Wer verwendet Toast POS?

Toast wurde exklusiv für die Systemgastronomie entwickelt. Während andere POS-Systeme nach Branchen aufgeteilt sind, konzentrierte sich Toast schon immer auf die spezifischen Herausforderungen der Systemgastronomie.

Was ist Toast POS?

Toast ist eine All-in-one-Restauranttechnologieplattform. Toast wurde speziell für Restaurants entwickelt und vereint viele Lösungen von integrierten Online-Bestell- und Treueprogrammen über die Gehaltsabrechnung bis hin zur Personal- und Umsatzberichterstattung – alles auf einem mobilen, cloudbasierten POS-System.

Toast hilft dir, deine Abläufe zu verbessern, den Umsatz zu steigern und mehr Geschäftseinblicke zu erhalten. Toast hat zum Ziel, das bestmögliche Restaurantgästeerlebnis zu schaffen. Das wird durch die Kollaboration mit den Nutzer*innen der Anwendung erreicht, damit diese ihre individuellen Herausforderungen meistern können.

Toast POS – Details

Toast

http://www.toasttab.com

Gegründet 2011

Toast POS – Preisübersicht

Toast POS ist verfügbar ab 79,00 $/Monat. Toast POS bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Toast POS findest du unten.

Startpreis

79,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Toast POS Funktionen

Gastronomie Software
Abrechnung & Rechnungsstellung
Berichterstattung / Analyse
Integrierte Buchführung
Inventarverwaltung
Küchenmanagement
Menüverwaltung
Mitarbeitermanagement
Reservierung-Management
Tabellenverwaltung
Verkaufspunkt POS
Wartelisten-Management
Barcode-Scanning
E-Commerce-Integration
Elektronische Unterschrift
Geschenkkarten-Management
Kassensysteme für Einzelhandel
Kundenkonto-Profile
Mehrere Standorte
Provisionsmanagement
Rabattmanagement
Restaurant-POS
Retourenmanagement
Treueprogramm
Bestandskontrolle
Geschenkkarten-Management
Getrennte Kontrollen
Kassenlade-Management
Kontrollen aufteilen
Mitarbeitermanagement
Treueprogramm
Trinkgeld-Management
Berichterstattung / Analyse
Geschenkkarten-Management
Getrennte Kontrollen
Inventarverwaltung
Kontrollen aufteilen
Liefermanagement
Mobiler Zugriff
Online-Bestellung
Tabellenverwaltung
Treueprogramm
Trinkgeld-Management
Bar-POS
Barcode-Scanning
Benutzerzugriff-Genehmigungen
Elektronischer Handel
Geschenkkarten-Management
Inventarverwaltung
Kundentreueprogramm-Unterstützung
Preismanagement
Provisionsmanagement
Rabattmanagement
Restaurant-POS
Rückgaben nachverfolgen
Verkäufe nachverfolgen

Toast POS – Nutzerbewertungen

Zeigt 5 von 245 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4/5
Jayelynn W.
General Manager
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.9.2019

"Incredibly Efficient!"

Kommentare: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vorteile: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Nachteile: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Antwort des Softwareanbieters

von Toast an 8.11.2019

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

  • Quelle des Nutzers 
  • Bewertet am 5.9.2019
Valentina C.
Owner
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 21.10.2019

"Beware of their promises"

Kommentare: After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Vorteile: Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Nachteile: Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Antwort des Softwareanbieters

von Toast an 8.11.2019

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 21.10.2019
Rachel B.
freelance
Restaurants, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.2.2020

"Great POS for restaurants "

Kommentare: After over a year the restaurant is still super happy with the switch

Vorteile: I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Nachteile: No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Antwort des Softwareanbieters

von Toast an 11.3.2020

Hi Rachel, Mora from Toast here. We're thrilled to hear that you've found Toast simple to teach and easy to update. Thanks for the review!

  • Quelle des Nutzers 
  • Bewertet am 10.2.2020
Chelsea H.
HR Assistant
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.12.2019

"One of the most user friendly POS systems!"

Kommentare: After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!

Vorteile: - User friendly
- Intuitive
- Fantastic customer support
- Self updating
- Good price
- Integrated with most scheduling platforms

Nachteile: There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.

Antwort des Softwareanbieters

von Toast an 14.1.2020

Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product.

  • Quelle des Nutzers 
  • Bewertet am 14.12.2019
Tony K.
GM
Restaurants, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 8.7.2018

"Our company's experience with Toast has been pretty terrible."

Kommentare: The benefits we have gotten are overshadowed by the drawbacks.

Vorteile: The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Nachteile: I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped. I should have dug deeper and gotten more personal feedback from current users. The platform has certain features that are very good, but not enough to outweigh all of the bad. Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues. We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades. You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best. The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies." Short story: Run from Toast and never look back. I regret the move every single day.

Antwort des Softwareanbieters

von Toast Tab an 17.7.2018

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

  • Quelle des Nutzers 
  • Bewertet am 8.7.2018