Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
Smartsupp live chat
Was ist Smartsupp live chat?
Nutze den Smartsupp-Live-Chat, um eine echte Verbindung zu deinen Besuchern herzustellen und den Online-Verkauf zu steigern. Durch das Angebot von sowohl menschlichem als auch Chatbot-Support profitieren Unternehmen von einem Win-Win-Kundenservice, der sowohl die Kundschaft als auch das Unternehmen stärkt. Automatisiere FAQ-Antworten per Chatbot, um Zeit zu sparen und Kundenanfragen schnell zu lösen, greife auf Besucherdaten und Metriken zu, um deine Zielgruppe und Kundenbedürfnisse zu verstehen, und nutze die Vorteile der Multichannel-Kommunikation – alles über ein einziges Dashboard.
Wer verwendet Smartsupp live chat?
Firmen die ein Gespräch mit den Besuchern Ihrer Website beginnen und sie in glückliche Kunden verwandeln möchten.
Du bist nicht sicher, ob Smartsupp live chat das Richtige ist?
Mit einer beliebten Alternative vergleichen
Smartsupp live chat
Weitere gute Alternativen zu Smartsupp live chat
Bewertungen über Smartsupp live chat
Excellent product
Vorteile:
The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone
Nachteile:
Not always easy to program the chat bot.The price is high to have more than one chat bot
In Betracht gezogene Alternativen:
Fantastic live chat service
Kommentare: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
Vorteile:
Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.
Nachteile:
Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.
Antwort von Smartsupp
vor 3 Jahren
Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!
Absolute con merchants
Kommentare: The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
Vorteile:
We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS
Nachteile:
Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS
In Betracht gezogene Alternativen:
Well done live chat
Kommentare: The live chat helps customers to buy services on our websites. It has all features that we need.
Vorteile:
Easy to use, nice design, enough features and no downtimes.
Nachteile:
Just the visitors referrer links could be more informative.
Easy and helpfull
Kommentare: We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp
Vorteile:
It is a simple, modern and great tool for customer care. Clear statistics and simple implementation
Nachteile:
Nothing. Operators and administrators are happy with the possibilities
