UserVoice

UserVoice

von UserVoice

Wer verwendet UserVoice?

Produktmanager und Produktmanager, insbesondere in Unternehmen und SaaS-Unternehmen.

Was ist UserVoice?

UserVoice ist die führende Produkt-Feedback-Management-Software. Gegründet im Jahr 2006, ermöglicht UserVoice den Unternehmen, datengesteuerte Produktentscheidungen zu treffen und Feature-Requests zu priorisieren, indem sie Kunden-Feedback sinnvoller gestaltet. Heute nutzen mehr als 3.500 Unternehmen UserVoice, um strategische Produktentscheidungen zu treffen und die Interaktion und Kundenbindung zu verbessern, während sie effizient mit ihren Entwicklungsressourcen umgehen.

UserVoice – Details

UserVoice

http://www.uservoice.com

Gegründet 2008

UserVoice – Kostenübersicht

UserVoice bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

UserVoice Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
Aktivitäts-/Newsfeeds
Ideen-Rangliste
Ideenfindung
Kollaboration
Mind-Maps
Statusverfolgung
Workflow-Management
Diskussions-Threads
Engagement-Überwachung
Evaluations-Workflow
Feedback-Management
Gamification
Ideen-Rangliste
Ideenfindung / Crowdsourcing
Kollaboration
Trend-Verfolgung
Umfragen / Wahlen
Anforderungsmanagement
Compliance Management
Design-Management
Dokumentenmanagement
Kostennachverfolgung
Lieferanten-Management
Produktdatenmanagement
Projektmanagement
Veränderungsmanagement
Anforderungsmanagement
Drag-and-Drop
Import/Export von Inhalten
Kollaboration
Meilensteinverfolgung
Priorisierung
Workflow-Management
Anforderungsmanagement
Ideenmanagement
Kollaboration
Meilensteinverfolgung
Priorisierung
Produkt-Roadmaps
Ressourcenmanagement
Umfragen & Feedback
Veröffentlichungsplanung
Workflow-Management

UserVoice – Nutzerbewertungen

Zeigt 5 von 14 Nutzerbewertungen

Gesamt
4,4/5
Benutzerfreundlichkeit
4,6/5
Kundenservice
4,5/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4,1/5
Megan H.
Product Owner
Bildungsmanagement, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.3.2019

"We and our clients love UserVoice, big improvement to feedback loop & transparency!"

Kommentare: Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Vorteile: The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Nachteile: The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

  • Quelle des Nutzers 
  • Bewertet am 6.3.2019
Aaron H.
Product Manager
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.3.2019

"Excels on the customer feedback loop"

Kommentare: Despite my several gripes, UserVoice is an excellent product that I would recommend to any organization that wants to focus on improved communication and transparency between the Product Management organization and the customers they serve. UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

Vorteile: What I love about this platform is that when customers submit ideas it makes it easy for them to stay in the loop on what happens to their idea. Often times companies that accept Enhancement Requests from their customers, typically go into a "black hole" where the customer never knows what happens. Even if the ER gets delivered and makes its way into the product, the customer isn't told. With UserVoice, it makes it really easy via their email notifications and User Portal for customers submit ideas, make sure the ideas are not duplicated during the submission process, and then they are able to stay current on the discussion that that idea leads to so they know if the idea is something that is declined, something we will hold off on, or something we plan to deliver in on the near term roadmap. I also like the roadmap capabilities that UserVoice is developing, it shows a lot of promise, but isn't currently full featured and is more in the beginning stages of being built out.

Nachteile: Three things:
1) And this is most important, it would be great if Customers who log into the public User Portal could see all of the ideas from their company/account. Today we have to manually generate reports so they can see the status of all ideas originating from their organization, but this should really be a feature of the User Portal that our customers can just do themselves, self-service.
2) The User and Account management in UserVoice leaves a lot to be desired. Today you can't do basic things like change the name or email address of an account. The supported ways of doing this are, A) The customer does it themselves B) The SAML or SSO integration passes updated information to UserVoice during the authentication process C) you make the change via API or a CSV upload file
3) We would like to see more functionality added to the user type called "Contributors" so the PM team can offload, delegate work to other parts of our organization. Currently Contributors are too limited .

  • Quelle des Nutzers 
  • Bewertet am 7.3.2019
Anand A.
VP
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 2.10.2019

"not recommended"

Vorteile: Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast.

Nachteile: its not so intuitive and no good examples listed and process is not very clear

Antwort des Softwareanbieters

von UserVoice an 4.10.2019

Hi Anand,

Thanks for taking some time to share your review of our product here. We care a lot about making sure our users get the most out of our product, and I'm truly sorry to hear that you are finding it is taking longer than expected for you to get fully up and running with UserVoice. I've reached out to our Customer Success Lead about this, and they will be following up with you shortly.

We've done our best to design our onboarding process to be as impactful as possible for our customers, but we're always open to improving things. We'd would love any specific ideas you have for improving this experience if you'd be willing to share them with us.

-- Heather McCloskey

  • Quelle des Nutzers 
  • Bewertet am 2.10.2019
Ekaterina T.
Senior Product Owner
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 8.3.2019

"It's time to leverage your product management"

Kommentare: We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.

Vorteile: UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

Nachteile: Sometimes it's hard to navigate in so many coloured numbers on the screen.

  • Quelle des Nutzers 
  • Bewertet am 8.3.2019
Verifizierter Rezensent
Director of Product Management
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 7.3.2019

"Game Changer"

Kommentare: This is something we have been looking for since our company established our Product Management department. The ability to reach subscribers in mass with basically one click is a game changer for us.

Vorteile: The feedback loop - that is huge for our company - making sure the information gets back to the correct people. The implementation process was well laid out and the UserVoice team is great to work with! The analytics available is crucial in setting our Road Map.

Nachteile: We have some 'company' specific features that our end users were accustomed to with our old format so from that perspective it would aid in the transition to UserVoice. With that said, our hope is eventually those features will be a thing of the past!

  • Quelle des Nutzers 
  • Bewertet am 7.3.2019