Wer verwendet CDR Call Reporting for Cisco?

Unternehmen aller Größenordnungen aus den Bereichen Gesundheitswesen, Bildung, Energie, Finanzen, Recht und Hightech sowie Behörden (Stadt, Land und Bund) setzen Variphy Call Analytics ein.

Was ist CDR Call Reporting for Cisco?

Variphy ist die bevorzugte Analyseplattform für die Kollaboration mit Cisco.

In Kollaboration mit der Cisco UC Community soll die leistungsfähigste und umfassendste Analyselösung mit einem personalisierten Servicelevel für alle Unternehmen/Partner*innen weltweit entwickelt werden.

Branchenführende Cisco-CDR-Berichterstattung und Anrufanalyse, UCCX-Wallboard-Berichterstattung und -Analytik, Änderungs-, Audit- und As-Built-Berichterstattung, DN- und Dial-Plan-Management sowie Remote-Telefonsteuerung und Makros in einer einzigen Lösung.

CDR Call Reporting for Cisco – Details

Variphy

http://www.variphy.com

Gegründet 2004

CDR Call Reporting for Cisco – Kostenübersicht

CDR Call Reporting for Cisco bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Einsatz

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

CDR Call Reporting for Cisco Funktionen

Call Accounting Software
Anruf-Volumen
Anrufer-Identifikation
Anrufüberwachung
Berichterstattung durch Erweiterung
Eingehende Berichterstattung
Gesprächsdauer
Outbound-Berichterstattung
Protokoll über Personen, die geantwortet haben
Verwalten nicht bearbeiteter Anrufe

CDR Call Reporting for Cisco – Nutzerbewertungen

Zeigt 5 von 25 Nutzerbewertungen

Gesamt
5/5
Benutzerfreundlichkeit
4,9/5
Kundenservice
5/5
Funktionen
5/5
Preis-Leistungs-Verhältnis
5/5
Debra B.
Senior Data Analytics and System Analyst
Hochschulbildung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.2.2019

"All the work's been done for you!"

Vorteile: Phone data is NOT easy. With transfers, conference calls, hunt groups, and trying to merge staff extensions vs. full 10-digit phone numbers, knowing who took which call is confusing. Variphy brings it all together in an easy reporting tool. Have an issue or difficulty? Variphy's support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level. I have used other tools that did not know how to pull all the data from the phone system and the support did not fully understand how more complicated calls worked, but when we tried Variphy, it was amazing how much deeper Variphy goes in getting all the meta data need from the phone system to get all the answers.

Nachteile: Using the search feature, one needs higher permissions to search all calls, but a report can be built for this, so it is really a non-issue. Also, I hear Variphy is enhancing the permissions area, so this may soon be addressed.

  • Quelle des Nutzers 
  • Bewertet am 13.2.2019
Mike D.
System Engineer
Automotive, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.6.2019

"A great time saving tool"

Kommentare: I found the product looking for a way to get better reporting than the built in tools in CUIC. We had tried another product for CDR reporting, and it was so hard to configure a report, sometimes we just gave up.
So I looked for a reporting tool, and got so much more. I have mentioned Variphy as a way to solve problems in several professional meetings, and I hope some of those folks will contact Variphy to help with their needs, as well.

Vorteile: From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent. Their support team is top shelf. They assisted with the install and configuration of the product, and have been very responsive to all of the questions I have asked. The alerting tool gives a ton of information our previous CDR tool did not. We now know where a 911 call is coming from, including name, department, whether it is a soft or desk phone, and whether it is in the building or coming over VPN on a softphone. Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that makes more sense to you, (and the users that are asking for it). I use the tool daily, for a lot of things I wasn't even expecting. It's a lot faster to find an unused number to deploy. It also saves time with the remoting capability. I used to be up and down several times a day to go to a users desk. Now I can see what they are seeing, and make changes to the phone without leaving my desk! The integration with CUCM, UCCX, and even Unity is flawless so far, and even after a month's testing, I know there will be things that will come up that will make me like the product more.

Nachteile: The one negative that I haven't solved yet, is still a positive. In the reporting there is just so much information available, sometimes you have to weed things out that you don't want. If you want everything, believe me, you will get it. Luckily the labels are descriptive enough, it makes it easy to find what you want to eliminate.

  • Quelle des Nutzers 
  • Bewertet am 19.6.2019
Amir S.
IT Innovations Team
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.4.2020

"Variphy - The Perfect tool for Cisco Complexity"

Vorteile: I've been a Cisco IPT engineer for over 10 years. One would have to be kidding themselves if they thought any aspect of the Cisco IPT solution was easy to implement, engineer or troubleshoot. At least one aspect of the overly complex Cisco IPT solution has been resolved by Variphy - CDR analysis. But Variphy now also does UCCX reporting, Dashboards, Change Management and DID management as well. Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides.

Nachteile: What's not to love about Variphy? I've found nothing.

  • Quelle des Nutzers 
  • Bewertet am 17.4.2020
Jim B.
Senior Network Administrator
Versicherung, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 16.1.2019

"Must have for any Cisco UCC installation"

Vorteile: This software has given us visibility into our Phone system that we've never had before. It has cut down the time to deploy phone sets, it has made spreadsheets obsolete in tracking extensions. It was able to help identify a troubled WAN connection that prior to Variphy we've been trying to track down for months. The product was easy to install and start gathering stats on the very first day. It allowed us to move our POC (Proof of Concept) into production with zero downtime. Not very often does a companies marketing department find the perfect tag line, but Variphy really is the toolset that Cisco forgot to included with the UCC platform

Nachteile: I'll update this space when and if I find something I could list as a con or that I least like about the product. Well maybe that we didn't find it years ago, that's what I like the least....

  • Quelle des Nutzers 
  • Bewertet am 16.1.2019
Lindsey S.
Telecom Engineer 1
Gesundheit, Wellness & Fitness, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.7.2019

"I <heart> Variphy"

Kommentare: We have identified multiple areas that need more staffing, based on the volume of calls that area receives. The cradle to grave features have also helped resolve numerous "wrong number" issues some departments were having as we could easily find a common source that was transferring incorrect calls to these area's. One of our major medical practices completely revamped the way their nurse lines are handled based on the call volume data that we deliver to them daily, with scheduled reports.

Vorteile: Variphy helps me do my job effectively nearly every day. I use it for troubleshooting (dialing pattern issues, 911 issues, etc) , productivity reports and customer service needs. We have resolved issues with 911 ringing to the wrong county 911 center using Variphy. We have helped departments justify their need for more staffing and also identified trouble spots in their phone routing scheme using Variphy. We have helped our patient access teams respond to customer complaints as well. I tell my my supervisor frequently, that this software is my favorite thing he has every purchased for me!

Nachteile: Well, it's only Con is also a pro I supposed. It is SO robust (obviously a pro), that it is overwhelming for end users to use effectively, so I have to either run reports for them, or at the very least spend time explaining reports to them. I learned at Cisco Live that the latest version has not only UCCX reporting (very excited about that) but also customizable user dashboards, so I am excited to check that out as maybe it will make it more end user friendly.

  • Quelle des Nutzers 
  • Bewertet am 16.7.2019