Was ist UserVoice?
UserVoice ist die führende Produkt-Feedback-Management-Software. Gegründet im Jahr 2006, ermöglicht UserVoice den Unternehmen, datengesteuerte Produktentscheidungen zu treffen und Feature-Requests zu priorisieren, indem sie Kunden-Feedback sinnvoller gestaltet. Heute nutzen mehr als 3.500 Unternehmen UserVoice, um strategische Produktentscheidungen zu treffen und die Interaktion und Kundenbindung zu verbessern, während sie effizient mit ihren Entwicklungsressourcen umgehen.
Wer verwendet UserVoice?
Produktmanager und Produktmanager, insbesondere in Unternehmen und SaaS-Unternehmen.
Wo kann UserVoice bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- UserVoice
- Ansässig in San Francisco, USA
- 2008 gegründet
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Über den Anbieter
- UserVoice
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- 2008 gegründet
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Bewertungen über UserVoice
Jessica M.
Gives us almost everything we need for a great price
Kommentare: UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.
Vorteile:
We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.
Nachteile:
On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(
Tasha D.
In Betracht gezogene Alternativen:
Great product, miss their help desk software
Kommentare: I wish they still offered their help desk software.
Vorteile:
I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our [SENSITIVE CONTENT] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.
Nachteile:
At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.
Ching-mei C.
Using Uservoice as our app's main ticketing service since 2011.
Vorteile:
Canned responses that can easily be turned into public FAQ responses and Instant Answers.
Nachteile:
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(
Megan H.
We and our clients love UserVoice, big improvement to feedback loop & transparency!
Kommentare: Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!
Vorteile:
The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.
Nachteile:
The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.
Ekaterina T.
It's time to leverage your product management
Kommentare: We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.
Vorteile:
UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.
Nachteile:
Sometimes it's hard to navigate in so many coloured numbers on the screen.
