Was ist Toast POS?
Wer verwendet Toast POS?
Toast wurde exklusiv für die Systemgastronomie entwickelt. Während andere POS-Systeme nach Branchen aufgeteilt sind, konzentrierte sich Toast schon immer auf die spezifischen Herausforderungen der Systemgastronomie.
Wo kann Toast POS bereitgestellt werden?
Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil)
Über den Anbieter
- Toast
- Ansässig in Boston, USA
- 2011 gegründet
- Telefon-Support
- 24/7 Live-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- Toast
- Ansässig in Boston, USA
- 2011 gegründet
- Telefon-Support
- 24/7 Live-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Toast POS – Videos und Bilder
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Toast POS Funktionen
Alternativen für Toast POS
Bewertungen über Toast POS
Jayelynn W.
In Betracht gezogene Alternativen:
Incredibly Efficient!
Kommentare: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Vorteile:
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Nachteile:
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Antwort von Toast
vor 3 Jahren
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
Verifizierter Rezensent
In Betracht gezogene Alternativen:
I'd give it a 10 but then it would be perfect!
Kommentare: Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Vorteile:
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Nachteile:
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Antwort von Toast
vor 2 Jahren
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
Jean C.
Zero customer support/follow through
Kommentare: Frustrating calling into customer service. Long wait and incompetent. Clueless when you talk to the rep after having to click 18 options before you get to a live person. Better yet, assign a case number and a month later, go through the same process of 18 clicks before getting to someone on the phone and only to find out the case is still open.
Vorteile:
As an administrator, the backend reporting and analysis is pretty easy to navigate.
Nachteile:
Syncing with payroll has been a big issue but seems to be getting better.
Lisa K.
system is poorly developed and fragile
Kommentare: TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone
Vorteile:
nothing.....everytime there is any change or system maintenacne, everything falls apart.
Nachteile:
UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.
Mark K.
In Betracht gezogene Alternativen:
Lacking in customer service
Vorteile:
User friendly and efficient. That pretty much sums it up but they said my response was too short.
Nachteile:
Many additional charges after purchase Reports cannot be easily pulled for long date ranges LACKING IN CUSTOMER SUPPORT
