CDR Call Reporting for Cisco
von Variphy5 / 5 25 Bewertungen
Wer nutzt diese Software?
Unternehmen aller Größenordnungen aus den Bereichen Gesundheitswesen, Bildung, Energie, Finanzen, Recht und Hightech sowie Behörden (Stadt, Land und Bund) setzen Variphy Call Analytics ein.
Durchschnittliche Bewertung25 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.9 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja, Kostenlose Testversion
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2004
Über CDR Call Reporting for Cisco
Variphy ist die bevorzugte Analyseplattform für die Kollaboration mit Cisco.
In Kollaboration mit der Cisco UC Community soll die leistungsfähigste und umfassendste Analyselösung mit einem personalisierten Servicelevel für alle Unternehmen/Partner*innen weltweit entwickelt werden.
Branchenführende Cisco-CDR-Berichterstattung und Anrufanalyse, UCCX-Wallboard-Berichterstattung und -Analytik, Änderungs-, Audit- und As-Built-Berichterstattung, DN- und Dial-Plan-Management sowie Remote-Telefonsteuerung und Makros in einer einzigen Lösung.
CDR Call Reporting for Cisco Funktionen
- Berichterstattung durch Erweiterung
- Eingehende Berichterstattung
- Protokoll über Personen, die geantwortet haben
- Verwalten nicht bearbeiteter Anrufe
Die hilfreichsten Reviews für CDR Call Reporting for Cisco
Bewertet am 19.6.2019
A great time saving tool
I found the product looking for a way to get better reporting than the built in tools in CUIC. We had tried another product for CDR reporting, and it was so hard to configure a report, sometimes we just gave up.
So I looked for a reporting tool, and got so much more. I have mentioned Variphy as a way to solve problems in several professional meetings, and I hope some of those folks will contact Variphy to help with their needs, as well.
Vorteile: From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent. Their support team is top shelf. They assisted with the install and configuration of the product, and have been very responsive to all of the questions I have asked. The alerting tool gives a ton of information our previous CDR tool did not. We now know where a 911 call is coming from, including name, department, whether it is a soft or desk phone, and whether it is in the building or coming over VPN on a softphone. Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that makes more sense to you, (and the users that are asking for it). I use the tool daily, for a lot of things I wasn't even expecting. It's a lot faster to find an unused number to deploy. It also saves time with the remoting capability. I used to be up and down several times a day to go to a users desk. Now I can see what they are seeing, and make changes to the phone without leaving my desk! The integration with CUCM, UCCX, and even Unity is flawless so far, and even after a month's testing, I know there will be things that will come up that will make me like the product more.
Nachteile: The one negative that I haven't solved yet, is still a positive. In the reporting there is just so much information available, sometimes you have to weed things out that you don't want. If you want everything, believe me, you will get it. Luckily the labels are descriptive enough, it makes it easy to find what you want to eliminate.
Bewertet am 16.7.2019
I <heart> Variphy
Kommentare: We have identified multiple areas that need more staffing, based on the volume of calls that area receives. The cradle to grave features have also helped resolve numerous "wrong number" issues some departments were having as we could easily find a common source that was transferring incorrect calls to these area's. One of our major medical practices completely revamped the way their nurse lines are handled based on the call volume data that we deliver to them daily, with scheduled reports.
Vorteile: Variphy helps me do my job effectively nearly every day. I use it for troubleshooting (dialing pattern issues, 911 issues, etc) , productivity reports and customer service needs. We have resolved issues with 911 ringing to the wrong county 911 center using Variphy. We have helped departments justify their need for more staffing and also identified trouble spots in their phone routing scheme using Variphy. We have helped our patient access teams respond to customer complaints as well. I tell my my supervisor frequently, that this software is my favorite thing he has every purchased for me!
Nachteile: Well, it's only Con is also a pro I supposed. It is SO robust (obviously a pro), that it is overwhelming for end users to use effectively, so I have to either run reports for them, or at the very least spend time explaining reports to them. I learned at Cisco Live that the latest version has not only UCCX reporting (very excited about that) but also customizable user dashboards, so I am excited to check that out as maybe it will make it more end user friendly.
Bewertet am 13.2.2019
All the work's been done for you!
Vorteile: Phone data is NOT easy. With transfers, conference calls, hunt groups, and trying to merge staff extensions vs. full 10-digit phone numbers, knowing who took which call is confusing. Variphy brings it all together in an easy reporting tool. Have an issue or difficulty? Variphy's support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level. I have used other tools that did not know how to pull all the data from the phone system and the support did not fully understand how more complicated calls worked, but when we tried Variphy, it was amazing how much deeper Variphy goes in getting all the meta data need from the phone system to get all the answers.
Nachteile: Using the search feature, one needs higher permissions to search all calls, but a report can be built for this, so it is really a non-issue. Also, I hear Variphy is enhancing the permissions area, so this may soon be addressed.
Bewertet am 18.1.2019
Variphy - the Call Reporting tool you've been missing
Kommentare: We have implemented Variphy across our organization including our call center. We currently leverage variphy to forecast staffing in our call center, monitor and return abandon calls, queue times, agent availability, call length, auto attendant navigation times and more. We monitor work at home employees productivity levels through automated reports to employee managers. Variphy has quickly become a critical piece of operations, so much so that we are now investigating how to architect Variphy into a highly available configuration.
Vorteile: Variphy offers a platform that is easy to get up and running. With full on-boarding support in the event you need assistance to get up an running. Dashboards are easy to create and allow for real time monitoring of the Cisco Contact Center platform. Reporting is robust, visual, and easily automated.
Nachteile: I have nothing to say here, however the survey requires 40 characters...
Bewertet am 16.1.2019
Variphy = Verified
Kommentare: This tool has allowed me/us to do detailed reporting for troubleshooting purposes. Being able to go back and tell what the user dialed when they had an issue is key. Very simple and quick as well. Also showing other teams their call volume and trending is quite effective.
Vorteile: It does exactly what you need it to do. Show you CDR records and other important data with easy. Once you get it setup to give you what you want pulling that info is simple. It impresses management when you can compile this data.
Nachteile: I won't say least but awaiting some new features.