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Toast POS
Was ist Toast POS?
Wer verwendet Toast POS?
Toast wurde exklusiv für die Systemgastronomie entwickelt. Während andere POS-Systeme nach Branchen aufgeteilt sind, konzentrierte sich Toast schon immer auf die spezifischen Herausforderungen der Systemgastronomie.
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Toast POS
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Bewertungen über Toast POS
In Betracht gezogene Alternativen:
Incredibly Efficient!
Kommentare: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Vorteile:
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Nachteile:
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Antwort von Toast
vor 4 Jahren
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
The system is great! The customer support is not.
Kommentare: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!
Vorteile:
As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.
Nachteile:
If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.
No Customer Service
Kommentare: I understand nothing is perfect however when you combine it with a lack of customer service this drastically decreases the value of the product.
Vorteile:
Easy setup, very intuitive, easy to train employees
Nachteile:
The customer service is very poor. They don’t even pretend to care. If able I would post the corespondents I have had with the company. Extremely poor however they are quick to bill or sell you an add on.
Antwort von Toast
vor 3 Wochen
Hi Luis, thanks for sharing your feedback. Please know that your feedback is important to us, and we're working to ensure our customer service can meet your needs as a restaurant operator. - Carrisa
Have Some Toast With Your Brunch. Or Lunch.
Kommentare: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.
Vorteile:
Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.
Nachteile:
A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.
Antwort von Toast
vor 3 Monaten
Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there!
Review
Kommentare: very happy
Vorteile:
sales and labor summaries and ease of menu edits
Nachteile:
one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome
Antwort von Toast
vor 3 Monaten
Hi Nick! We're pleased to know you're very happy with your experience using Toast and appreciate your feedback on tech support.
