--- description: Detaillierte Informationen über SherpaDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://www.capterra.com.de/software/136172/sherpadesk Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/136172/sherpadesk?page=2) > Endlich eine Kundenbetreuungslösung, die sich auf das Wesentliche konzentriert – Zeit. > > Bewertung: **4.7/5** von 62 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SherpaDesk? Kleine bis mittlere Unternehmen; Unternehmen mit persönlichem Service. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 62 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SherpaDesk - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 39,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - CRM - Kundenspezifisches Branding - Mobile App - Projektmanagement - Rechnungsmanagement - Self-Service Portal - Service Level Agreement (SLA) Management - Verfolgung von Interaktionen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Zeit & Kosten Verfolgung - Zeitverfolgung ## Integrationen (5 insgesamt) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) ## Ähnliche Kategorien - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Zeit- und Spesenabrechnung-Software](https://www.capterra.com.de/directory/30080/time-and-expense/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.com.de/directory/32744/sales-tracking/software) ## Alternativen 1. 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The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "NEW LOOK RATING" — 4.0/5 > **Verifizierter Rezensent** | *29. Januar 2026* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Nachteile**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14. Oktober 2024* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Nachteile**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26. Juli 2017* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Nachteile**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2. Mai 2016* | Zeitung > > **Vorteile**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Nachteile**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/136172/sherpadesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/136172/sherpadesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten