Toast POS

Outstanding POS Software

Vorteile:

Very easy to use, awesome user interface, very helpful customer support. Toast POS is great in almost every way!

Nachteile:

Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember.

The system is great! The customer support is not.

Kommentare: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Vorteile:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Nachteile:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Worst Customer Service

Kommentare: Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

Vorteile:

I did like the functionality but the service is so bad, it does not matter how good the software is.

Nachteile:

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Toast Review

Vorteile:

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Nachteile:

Online order was a bit tricky to set up and has been a little harder to implement.

Toasts to Toast

Vorteile:

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Nachteile:

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!