Pathable

Kommentare: We have used Pathable to develop an attendee app for our annual conference for three years. Pathable delivers an affordable, easy-to-administer app that gives us flexibility in building our program, adding speakers and allowing attendees to manage their own schedules. For any needs we can't handle ourselves, we have a dedicated customer service rep who is responsive to email and happy to get on the phone and walk through things or even take care of them himself. The app makes running the conference and communicating with attendees, speakers, media and anyone else much easier and more efficient.

Vorteile: Intuitive use of backend content management
Helpful customer support
Positive user experience for conference attendees

Nachteile: Online registration system run by a competing conference app developer wants to charge us additional $ to make itself compatible with Pathable, but that is the competing developer's fault, bit Pathable's.

Vorteile: I've looked at just about every app in the market and think that Pathable is really superior, and uniquely so, on registrant interaction. The ability for registrants to create and manage detailed user profiles, search others' profiles, communicate securely with them, and even schedule meetings with each other against the calendar of conference events is incredibly robust for an off-the-shelf product.

Nachteile: I'm working on one of the last versions of the legacy (old) version of the software so anything I say here doesn't really pertain for going forward since the whole system is getting an overhaul. But on the legacy system, I think the biggest challenge for me is that users are all treated as individuals rather than as parts of groups. Meaning that if a company is sending 6 people, each individual user needs to manage their own schedule, sign on to particular sessions and events. What we often find is that one person wants to make choices for their whole group, or parts of their groups, but since they can't log in to the other person's account, they can't make those choices and need to email us for help.

Kommentare: The best part about Pathable is the customer support. I feel that the folks are there via chat 24/7 to help me out, and our assigned project manager is an absolute pleasure to deal with, very patient, knowledgeable, and available anytime we need support. When I needed help with last minute tweaks before launch, the chat feature and turnaround time was beyond expectations.

Vorteile: Appreciate the ease of use for the participant, being able to select which sessions they want to attend, having access to their Agenda online via desktop or mobile device. Great way to get people engaged with each other prior to the event.
Uploading content is streamlined with our ticketing platform, file uploads for schedule is straight forward.

Nachteile: We used Pathable for last couple of years in their previous version, and it's taken a bit of time to adjust to the new system. It is much more flexible & advanced in it's ability to custom design every section of the site, requiring more hunt & peck approach to setting things up. Now that we've launched, and that I've played with the site more extensively, I feel better equipped to deal with any issues that might pop up.

Vorteile: It's nice that we can whitelist this and make it look like a company product.

Nachteile: Pathable is incredibly difficult to use. The meeting times shift without you shifting them yourself and the admin feature sometimes pops up and sometimes doesn't.

Kommentare: They are the best customer service reps!!

Vorteile: Pathable is easy to use and offers exceptional customer support!

Nachteile: There are some features we wish were available but are not (or are in the works).