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CSG Forte
Was ist CSG Forte?
Forte Payment Solutions bietet branchenführende Zahlungsverarbeitungslösungen, die auf die Bedürfnisse deines Unternehmens maßgeschneidert und skaliert werden. Der All-in-one-Ansatz gibt dir die Möglichkeit, jede Art von Zahlung auf jedem Gerät und über jeden Kanal zu akzeptieren. Es bestehen deshalb heute Partnerschaften seit über 15 Jahren. Die innovativen Zahlungslösungen von Forte sind mit den modernsten Sicherheitsprotokollen ausgestattet, um vertrauliche Zahlungsdaten und dein Unternehmen vor Betrug zu schützen. Forte kennt sich mit Zahlungen aus.
Wer verwendet CSG Forte?
Forte richtet sich mit Preispaketen, die auf kleine, mittlere und große Unternehmen zugeschnitten sind, an Unternehmen jeder Größe und Branche, die Zahlungen annehmen und beliebige Volumina verarbeiten möchten.
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CSG Forte
Bewertungen über CSG Forte
Forte- good for ACH
Vorteile:
it's cheaper than most other ones, Offering next-day funding is a critical feature that not many of these companies have
Nachteile:
UI needs work, code is a bit clunky, I'm just a small biz owner not a banker.
Antwort von CSG Systems International
vor 4 Jahren
Thanks for your review. We're always open for feedback, so feel free to reach out should you need assistance with anything.
In Betracht gezogene Alternativen:
Great and Easy Product for Small Business Owners
Kommentare: This service is HANDS DOWN the most affordable, and best value for the money when it comes to allowing a business to collect AUTOMATIC PAYMENTS. It has reduced the HOURS that I used to spend weekly collecting and writing invoices. Now everything is handled automatically - a dream for me and my team.
Vorteile:
The product is STRAIGHT FORWARD and very affordable for allowing me to collect ACH and Credit Card payments for my business.
Nachteile:
The functionality is low - I'd like to be able to run more reports. The interface is rudimentary - I'd like to see a more sleek dashboard.
Antwort von CSG Systems International
vor 6 Jahren
Thanks so much for the feedback, Kate. We're glad you find working with Forte to be such a great experience and is such good value for your business. Our support team is available at your convenience if you need any assistance with anything.
We only use it because we have to
Vorteile:
The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.
Nachteile:
Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.
User Friendly
Kommentare: Fantastic!
Vorteile:
Very user friendly, easy to implement and operate. Hassle-free.
Nachteile:
Trying to answer the PCI compliance questions.
Tax collection
Kommentare: Very Satisfied
Vorteile:
Easy to balance reports and user friendly.
Nachteile:
Since the pandemic we are using contactless pay we lost google pay, apple pay, Contactless cards but it is so nice not to have to touch, swipe or dip card.
Antwort von CSG Systems International
vor 3 Jahren
Thanks for your review, Becky. At CSG Forte, we're proud of the ease of use of our products. We appreciate your feedback and will continue to add to our growing number of contactless payment options.
Great Customer Service
Kommentare: Overall, we have been very happy with Forte. The customer service is great, the fees are pretty reasonable for our taxpayers
Vorteile:
Easy to access any reports we may need, use of terminal for points of sale
Nachteile:
Sometimes the fees aren't charged correctly
Antwort von CSG Systems International
vor 3 Jahren
Thanks for your review, Danielle. At CSG Forte, we're proud of our customer service team and the value we provide to you and your constituents. We appreciate the feedback on the fees charged and regret an errors that may have occurred. We are committed to resolving this and taking steps to prevent in future.
In Betracht gezogene Alternativen:
Best Decision Ever
Kommentare: A++++ In the years we have been with Forte, will did some shopping around. Not only are Forte rates competitive but their customer service is top notch. We do not plan on moving, ever.
Vorteile:
I LOVE the customer service and ease of the online terminal at Forte! Its easy to use (especially the newly released DEX platform). If I ever need assistance, I get it lighting fast. They are willing to hear suggestions and quick to find resolution with my issues (which are rare).
Nachteile:
DEX is great but still needs to be developed. I am looking forward to custom reporting features.
Antwort von CSG Systems International
vor 4 Jahren
Thanks for your review, Janine. At Forte, we pride ourselves in providing outstanding customer service and support. Your success is our success. We're glad you like our new merchant portal that is designed to simplify your payment operations and management. We'll definitely continue to build new enhancements and we appreciate your feedback.
Very Robust User Friendly Payment System
Kommentare: Overall we are very satisfied with our Payment System provided by Forte.
Vorteile:
Forte Payment Systems has a user friendly interface great for both large or small corporations. The cost of this payment system is highly competitive, and the system allows for easy payment processing. The variety of payment options, types, and payment schedules allows for a wide range of versatility and flexibility for our clients.
Nachteile:
It takes roughly 6-7 days for the funds to hit the account. There are other same day and next day payment systems out there, so it would be wonderful if Forte could cut this down to 2-3 days. If there is an NSF, we do not receive a notification for several days. Many times the clients have already alerted us before we receive the notification.
Antwort von CSG Systems International
vor 6 Jahren
Hi Tina. Thank you for taking the time to leave a review and provide your feedback. We're glad you find Forte user-friendly and versatile for your business and client needs. Our support team is available to discuss the notification options for you at your convenience. Please do not hesitate to reach out.
Forte is all we need
Vorteile:
Forte makes it very easy to collect online payments and helps to identify any fraudulent payments.
Nachteile:
I have yet to run into an issue with forte. So far so good.
Antwort von CSG Systems International
vor 3 Jahren
Thanks for leaving us a review. At CSG Forte, feedback is key to continuously improving the way we serve our customers. We're glad to hear you recommend CSG Forte and rely exclusively on us to meet your payments needs.
Great value and easy to use
Kommentare: We wanted to offer an ACH option for payments. We selected Forte and passed along the savings to students as a no fee option compared to paying tuition with a credit card and being charged a convenience fee.
Vorteile:
Other vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use.
Nachteile:
I cannot think of anything negative about the software.
Antwort von CSG Systems International
vor 6 Jahren
Hello! We're very happy that you have found great value in our ACH solution. Thanks for taking the time to provide your feedback. We do appreciate it! If you ever have any questions or need anything our support team is available to you.
In Betracht gezogene Alternativen:
Review of Forte
Kommentare: Good
Vorteile:
We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service
Nachteile:
The admin interface is a bit clunky, but we're figuring it out
Antwort von CSG Systems International
vor 6 Jahren
Hi Kevin. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time.
In Betracht gezogene Alternativen:
Solid choice for our small business
Kommentare: Forte is an easy way for us to get paid faster with eCheck payments, really glad we found them.
Vorteile:
We use Forte mainly for processing eCheck payments. The secure web pay feature is very useful for customers to make payments and was pretty straight forward to implement into our website. I also appreciate that their fees are low and transparent.
Nachteile:
I feel like the forte checkout option should be easier to implement, similar to the secure web pay feature. It's not a big deal but it would be nicer to use since it looks more mobile friendly, but I'll probably need a web developer to put it on my website.
Happy with forte as a payment processor
Vorteile:
The forte support team is outstanding. Never have trouble contacting them, and they've always been a pleasure to work with
Nachteile:
Android app needs major work. All other facets of their solution are outstanding.
Antwort von CSG Systems International
vor 4 Jahren
Thanks for your review, Dean. Forte is proud the work our support team is doing and we're glad you feel the same. Our product team continuously build enhancements to our solutions and we'll definitely keep your feedback in mind.
Great Value
Kommentare: Continues to be a great experience with Forte.
Vorteile:
Great pricing. Helpful customer services.
Nachteile:
Customer service only open 7 AM to 7 PM EST
Antwort von CSG Systems International
vor 6 Jahren
Hi Locksley. Thanks for taking the time to provide your feedback. We are happy to hear you have had such a great experience with us as your payments partner. Our support team is available to assist you and answer any questions you may have, at any time.
Great Service
Vorteile:
Ease of use is the softwares biggest advantage.
Nachteile:
There is really nothing I do not like about the software.
Antwort von CSG Systems International
vor 4 Jahren
Thanks for your review, Locksley. At Forte, we strive to provide a great customer and user experience by keeping simplicity at the center of our design.
Great product
Vorteile:
This software is a great tool for the money. It is great for charging our customers on an ongoing monthly and annual basis for memberships.
Nachteile:
I took off one star because the ease of use could be improved. I’m not a daily user, so it takes me a bit to navigate around when I do have to.
Antwort von CSG Systems International
vor 6 Jahren
Hello Stacy. Thank you for your feedback. It's great to learn you feel Forte is providing you such great value and is so helpful for you and your business. For the navigation of the system itself, our support team is available to walk you through anything you have questions about.
ACH payments
Kommentare: Cuts my cost of processing payments
Vorteile:
I can charge my customers checking accounts on the days they want
Nachteile:
alot of buttons to click to process one ach
Antwort von CSG Systems International
vor 6 Jahren
Hi Rodney. Thanks so much for providing feedback based on your experience with us. We certainly value you as a client.
Forte for the win!
Vorteile:
Super easy to set up. Pretty much runs itself after that!!
Nachteile:
Doesn't integrate with Rock, which is our main donor tracking system. Requires manual downloads & uploads.
Antwort von CSG Systems International
vor 6 Jahren
Hi Julie. Thanks so much for your review and sharing your experience using Forte. We're glad things have gone smoothly for you in terms of set-up and operating. Don't hesitate to contact our dedicated support team if you need anything.
new user
Kommentare: work in progress
Vorteile:
faster processing and transparency relative to the money center banks
Nachteile:
incredibly cumbersome on the set up, many challenges to have the processing work. Much more time to integrate with our platform, set up rules were not well communicated creating significant issues once the platform was live.
Antwort von CSG Systems International
vor 6 Jahren
Hi Jack. Thank you for taking the time to provide feedback on your experience with us up to this point. It¿s feedback like yours that allows us the opportunity to continue to improve the services and support we provide. We apologize that you have found the initial setup and implementation to be such a challenge. A member of our support team will be contacting you to provide any assistance you need and answer any questions you may have.
Excellent option for Merchant account
Vorteile:
I have been using Forte for about 3 years or longer now. Every time I need help or have a question the team is great no matter who I speak to.
Nachteile:
I have nothing to really complain about however I wish their system would integrate with WHMCS it does but not for the eChecks.
Speed and convience
Kommentare: Many of my tenants wanted a alternative to writing and delivering a check; this program solved that.
Vorteile:
My customers love it. They can pay any time day or night and don't need to venture to the rent drop box.
Nachteile:
It sometimes takes a too long for funds to reach my bank.
Antwort von CSG Systems International
vor 6 Jahren
Hello Patrick. We're glad that you have found Forte incredibly useful and beneficial for you and your tenants. Please don't hesitate to reach out to our dedicated support team if you ever need anything.
Support Review
Kommentare: It's been good thus far. Great support team and overall the setup process was easy.
Vorteile:
Excellent customer success team - John Gregurich goes above and beyond to provide world-class service.
Nachteile:
The ACH processing time takes too long, and the Dex dashboard isn't intuitive.
Antwort von CSG Systems International
vor 2 Jahren
Hi Alessandro, Thank you for recognizing the efforts of CSG Forte's customer success team, and John's support in particular. We're glad to hear you'd recommend CSG Forte and found the setup process to be easy. Customer feedback like yours is the key to continuously improving our products and services so they are simple, powerful and intuitive.
Formerly payments gateway
Vorteile:
The API and integration features were much improved with the Forte product
Nachteile:
pricing was not as good as stripe.com and stripe.com is a much better API and integration ecosystem
Antwort von CSG Systems International
vor 4 Jahren
Thanks for your review, Dave. At Forte, we're proud of our product development team and we continue to bring enhancements to our solutions. It has been several years since you've moved on from Forte, should you be interested in learning about our latest products and pricing model, give us a call at 866-290-5400
Forte Payment System
Vorteile:
Least amount of input to do the transaction
Nachteile:
user interface, complex screens, lot of filtering options, and above all almost 10 days to get the money in the account
Antwort von CSG Systems International
vor 6 Jahren
Hi Niraj. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to work with you through the user interface whenever you are available.
Good bulk ACH provider.
Vorteile:
Forte is a bulk ACH provider with reporting that meets our operational needs.
Nachteile:
The UI is a bit antiquated but once I figured out where to find the data I need it's just fine.