and my team used it daily. We partnered with Signifyd after an incredible Black Friday/Cyber Monday, which then resulted in a rather brutal amount of chargebacks because we were not prepared. It was easy to implement and did not take much training before we could use the data it provided.

Nachteile: It does not automatically process refunds! So we would have to go in and manually do this, otherwise we would get charged for the screening of every purchase. It was unmanageable for any business doing 5-10M in revenue per year.

Lies weitere Bewertungen