VICIdial

Wer verwendet VICIdial?

Jedes Unternehmen, das eine Contact-Center-Lösung ohne Verkäufer-Lock-in möchte.

Was ist VICIdial?

Open-Source-Contact-Center-Software mit prädiktiven Wähl-Funktionen. Verarbeitet eingehende, ausgehende und gemischte Anrufe sowie eingehende E-Mails und Kunden-Website-Chat.

VICIdial – Details

Vicidial Group

http://www.vicidial.com

Gegründet 2007

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VICIdial – Preisübersicht

VICIdial bietet eine Gratisversion und eine kostenlose Testversion.


Kostenlose Version

Ja

Gratis Testen

Ja

VICIdial – Bereitstellung und Support

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Cloud, SaaS, Web
  • Installiert - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Persönlich
  • Live Online
  • Dokumentation

VICIdial Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Sprachdialogsystem (IVR)
  • Warteschlangenmanagement

Siehe die vollständige Call-Center Software Liste

  • Anrufaufzeichnung
  • Anrufplanung
  • Anruftext-Aufzeichnung
  • Anrufverteilung
  • CRM
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler

Siehe die vollständige Dialer Software Liste

  • Anrufaufzeichnung
  • Anrufplanung
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kampagnenmanagement
  • Leadmanagement
  • Listen-Management
  • Umleitung der Anrufe

Siehe die vollständige Predictive Dialer Software Liste

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Automatisches Telefonwählgerät
  • CRM
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Lead-Distribution
  • Outbound-Callcenter
  • Weiterleitung von Anrufen (Call Routing)

Siehe die vollständige Telemarketing Software Liste

VICIdial Alternativen

Mehr Alternativen zu VICIdial

VICIdial – Nutzerbewertungen

Alle Bewertungen lesen

Gesamtbewertung

4,7/5

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,3
Kundenservice 4,6
Funktionen 4,7
Preis-Leistungs-Verhältnis 4,8

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
John a M.
Director
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 7.6.2018

"I still can't believe it's free!"

Kommentare: It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.

Vorteile: First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!

Nachteile: I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them

Antwort des Softwareanbieters

von Vicidial Group an 12.6.2018

Thank you for the glowing review!

  • Herkunft der Bewertung 
  • Bewertet am 7.6.2018
Rogger F.
CTO
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    3 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 22.4.2020

"a Swiss Army Knife for those who are creative enough to use it well"

Kommentare: At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ...

Vorteile: VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial.

Nachteile: I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger.
We do this today through other solutions, it would be perfect integrated with VICIdial.

  • Herkunft der Bewertung 
  • Bewertet am 22.4.2020
Verifizierter Rezensent
Customer Support Operations Manager
Pharmazeutika, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    3 /5
  • Preis-Leistungs-Verhältnis
    3 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Herkunft der Bewertung 
  • Bewertet am 4.4.2019

"ViciDial"

Kommentare: We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici.

Vorteile: Vici is easy to use and contains a significant amount of reporting to track agent efficiency.

Nachteile: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm.

Antwort des Softwareanbieters

von Vicidial Group an 5.4.2019

As for the inbound drop-rate, there are configuration changes you can make to have the Real-Time report use all-calls to calculate the drop percentage. The default behavior is to use Answered calls because the vast majority of VICIdial clients use outbound, and taking dropped calls out of Answered calls is a regulatory requirement in most countries.
Also, After-Call-Surveys and Force-Scheduled-Callbacks are available as standard features in VICIdial.

  • Herkunft der Bewertung 
  • Bewertet am 4.4.2019
Jamie W.
Csr
Versicherung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 1.8.2020

"So easy a child could do it."

Kommentare: Answering calls. Organizing your calls and placing them where they go.

Vorteile: It has a limited number of functions so its not complicated. Quick to install and quick to learn.

Nachteile: I have nothing bad to day about this product. I love it.

  • Herkunft der Bewertung 
  • Bewertet am 1.8.2020
Greg P.
IT Manager
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    4 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 20.4.2020

"Great product, great performance, and great flexibility"

Kommentare: I absolutely love VICIdial, I won't use any other dialer at all

Vorteile: The amount of customization that. you can do, and the sheer power of the dialing platform

Nachteile: It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing.

  • Herkunft der Bewertung 
  • Bewertet am 20.4.2020