PKon Rx

Kommentare: I gave 4 stars for ease of use because I feel that over the last 13 years that I have worked with SRS software it has improved ease of use in many points but has potential to hit many more points. Some points of improvement for ease of use have been: Secondary billing of insurances, e-script processing with NDC search for drugs, searching for 8 digit primary ins codes whilst billing a secondary as a primary due to actual primary rejection, being able to view complete patient profile whilst running a Rx, easily searchable NPI, DEA & Surescript information, refined compound segment,workflow screens at POS to show other Rxs that should be in the willCall, text messaging capabilities with AutoText, wireless signature tablets for in-store pickup and deliveries. Customer Service is typically really good and easy to get a hold of. I only gave 3 stars because sometimes I feel sometimes we get very short, non-thorough answers to questions. I don't feel we should get this when we are the customer that is taking the time to call for something that seems important to us. Another con about customer service is that the end users don't get any updates as far as improvements that are up and coming and/or currently being worked on. Text messaging is a awesome tool that many of our customers love! As a pharmacy we love that Web refill request and IVR requests pop right into our software for easy processing. I gave 4 out of 5 stars for overall because SRS is a very intuitive, easy to learn, feature full and diverse software product that could still improve in areas that would make it easier and more efficient to the end user on a day to day basis. Improvements that help to put us at a advantage over not only the big box stores but other non-SRS independents are what will continue to make SRS a great pharmacy software choice for us.

Kommentare: Great team at SRS Systems!

Vorteile: You get more than what you paid for this system, because its customer service & prompt response to any issues/questions exceeds above all!

Nachteile: The only Con I have is that the system is the typical black monitor, keyboard, mouse, etc. I would love see it in white?!!!

Vorteile: Ease to learn, accuracy and price saving. The system is really good as it has all features the pharmacy needs for accuracy, safety and productivity

Nachteile: The ability to edit the insurance if the insurance doesn't show up, so you have to call customer service to add and I think this is eating some time

Vorteile: The ease of use with SRS makes it easy to train new staff and to handle high volume. You should be able to process a prescription in less than 2 min time.

Nachteile: The software is not capable of features to help efficiency such as refill reminders, auto fill. You can very easily miss refills if you are not paying full attention.