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Wer verwendet Toast POS?

Toast wurde exklusiv für die Systemgastronomie entwickelt. Während andere POS-Systeme nach Branchen aufgeteilt sind, konzentrierte sich Toast schon immer auf die spezifischen Herausforderungen der Systemgastronomie.

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Du bist nicht sicher, ob Toast POS das Richtige ist? Mit einer beliebten Alternative vergleichen

Toast POS

Toast POS

4,2 (513)
165,00 $
Monat
Kostenlose Version
Kostenlose Testversion
75
44
4,2 (513)
3,9 (513)
3,7 (513)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
49,00 €
Monat
Kostenlose Version
Kostenlose Testversion
110
58
4,1 (967)
3,9 (967)
4,0 (967)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Für dieses Produkt wurden noch keine Funktionen durch Nutzer bewertet.

Bewertungen über Toast POS

Durchschnittliche Bewertung

Gesamt
4,2
Benutzerfreundlichkeit
4,2
Kundenservice
3,7
Funktionen
4,1
Preis-Leistungs-Verhältnis
3,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
59%
4
21%
3
7%
2
3%
1
9%
Jayelynn
Jayelynn
General Manager in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Incredibly Efficient!

5,0 vor 5 Jahren

Kommentare: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Vorteile:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Nachteile:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Antwort von Toast

vor 5 Jahren

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Adam
Adam
General Manager in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The system is great! The customer support is not.

4,0 vor 6 Monaten

Kommentare: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Vorteile:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Nachteile:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Antwort von Toast

vor 6 Monaten

Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -

Don Reno
Don Reno
Marketing Director in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Horrendous customer service.

4,0 vor 2 Monaten

Kommentare: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Vorteile:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Nachteile:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Antwort von Toast

vor 2 Monaten

Hi Don, thank you for sharing your feedback with us. We're sorry to hear that this was your experience. We will be reaching out directly to get this resolved.

Clint
Owner in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Integrates with third party deliveries, horrible back end support.

3,0 vor 3 Monaten

Kommentare: Overall, 1-5 we would give it a 2.8. Its good, not great. Expensive for having a few cool features but struggles to do the main meat of what we need it to do at times and when we need to fix an issue they have many complicated ways of fixing it, nothing is straight forward.

Vorteile:

The ultimate decision of why Toast was because at the time they were one of the only POS that integrated well with third party deliveries For that functionality it has been great and done what we needed it to do included wrapping up our payroll and scheduling into one system.

Nachteile:

A few things. Toast is extremely complicated to get set up for some reason. Unlike other POS systems we have used in the past they do there PCI compliance through a router rather than through there software. However, you can not use their router for regular internet usage so the restaurant needs static IPs, one for Toast, one for everything else. This has made it so our hardware/infrastructure is extremely complicated and every time we have an issue we have to get our ISP, Toast, and now a IT Consultant involved to solve issues. Very time intensive and expensive. Second, when the system has a disruption or even if you want to make certain changes you have to be at the store using the terminals. The backend is pretty useless and as a owner that doesn't live by my store this is extremely frustrating. When speaking to the reps and going through the demos it is pitched as if you can run and correct items from your house but the reality is you can only do a handful of things that are not impactful. For example, when credit card processing goes down, which happens often with them for some reason, you then have to key in cards (which Toast then charges higher merchant fees to do this) and then you have to get to the store and either wait until your slow or closed to fix the issue for the next day. There is nothing you can do on the backend, customer service can't help you, nope you have to be physically present manually doing everything on your own time with maybe someone on the phone to assist you .

Antwort von Toast

vor 2 Monaten

Hi there, thank you for sharing this feedback. We'll be following up directly to learn more on how we can help support you as a customer.

Ashley
Accountant in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Toasts to Toast

5,0 vor 4 Monaten

Vorteile:

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Nachteile:

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Antwort von Toast

vor 4 Monaten

Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there!